Posted by PNC on Sawmill Parkway and Powel
Powell road and Sawmill Parkway branch is TERRIBLE!!!
Went through the drive-thru yesterday to cash a check under $40. Put my DRL in with the check and had plenty of money in account to more than cover check amount. Lady supposedly named Alisar came on speaker saying she needs 2 forms of ID. Asked when did they implement this new policy and she said they have always had it. Responded that I have been coming to this branch for over 5 years and NEVER was asked to provide anything more than DRL to do transaction. Asked for a supervisor and she rolled her eyes and some other person showed up on screen and said claimed the same thing and I told him I was never asked to show 2 forms of ID before. Asked for name of branch mgr and called him immediately and was told he was on vacation but would be back next day, how convenient. Left name and number and no call back. Disgraceful customer service and I am shopping for a new bank right now!