2016 Travel Web Sites Customer Service Awards

The best customer service for Travel Web Sites in 2016 was:
Expedia

The customer service provided by Expedia in 2016 rated as Terrible.

There were 317 companies out of 652 in 2016 with a higher rating.

The fact that Expedia was able to get the highest score while still being labeled as "Terrible" demonstrates how bad most people consider the customer service within Travel Web Sites.