PSE&G Customer Service

Being the person that makes transactions on behalf of my mom who doesn't speak english is a struggle already, but having to utilize PSEG "official" translation services makes the process even worse and results in ME having to take the blame for it. The pseg worker made the process extremely difficult to verify our account information and appeared very annoyed at us, as if us asking them for help (aka doing their job) was a hinderance to them. The translation services were mediocre at best, at some points it felt as if my mom understood the pseg worker better than the translator did. At the end of it, my mom told them she would just pay the bill in person since they, customer service, couldn't help her and the translator, despite having to translate all dialogue to the pseg worker, did not translate the last part of the message.

All of this only for us to figure out the reason we couldn't authorize the account is because of the username of the account we were registering didn't fall into their guidelines and supposedly the account was not connected to an email or phone number, despite me having to input a SMS code into the pseg account to log into the first place.

Only reason why this review isn't a one is due to the knowledge that at least one good worker at pseg resides in the customer service department that helped us a few months prior in turning our power back on.

Stayed on the line for more than an hour. Just to speak to an agent who is rude and disconnected the call while we are on the process of creating an account.

I have been waiting for a check for 202.00 that was credited in my account. I have been waiting for my check since August.

I tried to speak with a supervisor today and nothing was done. I am going to take legal action on pseg all because they will not send me my check. I will never use them again in the near future.

Called PSE&G to set up my account number, which could have been a simple process. Had to wait 50 minutes for them to call back (without knowing exactly how long it'll take), so when the call came, I was outside and it was a bit chaotic/ loud. There was one instance of mishearing and the customer service guy was rude and kept insisting I said things wrong when he had just misheard. He said things like "do you hear yourself" and kept bringing up that I said the wrong number repeatedly, even when the issue was resolved. He was impatient throughout the process, and I was confused about the attitude until seeing all the other negative reviews. Perhaps it is a training/ work environment issue with PSE&G customer service and in general.

My call got transferred to 5 different departments to provide explanation of worry free contract charges for a hotwater heater replacement.Each and every transfer need to wait for ~15 mins someone to attend. Took more than an hour to get addressed.

Not a shred of information or concern regarding downed tree that snapped power lines leaving house without power. No PSEG workers in the neighborhood currently. Have seen one truck and 1 man in past 12 hours with several trees leaning on power lines. Slow, useless and unfriendly workers who love to sit in their car and milk clock. Absolute disgraceful company. They do not care. Even the ppl on the phone make stuff up and don't even report your outage.

The customer service intended to hang off your phone. Very bad service.

It's been almost 2 weeks trying to get a gas meter restored and every tech that comes always says no one is at home! I HAVE BEEN HERE WAITING FOR THEM. They are obviously not bothering to call me directly, they just look at the building and dont bother calling at all!!!!

Have a dangerous low hanging pesg electrical service wire. Told it would be repaired. 20-30 emails and phone calls still nothing. Then i'm told to fix it myself. If I had a choice i would move on

Customer service people are nasty. I did as said and left my # for a call back about a billing issue. Someone called back but then told me they needed to transfer me to billing. Lol Why didn't billing call me in the first place? Then, guess what, they put ne on hold for ten minutes!!! You know, the reason for the call back was so I didn't wait. Then they wanted my bank account #'s to help me after verifying myself every which way! I refused to give it to them. After explaining again what the problem was, this second person could not help me and passed me to another nasty person! I've had it with thier customer service. People have no CS skills anymore. If you hate your job, get another one.

Switching from propane to PSE&G in my residential home Lines are to the house and plumber ready to do work PSE&G will not put a meter on same day Must finish work and then set up an appointment It will leave me without heat , hot water , stove ,dryer.I take care of my 90 year old mother. The response from PSE&G was "maybe you should wait for warmer weather Unacceptable

I received a very high bill for PSEG for $568.38. I go no where with PSEG when I called. They told me the bill was for October 2022.. It just doesn't add up. I disagree with this amount. I live in a first floor apt and landlord lives upstairs.

PSE&G is wrongfully charging people money. A couple months ago I had a gas meter change request in a mailed paper and so I did since it stated it was free of charge. After a month the bill came out an enormously greater than the regular monthly bills I normally receive. I called to the customer service and they said they'll investigate into it, two months later I called again because the bill has not changed and same thing happen again and placed me on hold for another month. Finally today I called and they told me that the meter reading was wrong because the gas meter itself had a problem and was giving off the wrong readings. Their supervisor told me later that the old meter gave off wrong readings and the bills had been racking up since. I asked them for the exact date that the error occurred and they refuse to give me the details. They told me the bills I've paid before the change were wrong but can't determine when it went wrong. A person comes in every month to read the meter so it doesn't make sense how they've never found out before.

Been waiting over 3 months for a refrigerator parts, getting out of hand WTF!!!!!!!

Absolute worst of customer service. No one cares, its ridiculous.

PSEG worry free contract is scheme. We called three times for appliance repair. Call for refrigerator, washer and hot water heater. Each time technician come and find excuses or reasons and told us not repairable and said need to replace. We end up replacing refrigerator, washer and hot water heater. They are so laze and not even trying to fix it. Don't look or try to fix it.

It is big scheme!!! Beware!!!

I just got off the phone with your company and the guy who was on the phone was very rude and harsh speaking. Of course I don't have his name. He rudely informed me that I will have a deposit to pay before I move my service downstairs in my apartment which is 172 Washington Ave apt 7A to apt 3 in the same building. He said" there's only two was to do this" it wasn't what he said it was the way he raised his voice and was demeaning in his choice of words. Please correct this manor of speaking with professional training. Life is confusing sometimes and it's they way I was spoken to that left me feeling like I was scolded for not understanding why I had to pay a deposit. Lowering his tone would have sounded a lot more professional and understanding. Thank you Caralisette Garth

Horrible customer service.

I have scheduled an appointment to repair my stove (under worry free) on August 26, 21 from 9:00iam to 12:00pm. I took off work to wait for this appointment. They called me around 10:00am and claim no one was home. I went to the from door right away but no one was there. I review all frames from my Ring camera and nothing was capture. I called PSE@G right away but they still claimed the repairman was there. I have my camera to proof that no one was there. I wasted my day and have to schedule another day for this service. Terrible!

My power line is hanging off my house.i called pseg and they told me they cant fix it because the hook screw in bolt came off.that I'd have to hire some handyman to do it.i dont have the money for that now I'm forced to climb up a ladder and try to do it myself.seems dangerous.lot of electric up there.what a joke.there pseg its outside my house!

Worry free service is very poor. Had a technician come out on 7/5/21 to check my refrigerator. Told me 4 to 6 days for the parts. I called on the18th. And another 2 times after. They told me they would contact me back. No one ever called. No refrigerator since the 5th. Till today. Going to cancel very soon my worry free services. Better off calling a local service company..

Good morning. Why are two of your trucks sitting in Warren st., Trenton there since 8:30 am with guys sleeping in the trucks? One near Arm in Arm and other on corner of wyca. Just asking.

I'm always treated back and hung up on, im polite and have questions representatives don't know or want to answer. Rude and uninformed to find a good one is a miracle. I've even been told to wait on the line for a survey and immediately hung up on.

I ha e been in co tact with various employees at PSEG for since Sept about an outrageous bill I received. Just to give you a little background, I am a single mother wit hn 3 young children ages 2,3 and 15 and we live in a 2 bedroom house. Back in September I received a bili for a little over a thousand dollars. According to my statement I had go e up 100 percent and went from200/600kw which I have always been to over 2000 sometimes close to 3000 kwl. I tried waxing to many different employees that I ha e never used that much electricity and an amount that size is used in a warehouse which I obviously not reside in. I have been told that it is possible especially because of covid and I probably just dont realize how much electricity we are using. 2 years ago we had a hot tub which ran always, I did not have solar panels, my air conditioner and filter in pool were both working and it was never even remotely close to that outrageous amount. PSEG had someone come out and change the meter. I was sent a letter stating there was nothing wrong with that meter and I am tired be held responsible for that over 1000$ bill. Please help me and tell me what steps I can take to eliminate ate this bill from my file. We are using way less electricity then we ever have including the addition of solar panels. We no longer have a hot tub and my pool was closed back in the beginning of July because the filter went and I could not afford to replace it. There was definitely a problem on your side and I'd like to resolve it as soon as possi le. This situation has been looming over me since the end of the summer and it seriously needs to be resolved immediately. I have been a diligent customer of PSEG for years and I would hate this to destroy that. Where do I go from here? Who else can I contact?

Your Customer service sucks .Michael Cunningham 973 342 2454 .If I cant get the part them me.Nov.9th today is Dec. 5th Shameful.No Excuse and Your Mr. Dickie disrespect my wife.This is how we are treated.Again Michael Cunningham 973 342 2454.No one will call just like the help I received ???

Customer rep Dave addressed my concerns w/gas meter readings. Kudos to Dave and hopefully will not have repetitive issue.

I just had the best PSE&G EMPLOYEE. HIS NAME IS Scott and he found a problem with my electricity no one else could, outstanding work. Thank you Scott

I had my air conditioner serviced today by a PSE&G tech named Damien.
He was very knowledgeable, listened to my problem and went to work thoroughly checking my whole system while explaining what he was checking and a answering all my questions.
I was extremely impressed with his work and with how he went out of his way to make sure everything was functioning as it should.
I always like to give credit when due and he certainly went above & beyond.

We just had a technician, Jason, to investigate a gas leak at our house. He was here within 15 minutes of my phone call and went out of his way to make sure we would have safe and uninterrupted service. And he was really nice!!! Cannot recommend this company more highly.

Robert came out to check my furnace and he was very good check it out and gave me some good tips

PSEG has some of the worst customers (not the employees but the customers) this world has to offer they are very rude, lazy, non comprehending and some just think they are to good to suffer consequences. Understand this. we have bills that have to be paid on a monthly bases rent, phone, cable, electric, and gas ! for you people to complain the way that you do you would think that you at least have some common sense of this. i walked into a center and just hearing the excuses and the way that some of you people talk to the workers are horrible. one customer said " i havent recieved a bill since i moved and they moved in 2014" -__- so you are saying that it took almost 2 years and a shut off for you to notice that?! then you complain with the balance you have to pay and a 12 hour wait! you shut off was probably sent out a year ago so no they were not quick to shut you off and they will not move quickly to turn you back on you just think your to good to have to wait 12 hours to be reconnected let alone youve been living light and gas free for years its obviously time for you to pay !then some of you parents are so sick that you bring your children involved " my son/daughter has asthma" an inhaler does not require light and if there well being was so important you should have paid your bills if not on time at least in general. (this does not apply to people who are on machines but in that scenario you should make sure all your paperwork is in so that does not happen to you) then you guys ask for help and understanding of something and as soon as one of the employees try to speak you become irate and interrupt them while they are answering a question that you just asked them. they are very rude to the technicians as well. especially when it comes to meter. you guys expect for them to wake up early or work overtime just to assist you because you couldn't be available the time that they came that is simply selfish of you they work and want to go home after their shifts just like you do. like i said i have never experienced such rude customers in my life when i ask for assistance i have never had a problem with a pseg employee not in new york or new jersey i do not give them a hard time and i do not give any reason for them to tell me something i do not want to hear. pay your bills on time and shut up then you will not have to worry about being in the dark even though some of you probably deserve to sit in the dark for a while. some of you have such a hard time reading your bill that it is hilarious! you cant read it because you simply do not look at it it is pretty self explanatory especially when it comes to credits that you guys are complaining that you did not get when it was obviously applied to your bill. if you calculate which some of you either are to lazy to do or just not bright enough to figure out how to add and subtract on your own. you guys beg for more time on you payment after you have just cursed at the person you are expecting help from. you cry because you are not eligible for an arrangement when you have already had a few that you did not keep up with. one lady came in a asked the supervior if they could turn her power back on for 3 days and she will pay them next week. if only you had seen the supervisors face. he simply told her "you havent paid in over a year. i couldnt do that even if we were allowed to" she became so upset..just think of it this way if you do not pay you will not get. there is a reason why you have to be 18 and older to have a service in your name be the adult you are and take responsibility for your own actions..they help you better when your honest,responsible and civil.

Furnace installation and follow-up help. Audubon service station. The gentleman Rob who over sees it and his employees were nothing but exceptional to me. March, April and July 21, 2015.

Well I just arranged a service call for two days out via the phone voice service ... they id'd the part was in... gave me 1st date available ... I change that without a problem ... all is good with me an PSE&G

I want to thank "Junior", a PSE&G serviceman, for taking the time to fix my dishwasher. He sure knows what he's doing ! A serviceman named "Diago", who came first, was totally useless. Thank you again Junior, for saving me the cost of a new one.

Yesterday Mr. Patel a PSE&G Supervisor and his crew in Woodbridge went over and above. I needed assistance in order to get our 100 employees back to work and we were without power for two weeks. They did not have a pole in order to take care of the live wire. Mr. Patel was going to drive to get it from whatever service truck had it. He did not need to as a another truck was in the area. Because of this and working with me we are able to get our employees off employment and back to work on Monday. We service the medical field and our customers require our their orders delivered. Thanks Mr. Patel!

PSE&G - We only just got our power back, but I want to say thank you! You never appreciate something, till you lose it! Thanks for all of your efforts during Sandy!

We would like to thank all the hard working men and women at PSE&G and from all around the country that came to help with the aftermath of Hurricane Sandy! We really appreciate everything you guys are doing around the clock to get everybody back up and running as fast as humanly possible!! Thank You and God Bless!!!

I would like to thank the PSE&G crew working in Maplewood,NJ for getting our power back on earlier than the expected date of Nov 9th. I was very worried, have kids, an elderly aunt and a pet that was becoming more and more difficult to provide lodging for.

I WANT TO HUMBLY THANK ALL OF THE WORKERS OF P.S.E & G. WE LOST POWER LAST NIGHT INHAMILTON TSWP,NJ O8610.. THEY WERE VERY VERY EFFICIENT IN MAKING SURE ALL WAS WORKING PROPERLY AND SAFELY. YOU ALL ARE TRUE HURRICANE SANDY HEROS.. AND YOU ALL NEED TO HAILED AS SUCH. THANK YOU FOR COMING OUT IN THIS HORRIFIC STORM TO HELP THOSE ALL IN NEED. GOD BLESS YOU ALL. AND IF ANYONE COMPLAINS ABOUT PSE&G.. THEY SHOULD THANK GOD THEY ARE ALIVE FIRST, AND BE AS HUMBLED. THANK YOU ALL AGAIN. FOR YOU SWIFTNESS AND COMPASSIONS

THANKFULLY,

DIANNE BIANCO

MERCER COUNTY, HAMILTON NJ

Had PSE&G out to look at my A/C. The repairman was very nice fellow. There on time, very professional. Checked out my whole system. Problem he said was that I was low on refrigerant. Said he had to charge me for the refrigerant at $32 a pound. Charged the system back up and it only took 1 pound. The man had it fixed in no time. Three days later the burner on our stove stops working. The same guy comes out and had all my burners working great within ten minutes. The guy is a great mechanic. A credit to PSE&G. Made me feel good about my worry free contract.

Had the worry free for my oven. Got a serviceman in a a few days time. He was knowledgeable, polite and tidy. They had to order a part which came pretty quickly, got two different guys who were just as good as the first and the part was installed but something else broke so they had to order more parts. Again, got a different tech and he was great, too! Stove is fine and I couldn't be happier with the service. I suppose I could grumble and complain about the multiple trips but this was out of the hands of the techs. Sometimes things happen! They called me to let me know the parts came in, right around the holidays, and I did not call them back immediately--THEY took the initiative and got back to me a few days later! I know there is much to complain about in life but I have to say, this was a great experience!

To Mike Demeo:
I want to let you know the exemplary service I received from one of your men, Greg Bernicki. He not only serviced my furnace but gave me helpful hints as to how I can conserve the heat in my 100+ year old house.
You should be very proud of Greg and I hope you place this in his file as he is a great champion for PSE&G.
Olimpia Jahrling, a very happy customer

I had great experience with the fixing of my washing machine, the serviceman Douglas Henderson came on time, fixed the machine and found a problem with the plumbing which we did not know about.
Thanks for the great job!

I had a thermostst replaced under my worry free contract.The serviceman left the old thermostat.I found that it contains mercury.I would like it to be removed by PSE&G.