Sabrent Customer Service

I'd never had a drive fail on me after just a few months before until Sabrent. Turns out their drives are renowned for their poor reliability. I purchased the drive through Amazon Japan, where Sabrent sells their products using a fake name to get around Amazon's rules and regulations. In order to replace the drive under warranty, they demanded that I ship the drive back to America at my own expense. Just to make matters even more complicated, they told me that if I used shipping that needed to be signed for, the faulty drive may be returned to me, despite knowing full well that there is no way for me to ship internationally without the need for a signature. Their customer service team is incredibly patronizing and every bit as unhelpful. I will never purchase another Sabrent product in my life and you shouldn't either. Spend a little more and go with a good brand like WD or Samsung instead.

Awful customer service they made promises they couldn't keep so I would send them more money for commission. I'm now out 90$ due to their dicete and otherwise lying and they have the original product in question. While talking to them over email I HAD to talk to Amazon to make sure they weren't scamming me out right as their returns are "sketchy" to say the least. I assumed as they made these promises (Valarie) everything would be fine. Honestly go to Samsung they have amazing customer service better hardware (at an unfortunate higher price) but over all they have better quality assurance. Thank you for your time; LTH

Can't even log into their site to register a product. Really bad style.

They have horrible support. They never got my product working and they got irratated with me when i told them there site was fraudelent and that they don't support the OS in which i was using although it clearly says it does. so they terminated the chat. The chat that they have doesn't allow you to send the log to yourself or anyone else. in fact they can close it remotely and bam everything is gone. however I copy and paste conversation just for that reason. There support is horrible and I'm trying to find a number other than tech support.

First, the sales number gets answered by someone who just says, "Hello," without saying the company name, their name, or anything, and I have to ask if I've reached Sabrent.

I start to relay a manufacturing defect on an item and they refer me to Tech Support. No problem, but not a good way to represent a professional company, when answering the phone number listed on the website.

Customer service was worse. The initial recording saying I reached Sabrent was at least good to know I reached the proper number, but then the person at Tech Support mumbles something unintelligible and I'm left saying, "Hello, is anyone there?... hello?"

After hearing some shuffling noises for about 30 seconds, a voice says, "Hold, please," and it goes back to what appears to be an open line on a desk or in this person's lap for another 30 seconds or so.

When the tech support person comes to the phone, I repeat the product defect, and he says, "I've never seen that before, but I'm not calling you a liar..." I tell him I have photos of the product, which proves it is a manufacturing defect, and he says that he supposes it is possible. Not a really good way to address defects.

Overall, this company needs to know how to deal with customers, if they want them, because these examples are definitely not professional, and I would fire anyone who handled customers like this -- and have.

alright I didn't want to delete the first review as all of that did happen. BUT I reached out and got nothing but phenomenal support form the tech support whom forwarded the email thread of about 55 replies to the head customer support. they have OVER compensated me for my trouble and were very forthcoming with very polite replies. so I think if you reach customer support and are not happy try other means to contact sabrent, I used twitter and messaged them they also have a phone number or "helpdesksabrent" as a last resort in my opinion. but reach out if you have been mistreated it will help the company and help you!

One of the beat Support experiences I have ever had.
Answer the phone quickly, respectfully and ready to help.
I had purchased a PCI card
CP4PTU and was having lots of issues getting it installed.
Tech suggested to update my Bios and it worked. I would have never thought of that. Happy to know that I can by a 20 dollar item and get such professional support.