2022 Insurance Customer Service Awards
The best customer service for Insurance in 2022 was:
AAAThe customer service provided by AAA in 2022 rated as Disappointing.There were 68 companies out of 510 in 2022 with a higher rating.The fact that AAA was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
AAAThe customer service provided by AAA in 2022 rated as Disappointing.There were 68 companies out of 510 in 2022 with a higher rating.The fact that AAA was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
AAA
Insurance
Insurance
Company | Rating | Reviews | |||||
---|---|---|---|---|---|---|---|
AAA | 63.05 | 216 | |||||
Humana | 48.59 | 11 | |||||
Wells Fargo | 48.11 | 28 | |||||
Asurion | 43.92 | 15 | |||||
Kaiser Permanente | 43.26 | 34 | |||||
United Healthcare | 42.01 | 34 | |||||
USAA | 40.09 | 33 | |||||
Fifth Third Bank | 36.32 | 35 | |||||
State Farm | 35.25 | 8 | |||||
Cigna | 34.25 | 16 | |||||
Citibank | 30.33 | 128 | |||||
PNC Bank | 28.60 | 63 | |||||
Prudential | 26.25 | 14 | |||||
Vanguard | 23.70 | 37 | |||||
SunTrust | 22.50 | 16 | |||||
Aetna | 21.25 | 11 | |||||
Assurant | 21.25 | 21 | |||||
Chase | 20.63 | 38 | |||||
Aflac | 20.25 | 6 | |||||
US Bank | 19.25 | 16 | |||||
John Hancock | 18.50 | 10 | |||||
MetLife | 17.75 | 7 | |||||
HSBC | 17.25 | 7 | |||||
AARP | 16.25 | 10 | |||||
Citizens Bank | 15.50 | 16 | |||||
Anthem Blue Cross | 15.00 | 11 | |||||
TD Bank | 14.50 | 16 | |||||
American Home Shield | 14.00 | 23 |
Other Companies
The following companies did not receive enough comments for an official rating during 2022:- 21st Century
- Access America
- AIG
- Allstate
- American Family
- Ameriprise
- Amica
- Aviva
- BB&T
- Blue Cross Blue Shield of Florida
- Comerica
- Countrywide
- Cure Insurance
- Delta Dental
- Edward Jones
- Esurance
- Farmers Insurance
- Geico
- Health Net
- ING Direct
- JP Morgan Chase
- Liberty Mutual
- Mercury Insurance
- Morgan Stanley
- Mutual of Omaha
- Nationwide
- Navy Federal Credit Union
- Northwestern Mutual
- Principal Financial Group
- Progressive
- RBS
- Safeco
- Sallie Mae
- Sun Life
- TCF Bank
- The General
- The Hartford
- Travelers
- Unum
- Voya