Pentair Customer Service

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  • Pentair

    Customer Service Scoreboard

    • 0.00 Overall Rating
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    • 2 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
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    • 1.0 Issue Resolution
    • 5.0 Reachability
    • 5.5 Cancellation
    • 6.5 Friendliness
    • 4.5 Product Knowledge

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Posted by Tmoee


My pool built was completed
1/2021. We are in 10/2023 and I've had to change all 3 of my pool light they all went bad. Thank God that they were still under the 3 year warranty. How can you sell a product for +/- $400.00 and the product only less than 3 years. My buddy has the same lights and had the same issues. Definitely dont recommend pentair. Hopefully their pool pump and chlorinator dont have the same problem.

Posted by Joanne


PENTAIR case #TS03008100 My 5 month old Pentair Ichlor 30 salt cell is still under warranty. I provided all the pertinent information to Pentair representative May 12, 2023 ie: serial numer, warranty info, pool service that installed salt cell. I have contacted your warranty department 7 times and they keep providing me with authorized Pentair reps to check and replace the salt cell. your warranty dept. sent me emails for 3 different pool services in my area and all three do not have the business name that is in the emails sent to me. Please contact me so I can get my valid warranty claim properly taken care of. I have all the information emailed to me by your warranty dept and your representatives names.

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