Kohl's vs JCPenney
Customer Service Comparisons
Best Customer Service Rating
Kohl's has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Kohl's | 60.32 | 333 |  |  |  |  | |
| JCPenney | 47.55 | 1,043 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Kohl's has had 333 total customer service ratings of which 71 have been positive and 262 have been negative. This has resulted in an overall classification of Disappointing.
- JCPenney has had 1,043 total customer service ratings of which 110 have been positive and 933 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
