2023 Insurance Customer Service Awards

The best customer service for Insurance in 2023 was:
Geico

The customer service provided by Geico in 2023 rated as Disappointing.

There were 66 companies out of 529 in 2023 with a higher rating.

The fact that Geico was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
Geico
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Geico65.7711
Fifth Third Bank56.1517
Kaiser Permanente52.8914
State Farm51.8315
Navy Federal Credit Union48.258
AAA43.58131
Cigna41.8922
American Home Shield41.2520
US Bank39.4010
Progressive36.2510
TD Bank31.2819
PNC Bank31.0255
Asurion30.9413
Sun Life28.756
Humana28.2520
Wells Fargo27.4230
USAA25.7519
Vanguard24.5022
AARP24.2510
United Healthcare23.7069
Aflac23.257
Citizens Bank23.2516
Mutual of Omaha23.006
Citibank22.0595
Aetna19.0012
Voya19.008
Assurant17.5014
Chase17.5027
John Hancock16.007
Prudential15.4012
Anthem Blue Cross14.808
21st Century12.508
The Hartford12.505

Other Companies

The following companies did not receive enough comments for an official rating during 2023: