Zappos CEO Tony Hsieh to deliver Idea Week keynote
Hsieh has remained CEO of Zappos, which operates independently of Amazon, and continues to help build Zappos as a company dedicated to
customer service, company culture and community. Hsieh's book, “Delivering Happiness,” was published in 2010 and ...
How Zappos And Nordstrom Use Convenience To Create Confidence
Convenience is one of the powerful
customer service and customer experience differentiators. Adding the concept of convenience into your service and experience strategy is a powerful way to disrupt a competitor, if not an entire industry. There are ...
Looking for a pet? You can adopt one for free this weekend at HSSM
Zappos for Good, a service organization arm of Zappos, is partnering with the Humane Society of South Mississippi to offer free pet adoptions Black Friday weekend. The program, called “Home for the Pawlidayz,” offers free pet adoptions. The program ...