Seiko Customer Service Complaints - page 2

My son bought me a Seiko 5 21 Jewel Automatic watch while on leave from the Coast Guard for a Christmas gift. The watch is advertised to hold a charge for 43 hours. I wore it for 15 hours daily and it would stop running during the night when I took it off. I have sent it back to The Seiko Service Center 3 times for repairs and I just got it back and I wore it for a full 15 hours and I got up this morning and it had stopped at 1:13 am (I took it off at 12:30 am.). Seiko Service has been rude and obviously has no clue how to fix this watch. The last time I sent it in I was told they would "gut" the watch and put in new parts. Well that did not do anything. I highly recommend NOT to purchase this watch or any other Seiko product. I collect watches and I will never have a Seiko in my collection. I have kept the watch in it's box because my son gave it to me, but it is useless. I am very disappointed in Seikos Customer Service.

I happened to buy a seiko astron from dubai & the watch has been giving problems of 'time change' & 'charging' even after continuous usage. It has gone to their kerala service centre twice without any satisfactory resolution. the service centre does-not seem to have the required expertise & equipment to solve this defective watch. I am extremely frustrated to be told each time that you need to wear this watch as if I bought it for my daughter's dowry & keep it locked away.

Terrible customer service! They fixed (ruined my Seiko Sportura watch). Very difficult to locate and talk to anyone in management. Receptionist is terrible. Overall a very distasteful experience. I will never buy anothe Seiko watch.

Sent my Seiko Pepsi Chronograph to be serviced and seals replaced, watch returned with letter saying "no spares available, unable to repair" the watch was also returned broken - crown wheel adrift and small spring stuck to glass, when I contacted Seiko UK they said the engineer had replied that the watch was damaged when sent to them, lying *******, have now written to the Managing Director Seiko UK with my complaint, will be interesting if I get a reply. Will never buy another Seiko again.

I received a beautiful watch from my daughters for xmas of 2015. The watch constantly came apart where the bank connected to the face. I have had it fixed numerous times at local watch repair places. Last week my girlfriend Angela Lebron sent the watch to Mahwah NJ for repair and was told the band had to be completely replaced and it would cost $114.02. She did not know I received the watch less than a year ago. My complaint with Seiko is if the serial number is on the watch it should show when it was purchased and should have been repaired under warranty. Please look into this and let me know why my girlfriend would have to pay for a watch band that out of no mistreatment keeps disconnecting from the face. Thank you.

This is to bring in your notice that I have purchased a Seiko Watch on 12th Jan from Big Shop, Ranchi, Jharkhand.On same day I saw that it was having some scratches / Glass crack , so immediately I reached the outlet from where I purchased the watch where i deposited the watch for almost 1 ½ months as they said it would be sent to Seiko HO Mumbai, after several follow-ups they denied to exchange and I was also partial OK to it (I was not satisfied).



After few days it again gave me a reason of dissatisfaction i.e. the watch was frequently getting stuck, I observed it for 4 times but ignored thinking it might be a manual issue, but lastly I deposited the watch again to the outlet from where I purchased and they acknowledged it and they gave a time line of 1 ½ - 2 months. However they gave it to me within 10 -15 days.



Again after 10 days i'm facing similar issue.



Request to please look into the issue and close the issues on priority. Being a such premium brand I'm not getting the service. I preferred to buy your BRAND becuse of your BRAND value, Sorry to say but my experience is very poor.

Just received my first and last Seiko watch. I got it for Christmas and it is now Jan. 9 2015 and it still has not worked. I called customer service and they told me to set in the light which it has been in since Christmas and they told me to send it to them to be fixed. I have never had a good watch If this is one them, I would have bought a Timex that never quit. Just thought I share the joke of the day. UNHAPPY OLD MAN

I have a Seiko ER 6100 Dictionary/Spell Checker/ Thesaurus etc and had it just over a year but it has stopped working. I put new batteries in it last week but it did not work after changing the batteries. I have pressed the reset button but nothing happens could it be the reset button jammed as I cannot see one when I look into the hole where it is located.

Good Day,
I have been trying to connect with someone regarding one of the Seiko watches which I purchased in June of this year while on vacation in the USA.
One stopped working and I took it to the nearest service center at Sears in St. John's, Newfoundland (Canada). I was told that the battery was not the issue. Sears in turn sent it to their service center in Ontario, by the name of "Far East WatchcasesLtd". I have spoken to a representative there by the name of "Esther" who says that the watch has a defect, which they could repair at the cost of $60. I have not given permission to do the repairs until I was able to contact Seiko. The phone Number to this repair shop is (905) 787-9919.
Over the years I have purchased many Seiko watches, both for myself and family members. This particular watch was purchased for my daughter, was considered as special and has only been worn a few times.
I am trusting that help with this situation is forth coming.

6 month old watch, sent back for repairs, told it was not under warranty and wanted 150% more to fix watch than I paid for it.

Seiko Clocks Are Garbage. There Customer Service Had A 3rd Grade Education. My Wall Clock Died Its Only Worked 1 Year. A Clock That Cost $200 Should Not Die That Quick. I Went Back And Forth On The Phone With Shopnbc And Seiko. They Did Not Want To Help At All. I Sent It To Seiko Nj. They Sent It Back Broke. They Dont Have Parts For A 1 Year Old Clock. Thats A Joke. I Will Never Purchase A Seiko Again.........

I purchased a men Seiko Perpetual Calendar model back in May 2008. The watch quit working on January 2010. I followed Seiko's warranty procedure so I sent it to their authorized New Jersey warranty facility. A month later, they sent me a letter which described the issue. According to Seiko the problem was the external and upper button, which sets the perpetual calendar feature; therefore, the repair was not to be included under the warranty. Yes, I had to pay for the repair, shipping, insurance and etc... They sent me the watch with a letter describing the fix and the tests they performed. One of the test was by submerging the watch under water and testing for leaks after they changed the seal... In the end, I had a watch with a visible fingerprint under the glass left by Seiko's personnel, and a watch with a foggy display on certain temperature days.

After paying $265 for a watch one would expect some accountability, and specially after a year and a half of normal use. I now own a nice Citizen and a gorgeous Bulova. Yes, I lost $265, but that was my price to learn much about Seiko's warranty non-sense and to have more information, which now allows me to make better decisions when buying watches.

On Christmas my Uncle wore one of your watches! He told me he bought it in the war in 1962 a self winder and he is still wearing it. NEVER had one thing go wrong with it in all these years! I wanted to share this with you because I couldnt beleive it! Just the back of the watch is worn other than tht looks perfect. I guess they take a licking and keep on ticking!!!! Linda Armenise

I sent an email on Sept 25, 2012 and I still have not received a reply.



I ordered and received a watch through ebay (watch surplus) and want to take it to a Seiko location to check if it an original Seiko.



I waited a long time for someone to contact me.



I also requested a list of SEIKO Corp Service Centers near Elizabeth, New Jersey.

A bit more than 4 years ago I purchased a $400 Seiko animated musical wall clock. I really, really liked that clock. BUt it broke a gear or something and the animation no longer works. After shipping the clock to the US repair center, they eventually claimed that the clock was 'too old' to be repaired and had reached the end of it's product life cycle and thus there were no parts available to fix it. If an American manufacturer of aircraft engines can get a part for a motor that is 50 years old, I fail to see why a 4 year old clock has no available repair parts. In fairness, the repair center did offer to sell me a new clock at a discount but as wrote them, "Why would I buy another $400 clock that will fail in 4 years and not be repairable"? I thought that Seiko was a company that would stand behind their products. They have lost me as a customer.