UPS vs Federal Express
Customer Service Comparisons
Best Customer Service Rating
Federal Express has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Federal Express | 35.66 | 402 |  |  | |  |  |
| UPS | 29.91 | 2,171 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Federal Express has had 402 total customer service ratings of which 30 have been positive and 372 have been negative. This has resulted in an overall classification of Disappointing.
- UPS has had 2,171 total customer service ratings of which 150 have been positive and 2,021 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
