Uber Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Uber customer service is ranked #885 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.55 out of a possible 200 based upon 1603 ratings. This score rates Uber customer service and customer support as Terrible.

NEGATIVE Comments

1,575 Negative Comments out of 1,603 Total Comments is 98.25%.

POSITIVE Comments

28 Positive Comments out of 1,603 Total Comments is 1.75%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Uber

    Customer Service Scoreboard

    • 21.55 Overall Rating
      (out of 200 possible)
    • 1,575 negative comments (98.25%)
    • 28 positive comments (1.75%)
    • 28 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 1.9 Reachability
    • 1.8 Cancellation
    • 2.7 Friendliness
    • 2.0 Product Knowledge

Add your review! Return to the main Uber customer service scoreboard page

Posted by Anonymous


Uber app charged me twice for the same bill.I did work fine for a week.but now everytime I try booking cab.it gives me outstanding amount.wherein I paid it already two time.kindly refund me extra charge.as it should only be debited once.it is not good for your business.

Posted by Anonymous


This is not a comment for public posting. I received my first Uber service today. It was great. However, I inadvertently forgot to give Chad Boggan credit through his promo code when I used your service today. His promo code is 1620ue. He was insistent that I try you all and I did. for him raving about your service. Thelma Harrington

Posted by Anonymous


I am a new customer. I was charged approximately $88.000 for a trip from West 67th st. to Teterboro airport on 5/11/14. This is excessive and I don't know if it is due to the driver not being able to enter the address of the F.B.O. private jet service and having to drive around the entire airport perimeter before finding the Lindberg Drive address. Our Uber charge from the Newark airport which is a longer distance was only $68.
The driver was pleasant.

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Contact Information
Customer Service
415-986-2104

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Reviews & Ratings

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Company News
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New Uber Rewards program offers points, car upgrades, flexible cancellations, more
The company also promises better support at each Uber Rewards tier (which doesn't say much about the standard level of customer support …). Uber Rewards is launching today in nine cities: Miami, New Jersey, Denver, Tampa, New York, Washington DC ...
SF-based Uber to pay $148 million penalty for covering up data breach
Uber Technologies has agreed to pay a $148 million penalty to all 50 states in the U.S. and the District of Columbia for covering up a data breach that impacted millions of drivers and customers, law enforcement officials said Wednesday. California ...