TomTom Positive Customer Service Ratings - page 2

On a Saturday morning, I contacted Customer Support by phone, and was extremely satisfied with the service the representative provided. My call was answered right away; it was in the US (I was speaking with what was obviously a US based operation; and the rep very professionally, politely, patiently, and competently answered each of my basic questions I had regarding the unit I had just purchased. So, like a few of the other individuals who left a comment on this site, I don't know why so many other customers are reporting bad customer service. I was most pleased with my first contact Customer Support; it was a good experience.

I got ***** customer service! My wait time was no longer than five minutes.

1. While the device is on, hold down the reset, on the bottom of the device, for 20 seconds or until the unit shuts off.

2. Power up the device and it should be working again! It can take up to three resets to get the device working again and it does take some time to reset and power up again, so be patient.

I just had a great experience with Tom Tom customer Service.

My device was not working properly, and the C.S.Rep, Brian, Walked me step by step through the entire process to reinstall my device

Thank YOU so very much Brian!!

Tom Tom should be commended for having such helpful, service oriented staff

I called, followed the options, and talked to a living person within 2-3 minutes. She identified the problem and was able to give me a clear and concise fix, all while speaking clear and coherent English. Great support from TomTom.

I did have to wait for 30 minutes but the customer service rep was very helpful and solved my problem in less than 10 minutes. Great job. I am not sure what everyone else is talking about, my father had (and I mean HAD) a Garmin and their custoemr service was atrocious. He has a TomTom and is very happy.

I was connected with someone in less than five minutes. It was very easy and they were very helpful!

Tomtom is a really great company with excellent customer service. They are helpful and attentive.

Simply excellent customer service. Two automated menus and I was already in touch with an English speaking representative. My unit goes off the grid at times and has taken up to an hour to reorient itself. The service person asked many questions to fully understand my issue, once she did she sent me a detailed email of how to fix the problem.

i only waited for like 15 minutes. . . and its really not that long to wait for a question. . people that complain about waiting for customer service, just quit. . c'mon other people have problems, and maybe it isnt easy to explain, hence they are trying to tell you how to do something over the PHONE. . . and ifs not a "complitated" question then go figure it out yourself. . your smart

Two calls to customer support, both answered within 1 minute. They were friendly, helpful and located in the US. Outstanding customer support.

Thank God for technical assistance. The lady who helped me was very helpful and didn't wast time. She answered all of my questions quickly and effeciently and gave me a reference number for future assistance.

I appreciate your available assistance.

Sincerely, Tom Vetter