Pioneer Customer Service

Pioneer DJ is an absolute joke. If you want to speak to someone about pre-sales inquiries or post-sales support their customer support agent says all correspondence is done through email. Pure Garbage!

Very bad support !! Apperantly selling a lot of garbage with no online nor personal support

Pioneer is such a bad wifi provider that I have a way better chance at getting service standing on a rock than being as close to the router as possible. I don't understand how there's even positive reviews on here. No wonder y'all named yourself's Pioneer.

Horrible customer service. My TV quit working while under warranty, they chose to fix it rather than replace it and how it is not working and is no longer under warranty. A supervisor told me they would replace it and then they called back and said they changed their mind. Horrible TV and company

Bought a pioneer car stereo model numbet model numbers have-6225bt. I have always bought pioneer but this is a pile of crapDvd don't eject. Hardly anything on the screen can't mix my waze in radio and have time don't work

Hi I' just got handed down this cool Pioneer VSX-321 multichannel reciever and I've been trying to use HDMI and set it up but the arc function and the HDMI setup don't show up on the reciever in the setup menu and I have two hdmis connected one on the out port of the reciever and one going to the arc HDMi Port and then I have another for the input

I cannot adjust my volume on my head unit all using Android auto and locks me out of my volume controls to where I cannot use my head unit at all I paid $1,000 for a head unit that I cannot even use or control this is ridiculous I have made several complaints to Google about it something needs to be done why need to be refunded my money and giving a different head unit

My wife and I are on a fixed income and are in our 80s. Two years ago we cancelled Pioneer because of poor service. Without notification, they disconnected our telephone service, which took us nearly three weeks to get another carrier. They notified us by letter that we owed them $333.00 because we terminated early. We terminated after our contract was up. In the meantime they reported us for non-payment to TransUnion, Experian, and Equifax. We take this as a malicious attack on our credit rating, which is otherwise perfect.

You want $5.00 to tell me whether there's a driver upgrade for a drive I purchased from you??? Alrighty then, no more Pioneer products for me!

I've been going through hell since March 13th with Pioneer over my SC lx801 receiver which constantly and has video and audio dropouts. I've called over and over and complained to Pioneer going on 4 months. I've talked to Brian, Jared, Lori and Mike to no avail. The Saga has just been going on and on and on for the past 4 months and every single time you get someone on the phone they always say that someone named Sean has to call you back who never does. When a company has scores THIS low, it's generally indicative of the fact that they don't give a dang Never again Pioneer (Onkyo).

My MVH-X380BT works good, but the display is so dim you can't see it. No help from service, no fix, no anything. Don't buy Pioneer.

If you ever do get through to a person, don't expect much help. My MVH-X380BT display is so dim you can't see it in daylight. They told me that it's just the way it is. No fix, no anything. Don't buy on of these!

I can not get my pioneer receiver ($700) to connect to the internet. I have been calling the customer service number for THREE MONTHS and have never ever had an answer. If you read this, DO NOT BUY A PIONEER. Customer Service does not exist from them. Only annoying music while you wait hours/months and never get an answer!!!!

AWFUL. Sales guys lies and they gave me a used copier

On hold for 30 minutes waiting to reach a representative for Pioneer Customer Service. Not sure whether Pioneer equipment is that poor or whether Pioneer only has one person working the phones. Either way, this is the worst customer service on the planet.

Awful!!!! Their phone system doesn't tell you how many calls in queue or how long possible wait. I held for an hour and fifteen minutes and never got anyone. It was 15 minutes till they closed, and my guess is I would get hung up on so I didn't waste the 15 more minutes.

FYI...for those of you who are having password problems with your gps system...you're password is the same as the password used to register the unit online...they don't tell you this because they want you to send it in for $80...what a ripoff...So much for registering your product...I did not put my password on the unit (only online) so they transferred the password to the unit...Why not tell us this?

What is the point of registering a product if it gets you nothing? Registering should prove that I'm the owner! But, they want me to send the unit back so they can secretly reset the password along with collecting $80. Don't buy from Pioneer...

I did not setup a password on my 5200nex and I can't use it because I don't know the password. Tech support blames me and i have to send it in with $80 for something I had no control over. Pioneer sucks...

Almost no answer to my complaint, I've bought a product worth around 300€ which stopped working in less than 3 years. The repairing price was more than a new device! Made a complaint to the support service and they don't even answer, they just say that it is registered in their system and after weeks waiting, nothing.

As of right now, I've been on hold for 47 minutes and 38 seconds for customer support. Two hours ago, I waited for 25 minutes before giving up, but now it's mostly become a game of how absurdly long someone can wait before speaking to a human being to advise their product is DOA (which I've already gathered).

I'll be returning the receiver and avoiding the Pioneer brand like the plague, which might at least take less time to kill my interest.

Fun Fact:
Worthy of note is that there are 15 seconds of hold music and 9 seconds of the same message on cycle, meaning I've heard 117 iterations of the madness that is their background hold recording, just on this one call.

Clearly I am a man with too much time on my hands, but I won't be wasting more on Pioneer.

Pioneer doesn't know how to supply good customer service for their car radios. They want you to pull your radio from your car because they do not "How to make a good product".
Try to talk with a supervisor and they do not offer that as well. I purchased thinking this would have been a good product due to the Name. Will spread the word not to buy Pioneer items. Item purchased is a AVh-3600 BHS radio. Purchased it becasue it had satellite radio offering.....it stop working after a year and 6 months

Cant comment on Pioneer customer service because after 2 days of calling them I've never received a call back. They suck

it seems that pioneer is unable to get anyone on the phone to assist with customer support eneough of this will never buy another pioneer product at this time been 45 mins on hold

I'm having the same problem that I noticed many are having with my VSX1020 (Serial # JDIL012651UA) Receiver. Just shortly after I bought it in 2011 it kept shutting off saying it had overloaded. then it would turned back on. So your Pioneer service people told because it was still under warranty that I cold take it to an authorize service shop (The Service Bench in Norwood, Ma.) where I live. But the problem has continues since. It was just a pain in the ass to keep taking all of the wires apart to keep bring it in the the shop. Upon looking in to this, I been told that many people have been having this problem with the VSX series. I would like to know what have you done to address this problem. it is pretty frustrating, Especially when I have friends over and it happens.



Richard Furtado

1/10/17 I want to express my thanks to Gabe for all the help on setting up my vs45 he answered all my issues.Hats off to Gabe great job Thank You Glenn

I bought a 5+1 home theatre sound system almost 9 years ago, and I found their Service Centre address in Kuala Lumpur, Malaysia, brought it there, and in less than 2 weeks (their standard response time), I got a callback, they found spare parts, and my old system and business is back on track - excellent technicians, competent front desk of service centre, I am very happy with Pioneer service centre. (rare situation with customer service in Malaysia)...

I have the pioneer receiver hooked up to a boss surround sound. And I had a problem with the bass. It was working awsome for awhile, then I lost part of my bass. Called pioneer and talked to customer support. And the lady talked me through all the settings that I had no idea I had. We finally got to the sub setting and got it turned up. And now I have some awesome sweet bass again. The lady was very helpful and patient with me. And would like to thank her for all her help!

Had a problem with my Pioneer receiver. Couldn't find a setting that I needed on my own. I was routed to the home audio department and the guy there knew exactly what I needed as soon as I described the problem. The hold time before reaching a person was about 20 min. After that, the problem identified and was corrected in a couple minutes.

You guys are nuts..... some of these guys that works in CS handle a lot of calls and maybe you might get a bad apple, that's life people. You have to understand that they do Operation and minor installation support. They don't service the products there, so they don't know how much to service it or what exactly the problem would be. The only way to know is to bring the product to a service center. I called them with a receiver that I'm having problem with. Talked to a person that knows the unit and walked me through the process to fix the problem. I loved the products of Pioneer, so as the CS.