2014 Insurance Customer Service Awards

The best customer service for Insurance in 2014 was:
SunTrust

The customer service provided by SunTrust in 2014 rated as Disappointing.

There were 93 companies out of 581 in 2014 with a higher rating.

The fact that SunTrust was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.

SunTrust
Insurance

Company	Rating	Reviews
SunTrust	48.38	11
Edward Jones	48.09	7
JP Morgan Chase	43.49	7
Chase	41.29	7
USAA	41.09	38
AAA	38.53	93
Geico	35.65	32
Citizens Bank	35.20	10
Kaiser Permanente	34.13	24
Aflac	33.46	33
AARP	32.93	30
United Healthcare	31.45	31
State Farm	30.77	46
Citibank	28.52	49
MetLife	27.57	24
PNC Bank	26.91	35
Allstate	25.60	13
Vanguard	25.20	25
Farmers Insurance	23.20	7
Asurion	22.60	33
Blue Cross Blue Shield of Florida	21.20	38
Fifth Third Bank	21.20	48
ING Direct	20.20	8
TCF Bank	20.00	5
HSBC	19.60	36
TD Bank	19.20	13
US Bank	18.20	14
Aetna	18.00	37
Humana	18.00	44
The Hartford	18.00	6
Cigna	17.20	24
Anthem Blue Cross	17.00	80
Navy Federal Credit Union	16.80	11
Wells Fargo	16.20	51
Prudential	16.00	7
BB&T	15.20	7
John Hancock	14.60	5
Sallie Mae	14.40	11
Morgan Stanley	13.60	5
21st Century	10.60	9

Other Companies

The following companies did not receive enough comments for an official rating during 2014: