SanDisk Customer Service Complaints - page 2

Placed an order for Memory Cards on the 12th of the month. Status of the items was "In Stock - Available Now. Order confirmation email said "Products that are in stock will be shipped to you immediately" One week later(19th of the month) my order was still "... in process" - so I called their Support Services, they could not tell me if the order was going to be shipped soon or even if they had it in stock for shipping. They said they would send a request to the shipping department to see what the problem was. I called back the next day, they still knew nothing, and the next day, still knew nothing. Finally on the 10th day with them having no knowledege if the product was available for shipping, or even if they had it in stock - I cancelled. Hope you have better luck than I did.

I spoke with Sean. Not only was he unfamiliar with the products, as well as unknowledgable, he completely didn't listen to me. I kept asking if he could hear me just to make sure. After he acknowledged that he could hear me I questioned if he was listening at all. This still did not help. In the end I felt like I completely wasted my time and regretted calling in the first place. I got absolutely nothing accomplished.

Awful excuse for customer service. They offer a lifetime warranty on their sdhc memory cards and then make it impossible to get a simple replacement. Lexar replaced a defective card after 1 email, sandisk is jerking me around after 3. Very disappointed, won't buy their products again.

Jerked me around for months until I gave up trying to get them to replace a defective 2GB microSD card. Which is only worth about $5 at most. Really sleazy!

I purchased a USB that broke as soon as I loaded it with all my personal information. I can't get my money back because no one at Sandisk can assure me that my personal information won't be stolen!!! Customer service is in India.

This is my fifth Sansa player. In the past I had received excellent support from them. This time I had just purchased 11/2009 a brand new older model player from their website. Now, less than 120 days later, they will not provide phone or chat support for it because it is in their "legacy" line. Even though it is still under warranty I must communicate with them by email and wait 1-2 days. Ridiculous. Looks like they won't be getting a 6th purchase from me!

I have 3 sanza mp3 players...all of which do not work. Was told Sandisk does not repair their mp3s...so good luck..throw them away was implied. Poor company in my opinion, when you cannot send products in for repairs and pay repair cost. Very unhappy

By far the worst customer service and return process I have ever witnessed.
It has taken me 6 months and a dozen of phone calls to be able to return my product.
I live in the Netherlands and had to send the product to Czech Republic.

Now after 8 months I still don't have my replacement product.