2022 Insurance Customer Service Awards

The best customer service for Insurance in 2022 was:
AAA

The customer service provided by AAA in 2022 rated as Disappointing.

There were 68 companies out of 510 in 2022 with a higher rating.

The fact that AAA was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
AAA
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
AAA63.05216
Humana48.5911
Wells Fargo48.1128
Asurion43.9215
Kaiser Permanente43.2634
United Healthcare42.0134
USAA40.0933
Fifth Third Bank36.3235
State Farm35.258
Cigna34.2516
Citibank30.33128
PNC Bank28.6063
Prudential26.2514
Vanguard23.7037
SunTrust22.5016
Aetna21.2511
Assurant21.2521
Chase20.6338
Aflac20.256
US Bank19.2516
John Hancock18.5010
MetLife17.757
HSBC17.257
AARP16.2510
Citizens Bank15.5016
Anthem Blue Cross15.0011
TD Bank14.5016
American Home Shield14.0023

Other Companies

The following companies did not receive enough comments for an official rating during 2022: