iTunes Customer Service Complaints - page 2

Do not EVER purchase an itunes card if you are unsure that the person for whom you bought it will like it. THEY ARE
NONRETURNABLE!!!!!! NO HELP FROM CUSTOMER SERVICE WHATSOEVER!!

Regarding . Cox changed channel to 3. Purchased movies r working better with 2.4 ghz. Had one glitch where iTunes indicated after 5 to 6 minutes of accessing movie that iTunes is not accessible. Tried to access iTunes immediately and got access. Way better than the buffering problem I had before. Wanted 2 let u know.

I bought an Apple TV and upgraded my cox internet service to the ultimate speed and bought a new modem router and a new Apple laptop and then bought movies from iTunes and cannot get access to movies I purchased. Spoke to a representative of Apple hotline and was advised that accessing purchased movies was something they could not fix. I would like a refund on all movies purchased. Nina Lee

I was on itune the other night and was told that I needed to upgrade the itune system in order for me to offload my photos. I was then directed to a pop-up with some numbers asking me to type in those numbers if I wanted to continue. Someone then talked to me on line saying that he was upgrading the system for me while my phone was connecting to the computer. He worked on my phone and computer for a LONG time, then said done. He told me not to use my computer for a while. It happened the night before. Yesterday morning I didn't see any upgrade he said he had done for me. I am afraid that I was being scammed and don't know what I should do at this time. Can anyone help? Thanks.

I had 15.00 on ny phone paid 4.50 on candy crush then the 10.00 dollies got stole off my account I want to know how and why

After speaking to 5 individuals, at Apple, to try & resolve my issue..no luck!!

I recently signed into my apple acct. gave the correct user id and password, entered my gift card number (which Apple gladly accepted - no security questions asked.. of course)chose my music. THEN after my money was taken the system prompted me to answer some security questions. WHY WEREN'T THESE QUESTIONS ASKED WHEN I LOGGED IN??? I don’t have a memory like I used to unfortunately. Therefore, cannot remember these answers. Not to mention most companies (if not all) ask security questions ONLY if someone is having difficulty
remembering user id/password/ or logging in (clearly not the case here) Not after someone has logged in and PAID for a product/service. I am beyond disgusted with Apple.
Then.. I was advised that I would need to give my credit card info to resolve the situation. They already took my money!!
After reading hundreds of customer complaints warning NOT to give out CC info to Apple because of unauthorized charges I chose not to.

One other thing, Apple should really consider a better training program for anyone in customer service. I asked a support supervisor, Anthony, why
he couldn’t just compare the IP address Apple had on file (from my computer) since I only use one computer to purchase music and he advised me that there was no way of knowing
this info? Yet I was asked for my computer serial number? How would Apple know my serial number and not know my IP Addr? I’m no dummy and dislike dishonest people
which is why I no longer need to invest any money in Itunes or any Apple products. Save your money!!

I do not have an I tunes account, never have had one. My debit card has been charged fraudulently for i tunes i have never received. I have been unable to contact i tunes directly to get assistance to resolve this problem. I have read on line fraudulent charges for i tunes is an ongoing issue since 2009!

I have a big problem I share a plan with my Grandaughter they hav it in a mess I can't use it because it has her info if I put my info in every thing gets chg to me

I stopped buying iTunes gift cards at stores because the codes are never valid. iTunes support will NOT reimburse you if your store purchased card is invalid. They say they will only honor cards purchased directly from the iTunes store. Guess what? Order a card from the iTunes store and they'll charge your credit card, and tell you they've "shipped" you the card. Then when the card never arrives, and you try to contac them, they refuse to answer any of your complaints and questions. iTunes has gone way downhill in the last couple years. I'm a long time Apple customer who now HATES anything to do with iTunes. If support does actually contact you, good luck communicating with them - they don't speak a single word of english. I'm now out $75 from iTunes with no satisfaction. It's an absolute outrage!

I was charged 3times for 1 order on 4/23 you do not answer phone number on my credit card my email is [email protected] please get back to me as this is very wrong
Thank you

Had itunes account forever. When tried to get in, said password was no good. So, I changed password. Then it said that password was no good. (right after I changed it). So, I set up a call from itunes support. I receive an automated call, it hangs up on me after 25 seconds, saying will call back. S0, I call them. I get a call director then some other genius. First the call is cutting out, then she says she can barely hear me, so I speak more loudly, and she hangs up on me. Unbelievable! They take my money and then refuse to help me get access to the product. BS!!! The customer service SUCKS!!!!! It sucks so badly. I want my money back. I've half a mind to file a small claims law suit.

After buying a number of books using my password iTunes
says it is not valid. Why?
Apple keep changing the password rules and now I am so confused I keep trying my old password and the new one. None of which seems to be acceptable. As I have bought a considerable number of books from you I find that this is not good service.
I am a 76 year old reader and y eyesight is poor I can only read e books.
[email protected]. Password I have been using for the last year at least, is Mindiefour43 ot was changed by apple and now Mindie44. Very very confused and angry lady
As for the security code I have no hope of deciphering it

I have been trying to get a password approved for 2 days. I am not new the the computer world and this plain nuts. Would you please get it together

I paid for a season pass for a tv show. Halfway through the season, I stopped getting the email alert letting me know I have a new episode to download.

Going to iTunes I noticed that while it shows I have purchased the season pass, that individual episode that I didn't get alerted to has a 1.99 price tag to it.

I emailed iTunes support with my username, email, and explained the problem,

My email back from them? While prompt and fast, was idiotic--the rep, asked me for proof that I purchased it, web order number, to put it short

I replied with screenshots of my email confirmation, which didn't have web order, as well as showing that the season pass for 34.99 was erased out as purchased but in the individual screen it was asking me for 1.99

First, I shouldn't have to even do that, as she has my account info, and it was ONLY after that email did she say she "reviewed" my account, then proceed to tell me I should be able to download the episode since it is indeed, purchased via season pass, and had the audacity to correct me in the naming of the episode, as if that's the most important thing

Still didn't acknowledge that it says 1.99 to download and didn't fix the problem outside copy and pasting instructions found on the website

Worst experience ever, I throw so much money at this company and I never mind because I believe there's a price to convenience but if this continues I'm going to find alternative even if it means waiting for the season to complete being out and just buying it via DVD, or getting cable

50% of the time, when I email itunes support, I get back a form email and it has nothing to do with my issue. its as if the customer service rep didn't even read my support submission or doesn't speak english. i am very very tired of itunes support and am considering moving away from Apple for my media business because of the terrible support I have received. one instance, the itunes support rep reset my entire purchase library when I explicitly asked him not to. it took me almost 3 weeks to download the 100's of gigabytes of media all over again and there was no way to cancel this download. its my experience that itunes store support is some of the worst in the entire world.

After wasting significant time trying to email an iTunes gift card for my niece (I tried 4 times and got a "contact customer service message at the end of the transaction" each time), I just wasted an the better part of an hour with a rep who confirmed that my account and payment details were correct, Then he put me on hold for 40 minutes, after which I got disconnected by them! Never EVER again will I use Here I come, Amazon.

I PURCHASE FROM MOBILE DEVICE ON DOBLEDOWN CASINOAND POKER SLOT THE AMOUNT ON CHIPS 52MILLION AMOUNT 64.99 FROM I TUNES ID -ON 24/12/13 AT 8;00 AM ANDFAILTO DELIVER CAN YOU PLEASE HELP ME GETTING MY CHIPS BACK ON MY EMA i try to contact you but i dont know phone number my contact is australia nsw please urgunt responce dora ghanem

The support is awful - lousy - less than satisfactory!

I am using iTunes on my phone; I just purchased a new pc and entered my username and/or password incorrectly - I try to enter my birthdate to verify that it's me, the system tells me I have the wrong date. DUH! They say they will send an email to me so that I can change my password. NOT! No email. No customer support. No person to talk to. LOUSY customer service.

This is so fraudulent. On playing campus life, a bundle is 9.99, but when you enter a $10 iTunes gift card number, it says you don't have sufficient funds. I assumed it was because taxes, so bought the 4.99 bundles and less that of course are less bang for the buck. After being told I had a .90 cent balance I assumed once entering the 10.00 gift card again that 90 cents should more than cover tax. It told me insufficient funds again, when I went to check the balance it was only 10.00 not the 10.90 which is supposed to be there. It just loses any of your remaining previous funds so you have to keep buying the less bang for you buck packages. Somebody should really look into this. How many millions have they stolen from people doing this scam!! They need a damn class action lawsuit their way!

I tunes keeps charging me for apps i dont have. I set all my restrictions and they keep screwing me over. I have called millions of times. I can never get through to anyone but a recording. Im getting tired of this. I tunes is destroying my mood. I wantmy money back but i feel like at the rate im going ill never get it. Better business bureau shoould know.

I am trying to cancel my itunes account and just got another charge on my account and no one is using it. The itunes support is giving me a hard time trying to get it cancelled. I have talked to supervisor after supervisor .. giving me the run around. I would like to start a class action law suit against Apple and its products ITUNES for fraudulently taking peoples money for no reason. I have read many complaints from others on the website having the same problem. Billion dollar company stealing peoples money.

I spent the better part of my morning trying to get itunes to fix the double charge I received on my credit card. I was sent to two websites for support and neither were active. The third site gave me the opportunity to type in my problem. Then I get a message that they'll be back to me in 48 hours. The amount of money is minor, but if I don't get a resolution I'll see this charge again next month. This is way too difficult.

Firstly, any business that manages YOUR funds or accounts needs to have a direct consumer telephone number - it should be law! iTunes does not, you can not reach them as no number exists. The web forms are a joke.

Sept 7th, 2013 - case in point. Enter an iTunes gift card code worth $10 - it promptly clears my existing balance so all I have is the $10. This is theft. Imagine this happening millions of times - what profit!

called apple support - who puts you on hold so THEY can explain to itunes (you never get to talk to anyone directly). 45 minutes later, I hang up - itunes says the balance was zero - NOT. I looked up my balance before entering the card code. This is the most blatantly fraudulent system I have ever experienced - it all comes down to - me: Did too have a balance!, iTunes: Did not!

Itunes is unreal! I cant believe they could do what they have to anyone....PEOPLE,they have completely taken over my ipad. Removed ALL our games, and icloud in settings on ipad,messages,facebook.... I can find no reason.tried to re-install apps,but keep getting pop-up to put in billing info. Just wiped out things on ipad,and even screwed with my email.....if i owe them something,i can find nothing out about it.no emails of purchases...complete rip off

I wanted to buy an app in iTunes store a few days back. Tried several times, the store say my card is not being accepted, but then i check my account iTunes take some amount from my card. this happened all the three times I tried. I emailed this to customer service section of iTunes/Apple, no response so far. iTunes was once really great, but let me tell: now it totally sucks.