2017 Travel Web Sites Customer Service Awards

The best customer service for Travel Web Sites in 2017 was:
Hotels.com

The customer service provided by Hotels.com in 2017 rated as Disappointing.

There were 85 companies out of 382 in 2017 with a higher rating.

The fact that Hotels.com was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Travel Web Sites.
Hotels.com
Travel Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Hotels.com44.4619
Travelzoo28.607
Expedia26.6657
Travelocity24.005
Booking.com22.2014
Trivago18.2067
Hotwire18.009
Priceline15.8012
TripAdvisor14.0019

Other Companies

The following companies did not receive enough comments for an official rating during 2017: