2021 Insurance Customer Service Awards
The best customer service for Insurance in 2021 was:
AAAThe customer service provided by AAA in 2021 rated as Disappointing.There were 97 companies out of 431 in 2021 with a higher rating.The fact that AAA was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
AAAThe customer service provided by AAA in 2021 rated as Disappointing.There were 97 companies out of 431 in 2021 with a higher rating.The fact that AAA was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
AAA
Insurance
Insurance
Company | Rating | Reviews | |||||
---|---|---|---|---|---|---|---|
AAA | 47.04 | 130 | |||||
Cigna | 46.00 | 8 | |||||
Kaiser Permanente | 45.18 | 35 | |||||
Asurion | 40.75 | 13 | |||||
PNC Bank | 32.60 | 40 | |||||
BB&T | 30.64 | 14 | |||||
Vanguard | 27.75 | 25 | |||||
SunTrust | 26.00 | 7 | |||||
Humana | 25.00 | 11 | |||||
US Bank | 22.25 | 8 | |||||
Fifth Third Bank | 22.00 | 22 | |||||
Citibank | 21.78 | 61 | |||||
Aetna | 21.00 | 6 | |||||
MetLife | 18.60 | 5 | |||||
Prudential | 18.50 | 9 | |||||
United Healthcare | 18.00 | 7 | |||||
Wells Fargo | 18.00 | 8 | |||||
TD Bank | 17.25 | 7 | |||||
USAA | 16.40 | 6 | |||||
Chase | 16.20 | 11 | |||||
TCF Bank | 15.75 | 5 | |||||
American Home Shield | 14.00 | 18 | |||||
Morgan Stanley | 10.00 | 5 |
Other Companies
The following companies did not receive enough comments for an official rating during 2021:- 21st Century
- AARP
- Access America
- Aflac
- AIG
- Allstate
- American Family
- Ameriprise
- Amica
- Anthem Blue Cross
- Assurant
- Aviva
- Blue Cross Blue Shield of Florida
- Citizens Bank
- Comerica
- Countrywide
- Cure Insurance
- Delta Dental
- Edward Jones
- Esurance
- Farmers Insurance
- Geico
- Health Net
- HSBC
- ING Direct
- John Hancock
- JP Morgan Chase
- Liberty Mutual
- Mercury Insurance
- Mutual of Omaha
- Nationwide
- Navy Federal Credit Union
- Northwestern Mutual
- Principal Financial Group
- Progressive
- RBS
- Safeco
- Sallie Mae
- State Farm
- Sun Life
- The General
- The Hartford
- Travelers
- Unum
- Voya