2015 Insurance Customer Service Awards

The best customer service for Insurance in 2015 was:
Edward Jones

The customer service provided by Edward Jones in 2015 rated as Disappointing.

There were 43 companies out of 693 in 2015 with a higher rating.

The fact that Edward Jones was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.

Edward Jones
Insurance

Company	Rating	Reviews
Edward Jones	62.63	14
Morgan Stanley	58.09	7
Navy Federal Credit Union	51.27	6
AAA	51.05	89
Chase	49.55	32
Asurion	39.75	22
Prudential	35.34	14
Vanguard	35.34	28
USAA	35.30	40
State Farm	34.89	33
Cigna	31.95	44
Allstate	30.20	25
Citizens Bank	28.80	11
TD Bank	28.71	35
Assurant	28.00	5
Geico	27.03	33
AARP	26.74	34
Citibank	25.33	47
TCF Bank	25.20	5
Aflac	25.05	29
Fifth Third Bank	24.60	18
Wells Fargo	24.04	110
Aetna	24.03	31
HSBC	24.03	31
JP Morgan Chase	23.68	17
PNC Bank	23.04	41
BB&T	22.94	34
Humana	22.48	65
SunTrust	22.00	23
Anthem Blue Cross	21.20	24
United Healthcare	20.72	76
Blue Cross Blue Shield of Florida	20.20	26
Farmers Insurance	20.00	6
Kaiser Permanente	20.00	25
American Home Shield	18.60	16
MetLife	17.80	20
Progressive	17.00	6
US Bank	16.40	13

Other Companies

The following companies did not receive enough comments for an official rating during 2015: