Digital Disruption in Fintech Customer Service – an Uber Moment for All Industries?
Two years ago, during a brainstorming session at Customer Contact Week, a
customer service leader from a government agency stated that it wanted its service to be as good as Nordstrom's. What was a surprise at the time has become a new norm.
The Uber Rewards loyalty program: status, points and perks explained
The program will launch across the USA in the coming months, and a spokesperson for Uber spokeswoman tells Australian Business Traveller "we are planning to expand this program internationally (although) unfortunately I can't give you any indication of ...
Disrupt Your Competition: Lessons From Uber, Amazon, Walmart And Carvana (Who Is Carvana?)
These companies have a laser focus on
customer service and experience. They excel in reducing friction and making life easier for their customers. And, by offering that kind of experience, they were able to disrupt their competition, and in some cases ...