MCI vs Sprint - Nextel
Customer Service Comparisons
Best Customer Service Rating
Sprint - Nextel has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
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Sprint - Nextel | 63.73 | 300 | | | | | |
MCI | 40.00 | 10 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Sprint - Nextel has had 300 total customer service ratings of which 73 have been positive and 227 have been negative. This has resulted in an overall classification of Disappointing.
- MCI has had 10 total customer service ratings of which 1 have been positive and 9 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time: