2020 Insurance Customer Service Awards

The best customer service for Insurance in 2020 was:
AAA

The customer service provided by AAA in 2020 rated as Disappointing.

There were 57 companies out of 320 in 2020 with a higher rating.

The fact that AAA was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
AAA
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
AAA44.2535
American Home Shield43.3312
MetLife38.005
BB&T33.369
PNC Bank31.3817
TD Bank31.3411
Citibank28.756
Anthem Blue Cross17.006
Fifth Third Bank16.2517
TCF Bank12.807

Other Companies

The following companies did not receive enough comments for an official rating during 2020: