2021 Travel Web Sites Customer Service Awards

The best customer service for Travel Web Sites in 2021 was:
Priceline

The customer service provided by Priceline in 2021 rated as Terrible.

There were 334 companies out of 431 in 2021 with a higher rating.

The fact that Priceline was able to get the highest score while still being labeled as "Terrible" demonstrates how bad most people consider the customer service within Travel Web Sites.
Priceline
Travel Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Priceline18.755
Expedia18.4023
Travelocity17.2562
Booking.com15.757
Hotels.com14.4020

Other Companies

The following companies did not receive enough comments for an official rating during 2021: