Pier 1 Customer Service

Still waiting on a credit from order #1206776 returned on 2/5/23. I've contacted the support team multiple times and received no response and no credit. Please advise on this order.
Very unprofessional to not even give a customer a reply after almost 2 months.

pier 1 customer never answers - are the lights out? I didnt receive part of my order and i received a damaged item in my order.. I have been trying to get in touch with them via their support email for almost a month- no reply.. Horrible Customer Service!!!!

Purchased a holiday candle in September and put it away until the holidays came. Finally opened it and took it out of the box. The candle has NO WICK. Pier 1 stated there was nothing they could do because it's past the 30 day refund. I don't want a refund, I want a candle I can use! Customer service stated, "we can't make an exception for you"....Reps name is Miriam A.

Shame shame. Used to love Pier 1 store. Since pandemic and closing some of their stores, I've ordered on line. Bad bad. 2 bad deliveries in a row. Watered down refill scents and shortages. I have no patience waiting on the phone for hours to complain. Bad customer service and no quality control. We can buy somewhere else. Goodbye Pier 1. I'm sure I'm not the only one.

First I want to say Pier 1 has horrible online customer service and I will be escalating this to corporate. I placed a order online. After I reviewed the order and less than 5 minutes I called because I noticed the shipping address was incorrect. I called and spoke to Samuel to change the address in the middle of speaking with him I decided to cancel the order. He seemed agitated, but assured me that the order was canceled. I called back and spoke to another representative.... he told me his name was Mike but I think he was lying. I informed him that I canceled an order and I wanted to confirm that it was canceled. He pulled my order and was telling me about a 15 minute policy. I explained to him that I called less in 15 minutes with another rep to cancel the item, and he wanted to debate with me on there policy instead of research the issue that has taken place. I called the next day and spoke to a young lady and she assured me the order was canceled. Three days later I get a notification from UPS that the item is on its way. I called the costumer service today and requested to speak to a supervisor and was informed that a manager will call me back in 24 hours. The representative in the customer service are all rude, not helpful, and has no skills on how to help customer. I will never buy anything from Pier 1, I will also do Yelp reviews on this horrible experience I had with online service representative, and I will be seeking legal actions.

Hello, I returned order # 23647 and wish to receive credit to my Visa card. Pls confirm. It was a Christmas tree and only part of it was received. All has been returned to you. I have been in touch with your Customer Support about this & you have been kind, however, this has been unpleasant and I wish to see it finalized. Sam was wonderful! The vendor, not so much. But I need credit for this purchase. Thank you. Mary Ann Krauss

Impossible to reach customer service

hire some customer service help!!!!!!!!!!!!!!!!

Went into the Lafayette Louisiana store and the store manager smelled like a bottle of whiskey and a carton of cigarettes. She was very unhelpful along with her staff. They are kind of acted like they didn't want to be there. I ask the store managers name and they said she was only filling in but Anne. I think she was drunk. I left without buying a thing and will not shop there again.

Sincerely,

No longer a customer of Pier One.

I was in the Mandeville, LA store today with my 83 year old mother in a wheel chair. First off,most of the aisles were not wide enough for her chair, but then she was embarrassed in front of the other customers when she tried to pay for her purchases and they refused to take her check. She is elderly and doesn't have a credit card or ATM. They said they only except checks to pay a Bill but not for purchases. Her money is as good as anyone else's. I live in California, but neither of us will be shopping at any of your store again.

Hello I went to the Pier 1 store in Acton today. I brought two items in and told them I wanted to return them I have a receipt but I understand because of the length of time it will be a store credit. The young lady initially helping me was very nice. Then Bianca took over and she said because the receipt didn't pull up in the system, the prices were and she gave me the prices for what they cost now. I told her I her my receipt of what I paid for them. I understand it's a store credit but why can I get those amounts. She didn't say anything she took the receipt did the transaction said nothing had a gruff look on her face was not friendly at all like it was a total inconvenience. At the end of the transaction she didn't say anything, nothing. I said thank you she didn't respond she handed me the receipt and the gift card and that was it. I'm not used to a lack of customer service with Pier 1. They always have great employees. That is why I am leaving this comment.

Worst experience i've ever had in Pier One Greenbrier in Chesapeake , Virginia on 12/17. My daughter tried to return curtains without the receipt and was told we could not get an in store credit because they were considered a "high theft" item. The associate"s name is Melissa, she would not give me the manager's name and did not offer any resolution for the $200 curtains. The manager who's name I found out from corporate is Kelsey never came out to address the issue. Instead they asked me and my daughter who is 9 months pregnant to leave the store. We chose to stay until the issue was resolved so they called the police. My daughter has purchased many items from this store including furniture. This incident was so upsetting to her that it sent her into premature labor. There was absolutely no reason to be treated in that manner. We will never shop at Pier One again and we are sharing this incident to many of our friends and family to do the same. I spoke with the corporate office they told me that someone from the regional office would be contacting me about this. To date, I have not herd from them so I feel it is necessary to ensure someone is aware of the treatment so it won't happen again. Melissa was so rude and was not interested in trying to help us and the fact that Kelsey the manager did not come to talk with us to discuss the issue is totally unacceptable.

I have been calling Pier 1 customer service for 3 days!!!! since July 3rd I have a Pier ! CC, but I lost it. I bought some acrylic glasses on my phone & it didn't show Freeship coupon, when I pulled it up on my computer it did. I want the 7.00 taken off my CC!!!No one answered the phone in customer service, this is AWFUL!!! for 3 days!!!!

Was in your store yesterday. I needed help with picking out one of your reed diffusers. I usually get Island Orchard for the bathroom and needed help with one for my kitchen. The lady must have been new because she had to go to another lady for help with my question. She was helping me and one of the ladies said she needed her up front. So she left me standing there and no one came back to help me. Very unprofessional and you dont do that to a customer. That has never happened to me before. Everyone was always helpful and gave me good advice on what kind would smell good for areas in the house. No one ever just walked away while i was asking questions. Hardly any other customers and i did see about 3 ladies working at the time. Very disappointed.

I am mom of 2 little kids.I visited eden prairie pier1 store to look around as I need to decorate my new house.

I was taking pictures so I can go back and decide after checking with my family. I was asked rudely by the customer service persons "when you are just looking why are you taking pictures". They just lost 500$ worth sales as I would not go back to that shop again.

At the same time I feel sad coz I love the decor items that they sell and some of the items they sell are from India.In this day and age where people take pics and whatsapp to decide what gifts to buy for their friend or family or for decorating homes, I am amused that I was asked this.

I am mom of 2 little kids.I came to look around as I need to decorate my new house.

I was taking pictures so I can go back and decide after checking with my family. I was asked rudely by the customer service persons "You said you are just looking. SO why are you taking pictures". They just lost 500$ worth sales as I would not go back to that shop again.

At the same time I feel sad coz I love the decor items that they sell and some of the items they sell are from India.In this day and age where people take pics and whatsapp to decide what gifts to buy for their friend or family or for decorating homes, I am amused that I was asked this.

I was in Palm harbor fl today to purchase 5 picture frames Monica store manager was at the check out I asked if they were on sale she said she didn't know. I immediately went back and brought to her the sale sign which was 30per cent off, she became angry and took the sign back and then refused to check me out stating I know must wait for someone else to check me out....Needless to say I left without purchasing anything as I have never been treated so rude. I called back to speak with a manager only to find out she is the manager. Long story short you lost a $65.00 sale went to TJMax got beautiful designer frames for $16.00. Will not shop this store again.
Dec 16 2015

Hello, I was in your store today in Geneva IL. There was this lady in there who had asked for some help. The clerk started talking real loud and the lady politely asked her is she could not speak so loud as she has a hearing device and it was really loud and it echoed. I stood by and saw the lady back away from the clerk.The clerk then walked away. She then proceeded to look around the store and again explained to the other clerk about the hearing device and then finally left. As I was looking around I heard the Mgr say to the other clerk I was so mad I could have smacked her in the face. I was astonished to hear this. How did I know she was the mgr. I asked the other clerk for the mgr so I could tell her about what took place she then told me who was on duty and she said that it was her.The lady that was talking so loud.. Needless to say I left the store. I don't think I will ever enter that store again, in fact I know I will not. One very unpleasant experience. This lady does not belong on the floor working with the public, or in any other customer service position.

I have tried to take my husband's name off of the flyer that comes in the mail, He has been deceased for 4yrs, and I still get them,, Either change the name from Ted to Loretta, or take it off the mailing list all together. the reference number and there is another number which is the name is Ted Kaminski thank you for you attention

I placed an order with P1 and two weeks later they are finally filling the order. Then they email me and tell me to take the email to the store as my receipt. I have no printer and cannot take their email to the store, so I emailed them to tell them that and they told me to go look at the FAQ section. I have told them I will cancel the order if they ( a person ) do not contact me in an hour the order is canceled. THESE PEOPLE SUCK AND I WILL NOT DO BUSINESS WITH THEM AGAIN.

I am new to the Hampton roads area in VA. I shopped at the Pier 1 location right of Mercury Blvd. Let me tell you! Their are two women associates that will literally follow you around the store and stare, as if you are about to steal something. I have never stolen in my life and never been arrested for such act. It make me feel uncomfortable as an innocent shopper. What they don't realize, that if I am in their store or any other store, I have enough money to purchase what I need or want. I told my husband that I get more appreciation from shopping at Macy's. The manager at Pier 1 need to inform her two associates that their job is to make customers feel comfortable about shopping at Pier 1.

I usually shop at the Hampton, Va. store. I have decided not to shop there anymore. I have made several purchases and told the associte if the items did not work once I got the item home that I would return the item. Unfortunately, I had to return both items. When I walked in the store, an associate "Are you returning something else?" to say the least, I did not appreciate that. It's my money and if I want to return an item I can. I have your credit card. i have a balance of $150. i am going to pay it and close my acct.

Store # 0677. Every time I come into the store they push the credit card down my throat. Also they can't keep the same employees. Every time I go into that store I see different faces. Who dont know how to do anything. That's really sad. Very poor management. Seems like the good people quit. So disappointed in this store. Don't think I'll return any time soon.

Many problems. First the website incorrectly stated availability at local store.Order placed for pickup at local store was virtually cancelled. Store said to come in and they'd place an order and have sent to my house so I'd have in a few days. I went to the store.The associated refused to place the order and told me to 'do it myself'. I phoned from the store. It took an hour. Customer service person Keisha said order would be to me in 7 days. That was on 1/30. I told her it could not arrive after that because I'd be gone and product would be in the weather and ruined. She said it would be here. She also said she'd remove shipping chgs once it shipped. It shipped yesterday. Shipping chgs were not removed. AND it's scheduled for delivery on Friday which is a day too late. I'm now on the phone AGAIN with worthless customer service. On hold for supervisor now - 20 minutes so far.I asked them to ph UPS and upgrade shipping. They say they 'can't'. I told them they can but that it appears they WON'T. They make it impossible to shop with them and impossible to TRUST THEM to do anything they say they'll do. Bad company top to bottom.Local store Mgr is worthless. Her staff? BAD.

Ordered product at online web site for pickup at local store. Received telephone call later that day stating items were not available for pickup at store and the order was being canceled. Was told if I still wanted the items I could reorder online and have it shipped. I inquired about the original charge and was told it was canceled and would not be charged. I checked my credit card purchases and it has been charged. It will take an undetermined time before my funds will be reinstated. Called Customer Service Support line. No support given just a rude rep who attempted to talk over me and was unable to provide actual support. This is the first time I have attempted to purchase from Pier One and it will be my last. If this is your norm for customer relations your market share will continue to be less and less.

I was looking for a particular plate. I had been in the Ocala Fl store but they had none. The young lady checked on line but this plate was unavailable. I then called the Spring Hill Fl store. The lady who answered the phone was so pleasant and helpful. She located the plate and had it mailed to my home. Her attitude and desire to help made me feel like she cared about me and wanted to help. I wish I had gotten her name because she gives excellent service.

Southern hospitality reigned at the Daphne, AL Pier One store today, as employee, Heather, extended an act of human kindness and concern for a new customer. Having just moved into the area, I had purchased a piece of furniture several weeks ago, and had been unable to find someone to deliver it to my new home. After calling the store to inquire as to whether anyone knew a delivery person, I received a call from employee, Heather, who said that she could put the item into her SUV, and would be happy to deliver it to me at the end of her shift in a few hours. Her generosity and genuine concern for my situation touched my heart, and helped me overcome another hurdle in the "getting settled ' process. Everyone in the store has been so helpful and attentive to the needs of this elderly, new customer.

I might have a big long letter about the customer service rep who helped me last Saturday, but my computer died and I can't find the letter. The person was in Ft Worth, Texas, and her name was Gayle W. I think. So good I accidentally got disconnected I had the new person who answered this time, get her back for me to continue my order. Extra great service!

I recently purchased a cabinet and a garden stool at Store
0504, located on Biscayne Blvd in Miami/Aventura, FL
I am writing to commend Shavaughn who
worked with me inspecting the furniture when it arrived
at the store and helped in setting up the delivery. His
service was exceptional.

The staff at the Pier 1 store on Mill Plain Blvd in Vancouver, WA are outstanding. They are warm, friendly, and helpful.

I had a wonderful experience today with one of your customer service representatives. Her name is Monica. Yesterday, I attempted to place an order for an Easter decoration and didn't receive an order confirmation. Today, I attempted to place the order again with the same result. I called customer service and Monica was incredibly helpful in completing the purchase for me. I wanted to let you know that this kind of service will make me return, without a doubt.

I recently bought the beaded Screen from my local Pier one store, and I love it.
After I bought it I looked at it online, but the photo did not do it justice at all. I never would of bought it online from the photo shown. If management happens to read this, I think you should know that quality photo's of certain items, like the beaded screen,can make all the difference. Thank you.

The Sales Leader at the Pier 1 in Kailua, HI was exceptional! His name is Phillip Dennis. He went out of his way to help me with an expired coupon, and his service was so helpful. Thank you.

I want to comment on an employee, Claudette Savino, at the Pompano Store. She spent so much time helping me price and locate all the pieces of the patio furniture I was interested in. I feel badly because I ended up buying furniture on-line.

I felt compelled to let Pier l know that even after she did all of that work for me and then I told her I wasn't going to buy it, she was still very pleasant and politely said that's ok, but anytime I need help she'd be happy to help me out.

Sincerely,

Joanne Stewart

FYI to all the writers on this website and as a former Pier One employee most of your comments if not all of them (the negative one) are true. Pier one treats their employees bad as well and the store pushes their credit card on the employees' While I was working for them I only made $8.05 per hour, and the credit card has a 26.99% interest rate on their credit card and it should be criminal behavior on Pier One part to ask an employee making $8.05to open a credit card and it states in the hand book if you can not pay the credit you can be fired. hahaha! Crazy, right!

Also, the managers (MODs) pushes opening instant credit (IC) as one of the top priority for the store and management reminds the employee who has not opening up IC that they are not doing their job because "they" are not opening credit cards. As if the employee has some kind of special powers. So now you know why as a customer you are harassed about opening up credit cards. As employees we are harassed if we do not open a credit and share/harass the customer the entire time you are shopping to open up a credit card, and when the customer say no Pier One management tells the employees they must come the obstacle of the customer not wanting a card by being a little bit more pushy! So Pier one customer you are not the only one being harassed. To work for Pier One is overwhelming.... Pushing the Credit card is one of the main reasons I believe for the high turn over of employees, and I also believe Pier 1 Imports is in financial trouble, and it is only a matter a time before the doors close permanently for Pier 1 Imports.

The second reason Pier 1 imports has a high turn-over of employee is because of the rate of pay and you work 6-12 hours a week if that and those employees are called limited status which is most of the employee. Who can live of 6-12 or less than 20 hours a week at $8.05? Pier 1 Imports is EVIL!

Im an employee at store 1500 a
we have a new ASM, our whole team works great together, until the new ASM Carol Arbo joins the teams and starts micromanaging everything and everyone. Ive heard 75% of the employees say if she keeps it up there gonna quit and find new jobs.