Tissot Customer Service

Nice website on first glance, but poorly built up.
No response whatsoever on a service request, apart from an automatic generated mail.
Repair via a shop has resulted in my watch being in worese conditon than before the repair (not watertight anymore).
All in all, a big disappointment. Tissot used to be a top brand.

MY Invoice I failed to read the invoice restrictions now I have a watch that no one wants. This was a very expensive Christmas gift that I purchased for my son. He said that it was too expensive and asked for a more suitable gift for him. I called customer service on 03Jan2017 and was instructed to place the contents into a box, including the invoice and return it to NJ. I did just that at a whooping $18.00 without any mention of the 30 days rule. CSA/Warehouse did not even email me to inform me that the package was received and that it would be returned. I had to call to inquire about the refund/return and was duely disappointed as a more thorough CSA informed me that I would not be able to return the watch, a gift that was not even meant for me. I am having an issue with the policy and lack of information provided from your CSAs. Afterall, I don't work for Tissot or The Swatch Group. I expressed to Vanessa as a consumer, why would I return an item that I knew I could not return. Had the first CSA informed me of the 30 day rule, I would have kept my $18.00 and attempted to find another way to make good on the gift to my son. I traditionally shop early for Christmas due to the "STRESS" of finding the perfect gift with that said most companies allow up to mid January for a return item. Tissot has very nice watches and gifts yet,I can't seem to but in confidence via your site. The CSA said that I couldn't even exchange the watch even for a watch suitable for me! That make absolutely no sense at all. Now, I am dealing with the STRESS of disappointing my beloved son and the STRESS of buying a $500 dollar watch that will sit until I find a buyer...Worldwide products, backyard service!

They were cheating on their unfair return policy.

I was trying to return within 12hr, and they did not take it care any more.it seems that they are trying to rob customer's money without caring about their reputation.

They are rude too, just want to make money as soon as possible.

Dear Everyone,
I am a very unhappy owner of a very low quality Tissot watch model Sea Star. This is the 2nd time this watch has given the same trouble

Chronology of events
~Bought watch about mid last year
~About end last year-1st problem
~May 2016 was 2nd problem

Here is why
1st time the watch gave problem was the luminous sticker you call it came off during use of the watch. I sent it to Swatch Group Malaysia and got it fixed at no cost. I lost ½ confident in the brand credibility of quality knowing it will happen again. Just a few month use and the watch give problem? Hmm....
2nd time, True enough, 2 more luminous came off and this time. I was very embarrassed when my friend was the one who noticed the watch time was way off and after a quick inspection, it was the stup1d sticker problem again. When I tried to shake it out to free it, a 3rd sticker came off making me more confident that this is a really a mickey mouse watch. Now I've lost ¾ confident in your brand.

Now with ¼ confident left, I wrote to you ppl earlier asking you ppls how you are going to make it up to me but you ppl chose to repair the watch for the last time under warranty and when the same problem reoccurs, you will charge me with misuse. Very convenient..
It's the same when you drive a car which is under warranty over a pothole and the side mirror comes off and manufacturer said that damage is caused by misuse and please don't drive over potholes.
Look, your warranty/guarantee policy defines 'Misuse' wrongly IF IT IS NOT FAIR TO A CUSTOMER LIKE ME.. I've opened the line of communication and look for a way to solve this dispute but you ppl are not interested in customer interest.
Then, Christine Chang from Swatch Group was the SPOC (that's Single point of contact) for this problem and she is very good and sensitive but her 'misused' superiors, either the huge kiss a$% type or they are genuinely stup1d in the head.

This is what they told me through her.
1. The stup1d sticker came off because of misuse.
a. Misuse? What the f#%k misuse?? Just because there is a small dent that can only be seen using that magnifying glass is called 'misuse'. How nice. This is a daily use item and you should expect this and any watch for this matter in everyday use experience. What do you expect from day use?
b. Or maybe misuse means I use the mickey mouse watch as an anvil to straighten a bent kitchen knife or it could also be you saying I use the watch as a hammer to knock a nail into a brick wall..

2. If the problem happens again, I have to pay for the repairs. This is the last time it will be no cost.
a. Just sell a mickey mouse watch and then say customer misuse and have to bare cost of repair
3. Christine`s bosses suggested that i change the watch face BUT I have to pay for it.
a. What the f#%k? Pay to replace a substandard item because it was my luck to buy a no quality item? Did I earn the money to pay for this watch by luck? Let me do you a favour. Quality means - "Performs as expected". DOES THIS WATCH PERFORMS AS EXPECTED? Maybe you'd like to give this watch as a present to your friends and see how they laugh at your quality when sh1t like this happens! You are actually selling me a mickey mouse watch and blame me when some f#%k happens.
Clearly now I can tell either Tissot international is not concerned about consumer interest selling substandard products keeping the cost extremely low not putting quality as priority. or Christine's superiors are genuine a$%holes, really guys! Someone has to take this blame and you ppl figure it out yourself who

Situation today
I've got back the mickey mouse watch back and Swatch Group repaired them at no cost. Thank you very2 much.. but this is not the end of the story
Hey look, I've totally lost confidence in this watch cos everyone know this problem will happen again eventually. I have you and your quality control department to thank for it.
Now here is the situation. I'm sick and tired of errand manufacturers, companies, bosses, superiors or who ever it is who always wants to get away scott free, and I am sick and tired and have lost total confidence with this brand and watch. If I am wrong, YOU PROVE ME OTHERWISE.

So here is what I want. MY MONEY BACK WHAT ELSE?
1) I want a full refund and I will return the watch back to you ppl as how I got it back from Swatch Group. Non negotiable. End of dispute.
2) Or if you decide (which I think what is going on in your head) and don't fulfil my demands within 10 physical days from this message here is what I'm going to do.
3) Seek legal action with Tribual Court in Purtajaya (20 minutes drive from home). Good chances I'll win. Only RM50 to submit a case.
4) Win or lose, because you have proven to me that someone or everyone in your organization is irresponsible, I will also tell everyone and anyone I can reach in this world through social media and paid media complete with pictures and a very nice story about your brand and your mickey mouse products.
5) Here's how I'm going to do it.
a. Write an article to the press for release.
b. Social media with appropriate hashtag and with pictures and a nice story. This is the tip of the iceberg
c. Use paid services in example http://www.fiverr.com, http://www.seoclerks.com among other to retweet and share facebook page. Yes I've used some of this service before and I know what to expect. If you've never heard of such service on the internet, trust me, you should be concerned. If you have heard of such thing, it doesn't have to take much to convince you to be concerned
d. My guess, estimate traffic 1-2million non-organic traffic from my efforts paid and not paid. Depends on how interested the recipient's are to my story, the traffic may ultimately be much more than 3-5million. Don't believe me, let's try.. I'll just enjoy and sit back to watch the fireworks of you are fire fighting on this. You may even need to spend thousands thru A&P and press release etc for damage control gaining back confidence from your potential customers which take ppl like me so cheap to destroy. Thank Gen Z for this tool.
e. There are 21 world popular social sites. I'll create an account on each one posting about stup1d watch and brand - here is the link: http://www.socialmediatoday.com/social-networks/2015-04-13/worlds-21-most-important-social-media-sites-and-apps-2015
f. Google everywhere and get contact info where I can forward this message of all my work starting from Nick Hayek Jr then work my way down.
g. All this with the intent to make your potential customers be aware of your substandard products and lousy aftersales service
h. I've gathered many-many links and images and forums and blogs and social media on how bad your watch quality is. Here are some examples
i. https://www.youtube.com/watch?v=amC1-v9PzK0
ii. http://www.thewatchforum.co.uk/index.php?/topic/63387-tissot-prs-516-valjoux-another-fault/
iii. https://www.youtube.com/watch?v=xHUq92z_jNE
iv.
i. I'll make a compilation of them all and share them in my postings. I think you can imagine the impact.

Here is what that could happen.
1. Some senior management will come to hear about this complaint when it has gone viral. An internal enquiry would be held and guess what? The one who is responsible for this would f#%k up will be answerable and maybe suspended or fired. By this time, the viral is too late to take it back, not even by me.
2. If your senior management don't care, the CEO, president, bos #1 should
3. If he doesn't care too, the shareholders and board of directors should.
4. If none of the above ppl care, your potential customer will care. For me, I will give up and truly accept that it's just my a$% luck I bought a mickey mouse item but remember, the market will hear about it and though you may only lose a small percent of your sales and that is enough for me. I'll then retreat and be contented that the loss is not that small and neither it is that big for me.
5. In short, someone's ass would be on fire and that's the way it should be for lazy, irresponsible ppl handling customers!

You see my friend, unlike you, I have very2 little to lose. The watch is back with me. I'll sell this mickey mouse watch in local or international market place and will use the money to get back at you. No big deal.

Consider this. You are more on the losing end than me for this one.

Is this message a threat? Yes I certainly hope so.
And yes, I'll print and this message to court as proof of this dispute with you. I've checked, yes, the court may not prefer my language but its not a popularity contest you know. Go ahead, pls check with your legal department on selling mickey mouse watch to customers and customers getting even
I don't like brands like yours and you don't like customers like me. Lets just end this. You can cut losses now and pay me back and I'll return the watch back to you and you can have fun with it.

Last note-this is my 2nd and final email to you or swatch group. I don't have time and effort negotiating with you for this kind of bullsh1t. Give me back my money that's all I want or else lets start this war.

Sent in a brand new t-touch expert solar in due to the barometer function not working. Watch went to Switzerland and was inspected by Tissot only to be sent back to me with nothing fixed. Had to send it back for a second time, hoping for the best but terrible quality control if they could not even detect my issue initially after the it was already written out for them...

Dear Tissot,
I have tissot T0554171105700 model watch bought from dubai in the date of march 2014. The built quality and performance of the watch was absoulately perfect upto 6 month of subscription.
I am an amateur athletic. This is not a sport watch and can not be used during physical workouts.so i have multiple watches for different professional schedules.
due to busy schedules,i forget to wear this watch more than a months.at that time this watch is not in a working condition.i wind up the crowns many times by following manual instructions but the seconds hand didn't moved up a single second. How can i fixed this issue? I know that the power of the battery is not discharged neither it gets any physical trauma. How can this well honoured brand be failed within the optimum period of warranty??? I m really so much disappointed this company....

I would like to register my complaint regarding the customer service and support in Bucharest, Chronotime International. I went there today,8.1.2014, in order to change the bracelet for my Tissot T Race, reference number T048.41727.057.04, that I purchased in Paris on 1st of March 2014. After keeping my watch for 15 minutes, out of nowhere they asked me if I am aware of the fact that the case is incomplete. This was extremely strange considering that nobody mentioned anything about this when they took the watch and I didn't notice the ornament missing till then. Finally I talked to the manager who was extremely rude and started saying that I came to the service just to screw them for money. The manager could not offer me a solution because he was busy constantly stating that he is the image of Tissot in Romania and he will make sure my issue will be buried. I asked several times if there is a way I can proceed and every time he ignored my requests. It was still me who proposed to come with the warranty the next days and then ask him to send an email to your headquarters to check if there is a way of handling this issue. In the end one of the employees offered his support and took some pictures which he said he will attached to the soon to be send email when he will get the warranty. This is the way the image of Tissot in Romania understands and implements customer service.

Tissot representatives in Buenos Aires, Argentina.
I tried to phone their offices several times. I got an answering machine for endeless minutes and this several times a day in different hours. The answering machine told to send a mail that an answer would be received within 24 hours. Did not happen. Never thought that this would happen with a Swiss company at a time that even local smaller firms provide a mucho better service to customers.

It looks that it was not only disgraceful compensation. It also involved dishonesty of the management of Swatch Hong Kong. This is very serious issue. I would like to see any response from the management of Tissot and the Swatch Hong Kong towards this complaint.
1. Why the compensation is so little as compared with the price of the watch and the maintenance cost.
2. If the damage was done by the Swatch Hong Kong, they should be responsible for the full cost of replacement of the casing. Why it is not the case, but only a disgraceful amount?

The service is undoubtly poorest. My watch was running perfectly well. But I took it the Swatch, Tissot Hong Kong for maintenance service. They reported that my watch casing was rust that required replacement. Later I found that the true was that they made a deep scratch on my watch and reported to be rusty, so they can covered up the damage at my cost.

The maintenance cost was HK$1280. The Swatch Hong Kong said that they will only give 10% discount on the maintenace service. ie. HK$128 or US$16.4. The cost of the watch is worth more than US$1300. What are a ridiculous compensation from Tissot.

Dear Tissot,



I have had an unpleasant experience with your dealers (Rivoli) in Dubai, UAE which I hope you can resolve.

I have been wearing my Tissot touch z252/352 for almost 7 years and recently it started to fade and stopped. the first time I faced this issue the dealer simply replaced the battery and it worked perfectly. this time they requested me to come back to collect it after a weeks time, yet to my frustration I receive the below email after 3 weeks.

As a loyal customer I would expect better treatment rather than offering me a discount which would be granted to any customer. this honestly does not make any sense and I do not understand how a company cannot fix its own product and by failing to do so they offer a "discount" on a newer model.





Dear Mr. Marwan,



With regards to your Tissot T- Touch watch submitted for repair order form no.19222AC, kindly be informed that the movement of the watch is faulty and requires to be exchanged. But since this is an earlier model, the movement is no more available with the manufacturer.



Nevertheless, we are pleased to inform you that Tissot is offering a new equivalent model T-Touch II watch for AED 900. In the case of opting a different model T-Touch watch you need to pay 50% of that new watch .



NB: The old watch is to be returned back to service center as we need to send it back to Principal Company.



Please see the attached picture of new equivalent model Touch II watch and the model number is

Kindly confirm your approval, so that we can proceed accordingly.



Thanking you.



Best Regards



Abdul Samed



Customer Care