Skrill Customer Service Complaints - page 2

User Reviews, Ratings and Comments

Skrill customer service is ranked #702 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.55 out of a possible 200 based upon 69 ratings. This score rates Skrill customer service and customer support as Terrible.

NEGATIVE Comments

66 Negative Comments out of 69 Total Comments is 95.65%.

POSITIVE Comments

3 Positive Comments out of 69 Total Comments is 4.35%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Terrible Overall Customer Service Rating

  • Skrill

    Customer Service Scoreboard

    • 26.55 Overall Rating
      (out of 200 possible)
    • 66 negative comments (95.65%)
    • 3 positive comments (4.35%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 1.9 Reachability
    • 1.8 Cancellation
    • 2.7 Friendliness
    • 2.5 Product Knowledge

Add your review! Return to the main Skrill customer service scoreboard page

Posted by Anonymous


I am planning on suing Skrill as they have stolen $40 from my bank account. From researching then, they seem like thieves. My bank is disputing the charges they posted to my bank account, and I also am retaining a lawyer. I never heard of Skrill nor do I have an account with them. I reccine d everyone stay away from this company. Their phone number doesn't work, they are impossible to contact. Their bad karma will definitely catch up with them, the sooner the better. These theives deserve to be in jail.

Posted by Anonymous


I am not familiar with his company. Nor am appreciative of the $30.87 that was debited from my account on 4/30/2016. Please contact me as soon as possible

Posted by Skrill


It is virtually impossible to contact Skrill by phone and responsiveness to email requests is extremely slow (vs. PayPal for instance). All numbers listed are not functional. Customer service is amazingly poor or totally absent when you have problems, especially when Skrill is the cause of the problem. My account has $30,000 in it and I cannot get access to it - and Skrill does not answer my requests for assistance. Their lack of infrastructure and lack of caring for their customers is the best advertisement for using other forms of internet payments.

Posted by alkaka


someone hacked my account When amount dedicated (1100$) from my account i updated skrill by that even i called inform about it later they asked me to send dispute form, copy of my IDs, bank statement and address confirmation.. on last reply from skill i got this answer ((Unfortunately we are not in a position to assist you with a refund of the unauthorized transactions as the funds have already left our system.)) I think that skill steal my money. I am really disappointed with skrill

Posted by alkaka


someone hacked my account When amount dedicated (1100$)from my account i updated skrill by that even i called inform about it later they asked me to send dispute form, copy of my IDs, bank statment and address confirmation.. on last reply from skill i got this answer ((Unfortunately we are not in a position to assist you with a refund of the unauthorized transactions as the funds have already left our system.)) I think that skill steal my money. I am really disappointed with skrill

Posted by Sarder


Hi i live in Bangladesh. I won �£25 This is free tipping competition website. They send my winning prize in my skrill account. But skrill not accept this payment they hold this payment. I send emaillots of time in skrill support center. But they don't send any reply. If skrill not accept this payment that's good. But why they hold this payment. Please back this payment in my skrill account or olbg account. If you back in olbg team I give him my PayPal account they again send my fund in my PayPal account. Please please release my fund.

Posted by lis26


Skrill wired me $450 from my skrill account in august which in my error had one digit wrong in my bank account number, i contacted them and they said up to 30 days for the bank to return the funds so they can re send... i contacted the bank and they said the account it was sent to didnt exist and it was bounced back to skrill within 3 business days.... ive called and emailed skrill numerous times since august and keep getting told they can't locate my $450 and they claim that every cent of the money they have belongs to other people so they can't send the funds then sort out where the original money is later, but thats crap since they have a call centre and websites and staff etc, someone pays their wages and covers overheads, surely they can get $450 to help a customer but no, the only time i get an update is when i waste my money calling internationally from Australia to ask to which i get told the ssme thing every time....

Posted by Sol


I dont even know this company i had to google it because i notice that i have money missing from my card and i never made a purchase of nothing with you guys you guys stole 51$ dirst from my card the 76$ plus 2.51$ of some assesment plz eeturn my money to my card or ill make sure theres a lawsuit!!

Posted by Unni


I have registered and making a online payment for Visa and Skrill online does not accept the CVV number, what kind of payment site you have? Have to wait till your office opens in London to get this sorted, this is really pathetic for a real time payment site.

Posted by TATENDA


Why You Skrill Guys Cold On Us.we Deposited Money Into Skrill And Why Are You Blocking Our Transactions.thanks For Playing Foul On Our Cash.guys Dont Make A Mistake To Link This Thing With Your Bank Accounts

Posted by Balasubramanyam Thammisetty


Withdraw is proccessed successfully But didn't get any amount into my bank account. Please help me.



My skrill ID: 48795834, m y withdraw transaction no is

Posted by Anonymous


I just feel the need to share my experience with skrill with everyone here so no one goes through the terrible experience I'm going through. I'm a skrill account holder with customer ID On sunday 24th May 2015 I received a message from skrill that my account has been temporarily suspended and that I should send them a copy of my passport. utility bill which I did and also the letter attached to my new debitcard which was sent to me a week ago to verify my address. I sent these on monday 25th I didn't hear from them again until I called them after 4 days, a lady told me they need more verification so I should send them copies of my business documents and url which I did, I was told they will escalate it so the security department will release my account and up till now no word. Skrill please tell the whole world what wrong I have done, all my friends that I received and sent money to have their accounts intact so why me, I was told there was no case against me and that it was just a random verification but it's been a week now. I have bills to pay and need to book my flight and pay my accommodation for summer school. I just hope no goes through this terrible experience ever. A closer look at their facebook shows you how reviews are disabled and also posts from customers. Anyone using skrill should know that they can lose their funds anytime without any wrongdoing so be careful when using the service because they don't care about their customers at all. I have customer service reps hanging up on me several times because they say I can only call once a day and that there's nothing more they can do about my situation. Read about all their negative reviews below. I will come up with an online petition so that companies discontinue using their service.

Posted by Anonymous


I wanted to add my payoneer card in my skrill account.But I did not know how can I verify.So I tried more time and my payoneer card had no balance so that I could not it Now I don't see my verify option for my payoneer card..Please tell me how can I see my verify option??

Posted by Anonymous


Please I Need This Situation Sorted Out Asap I Have More Money To Transfer Through Skrill But I Wont If I Do Not Se My Money In My Bank Account.....my Email Address Is .withdrew Us $89 To Scotia Bank Account And It Hasn't Reached.

Posted by Daniel1


I have tried via: Phone, Email, Online form, Facebook message and Twitter. They are impossible to get hold of/help from! Their services is okay as long as you ONLY use the automated services and do not need to speak with ANY of their staff. Worst customer service EVER..!

Posted by Anonymous


All I can say that they are very bad. They just steal my money ($300) and let me not withdraw it. Please learn from others and let not open or use skrill.

Posted by Gorden


I Withdrawl About $1600!!!! Never Got This On My Bankaccount!!!! They Are So Difficult To Reach!!!!!! Almost A Month Further!!!!!

Posted by Yan


Hi...I had an amount of $100 / €94:26 on the 9/3/15 from your company. I had never even heard of your company before.I would like this money put back into my bank as soon as popossible.If this is nt resolved I will be seeking legal advise.

Posted by Anonymous


i didnt get my 1 million coins on fifa 15

Posted by F. Prih


I got issue withdraw money from Skrill to my bank account. I transferred 15 EURO, but only got around 10 EURO. So, where is my 5 EURO again?. Though they've already taken 2.95 EURO as transfer fee/transaction (My money was 18 EURO before).
This is not about how much money i sent, coz before this I ever withdrawn a large amounts of money to my local bank and after that i realize that money i received less than i sent. I sent the ticket about it to Skrill help desk, but there was no reply at all.

Posted by Anonymous


you have on authorized charges on my checking account and I don't know who the you are. I am reporting this incident and I want resolution immediately.

Posted by Moyer


Sirs:



On 2/8/15 I had initiated deposit to Skrill account for purchase of an Ebay item. Skrill transaction. To date I have not received the item from the Ebay seller despite the deposit to the Skrill account. Further details available if you send me your email address to which I can forward Skrill message. Pls investigate or return my money, $630.00 USD.



J. Moyer

Posted by DenisB


I have withdraw $170 to may bank account in February, now is March, 26, and still nothing. In my bank says that no transactions from Skrill. I had written twice to Skrill customer service and no answer for a week. After i withdraw all my money i'll delete my account forever from Skrill. Bad transfers and very very bad customer service!!! >:(

Posted by Andrew


It was an issue to withdrew money from Skrill to my bank account. I transferred $311.12, but only 271.12 was received by my bank. So, $40 (about 15%) was lost (stolen). I started 2 tickets about it on Skrill help desk, but there was no reply at all.

I will NEVER use Skrill anymore, it is the worst company I saw.

Posted by Anonymous


Their support line is a fkn joke. No reply within days. I've sent verification documents 5days ago, and today they reply to me: to send them verification documents hahaha
Wanna get account with them? DON'T DO IT!

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