2013 Insurance Customer Service Awards

The best customer service for Insurance in 2013 was:
Liberty Mutual

The customer service provided by Liberty Mutual in 2013 rated as Acceptable.

There were 16 companies out of 562 in 2013 with a higher rating.

Liberty Mutual
Insurance

Company	Rating	Reviews
Liberty Mutual	102.10	8
Chase	80.67	15
Edward Jones	60.20	5
Aflac	57.38	39
ING Direct	53.07	12
Kaiser Permanente	52.38	26
Progressive	52.27	6
Navy Federal Credit Union	47.08	12
AAA	45.73	75
Asurion	45.20	30
USAA	40.13	60
JP Morgan Chase	37.50	40
Citizens Bank	35.11	9
MetLife	33.54	28
Geico	33.14	28
Sallie Mae	32.28	34
Blue Cross Blue Shield of Florida	32.25	16
SunTrust	32.07	30
Citibank	30.22	68
Humana	30.16	61
Fifth Third Bank	29.35	23
PNC Bank	29.09	91
State Farm	26.73	60
TCF Bank	24.29	7
United Healthcare	24.09	131
Allstate	23.23	33
Aetna	22.60	47
BB&T	22.00	27
TD Bank	21.80	20
Wells Fargo	21.76	135
HSBC	21.68	48
AARP	21.20	23
Farmers Insurance	20.60	25
Cigna	20.40	17
Vanguard	20.20	17
John Hancock	19.00	8
Anthem Blue Cross	18.20	39
US Bank	17.97	24
Prudential	16.20	8
21st Century	14.00	7

The following companies did not receive enough comments for an official rating during 2013: