2016 Insurance Customer Service Awards
The best customer service for Insurance in 2016 was:
JP Morgan ChaseThe customer service provided by JP Morgan Chase in 2016 rated as Disappointing.There were 26 companies out of 652 in 2016 with a higher rating.The fact that JP Morgan Chase was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
JP Morgan ChaseThe customer service provided by JP Morgan Chase in 2016 rated as Disappointing.There were 26 companies out of 652 in 2016 with a higher rating.The fact that JP Morgan Chase was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
JP Morgan Chase
Insurance
Insurance
Company | Rating | Reviews | |||||
---|---|---|---|---|---|---|---|
JP Morgan Chase | 74.25 | 10 | |||||
Safeco | 60.89 | 7 | |||||
USAA | 57.47 | 18 | |||||
AAA | 56.58 | 77 | |||||
Allstate | 52.88 | 13 | |||||
TD Bank | 46.75 | 16 | |||||
State Farm | 45.64 | 22 | |||||
Edward Jones | 45.40 | 10 | |||||
Aflac | 44.09 | 14 | |||||
Chase | 42.05 | 17 | |||||
Geico | 34.46 | 19 | |||||
PNC Bank | 32.40 | 25 | |||||
Wells Fargo | 29.63 | 17 | |||||
AARP | 29.08 | 17 | |||||
Asurion | 27.40 | 33 | |||||
Aetna | 26.76 | 21 | |||||
Citizens Bank | 26.60 | 9 | |||||
HSBC | 24.81 | 27 | |||||
Prudential | 24.75 | 5 | |||||
Navy Federal Credit Union | 23.75 | 8 | |||||
BB&T | 23.47 | 30 | |||||
Kaiser Permanente | 22.80 | 20 | |||||
Citibank | 22.75 | 41 | |||||
Humana | 22.55 | 23 | |||||
MetLife | 21.50 | 6 | |||||
United Healthcare | 20.93 | 30 | |||||
Cigna | 20.80 | 27 | |||||
Vanguard | 20.80 | 14 | |||||
SunTrust | 19.80 | 8 | |||||
Blue Cross Blue Shield of Florida | 18.60 | 16 | |||||
John Hancock | 18.00 | 7 | |||||
Anthem Blue Cross | 14.80 | 14 | |||||
US Bank | 12.00 | 7 | |||||
Fifth Third Bank | 10.00 | 7 |
Other Companies
The following companies did not receive enough comments for an official rating during 2016:- 21st Century
- Access America
- AIG
- American Family
- American Home Shield
- Ameriprise
- Amica
- Assurant
- Aviva
- Comerica
- Countrywide
- Cure Insurance
- Delta Dental
- Esurance
- Farmers Insurance
- Health Net
- ING Direct
- Liberty Mutual
- Mercury Insurance
- Morgan Stanley
- Mutual of Omaha
- Nationwide
- Northwestern Mutual
- Principal Financial Group
- Progressive
- RBS
- Sallie Mae
- Sun Life
- TCF Bank
- The General
- The Hartford
- Travelers
- Unum
- Voya