2023 Travel Web Sites Customer Service Awards

The best customer service for Travel Web Sites in 2023 was:
Hotels.com

The customer service provided by Hotels.com in 2023 rated as Disappointing.

There were 252 companies out of 529 in 2023 with a higher rating.

The fact that Hotels.com was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Travel Web Sites.
Hotels.com
Travel Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Hotels.com32.6913
Travelocity28.507
Priceline20.0014
Expedia16.0010
Booking.com13.8010

Other Companies

The following companies did not receive enough comments for an official rating during 2023: