Citibank vs Charles Schwab
Customer Service Comparisons
Best Customer Service Rating
Charles Schwab has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Charles Schwab | 69.91 | 92 |  |  |  | |  |
| Citibank | 25.61 | 867 |  |  | |  |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Charles Schwab has had 92 total customer service ratings of which 22 have been positive and 70 have been negative. This has resulted in an overall classification of Disappointing.
- Citibank has had 867 total customer service ratings of which 33 have been positive and 834 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
