2021 Insurance Customer Service Awards

The best customer service for Insurance in 2021 was:
AAA

The customer service provided by AAA in 2021 rated as Disappointing.

There were 97 companies out of 431 in 2021 with a higher rating.

The fact that AAA was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
AAA
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
AAA47.04130
Cigna46.008
Kaiser Permanente45.1835
Asurion40.7513
PNC Bank32.6040
BB&T30.6414
Vanguard27.7525
SunTrust26.007
Humana25.0011
US Bank22.258
Fifth Third Bank22.0022
Citibank21.7861
Aetna21.006
MetLife18.605
Prudential18.509
United Healthcare18.007
Wells Fargo18.008
TD Bank17.257
USAA16.406
Chase16.2011
TCF Bank15.755
American Home Shield14.0018
Morgan Stanley10.005

Other Companies

The following companies did not receive enough comments for an official rating during 2021: