2023 Insurance Customer Service Awards
The best customer service for Insurance in 2023 was:
GeicoThe customer service provided by Geico in 2023 rated as Disappointing.There were 66 companies out of 529 in 2023 with a higher rating.The fact that Geico was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
GeicoThe customer service provided by Geico in 2023 rated as Disappointing.There were 66 companies out of 529 in 2023 with a higher rating.The fact that Geico was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
Geico
Insurance
Insurance
Company | Rating | Reviews | |||||
---|---|---|---|---|---|---|---|
Geico | 65.77 | 11 | |||||
Fifth Third Bank | 56.15 | 17 | |||||
Kaiser Permanente | 52.89 | 14 | |||||
State Farm | 51.83 | 15 | |||||
Navy Federal Credit Union | 48.25 | 8 | |||||
AAA | 43.58 | 131 | |||||
Cigna | 41.89 | 22 | |||||
American Home Shield | 41.25 | 20 | |||||
US Bank | 39.40 | 10 | |||||
Progressive | 36.25 | 10 | |||||
TD Bank | 31.28 | 19 | |||||
PNC Bank | 31.02 | 55 | |||||
Asurion | 30.94 | 13 | |||||
Sun Life | 28.75 | 6 | |||||
Humana | 28.25 | 20 | |||||
Wells Fargo | 27.42 | 30 | |||||
USAA | 25.75 | 19 | |||||
Vanguard | 24.50 | 22 | |||||
AARP | 24.25 | 10 | |||||
United Healthcare | 23.70 | 69 | |||||
Aflac | 23.25 | 7 | |||||
Citizens Bank | 23.25 | 16 | |||||
Mutual of Omaha | 23.00 | 6 | |||||
Citibank | 22.05 | 95 | |||||
Aetna | 19.00 | 12 | |||||
Voya | 19.00 | 8 | |||||
Assurant | 17.50 | 14 | |||||
Chase | 17.50 | 27 | |||||
John Hancock | 16.00 | 7 | |||||
Prudential | 15.40 | 12 | |||||
Anthem Blue Cross | 14.80 | 8 | |||||
21st Century | 12.50 | 8 | |||||
The Hartford | 12.50 | 5 |
Other Companies
The following companies did not receive enough comments for an official rating during 2023:- Access America
- AIG
- Allstate
- American Family
- Ameriprise
- Amica
- Aviva
- BB&T
- Blue Cross Blue Shield of Florida
- Comerica
- Countrywide
- Cure Insurance
- Delta Dental
- Edward Jones
- Esurance
- Farmers Insurance
- Health Net
- HSBC
- ING Direct
- JP Morgan Chase
- Liberty Mutual
- Mercury Insurance
- MetLife
- Morgan Stanley
- Nationwide
- Northwestern Mutual
- Principal Financial Group
- RBS
- Safeco
- Sallie Mae
- SunTrust
- TCF Bank
- The General
- Travelers
- Unum