AT&T Worldnet Customer Service Complaints - page 3

I wanted to pay a bill for a friend of mine, and I have never had to jump through so many damn hoops just to talk to a human. Their automated phone service just takes you back and forth to different options that don't apply to you, and eventually you realize an hour has passed and you haven't gotten anywhere.
And it doesn't matter what phone number you call, it all leads to the same thing.
Forget about emailing them, because they don't have that option either.

When I went to an AT&T store, I had to control myself so that I wouldn't just start breaking things and beating the hell out of the employees. I realize it's not them who set up the dumbass way of running things, so I was able to let it go.

However, I am warning everyone to stay away from AT&T, and I will fill out every forum I come to letting them know what a piece of crap company they are.

Because that is what they are.

Cant find anybody, cwnt get a line need to pay the bill for world net
WTF!!!

This was one of the most poorly-managed transitions I've ever heard of by a major US corporation. And the affected customer base was one of AT&T's oldest and most loyal. Communications were unintelligible and confusing, support was nearly non-existent, and, in most cases, AT&T support staff (the ones who could speak English) had been given no information about the transition.

it is difficult to comment on customer service, since you don't have any. If you ever institute service I would like to know why I am no longer receiving email. It does not not make it into the inbox on the webpage.

I swear if I asked them for an AT & T coffee cup just so I could break something AT & T paid for. Worst experience ever. I am an office manager for a business trying to set up an outside salesman office. I have been through the AT & T T-1 data flex plan back to the analog lines and dsl lines I had before. In that time, AT & T has shut down my dsl before ready, disconnected my fax line which shut down my alarm and reinstalled the dsl line again on my alarm line. The only line I said not to do. I am currently awaiting them to come by for an appointment to fix their screw up. The appt was 8-11. It is now 12. And yes everytime I had a problem, it was a minimum of four phone transfers and a 20 minute wait time to get answered because they own everything but have it so segmented it is amazing. If this was a human body, it would be dead on the side of the road with no circulation due to all of the blood clots.

Worst company I have ever worked for. The managers are all high school drop-outs. Most of them are all old pieces of crap that were hired in the 60s - now you know why it's the biggest loser company in the world. Oh yeah by the way - a bunch of dumb Texans bought the company.

Jack Hoff

AT&T / Yahoo do NOT treat their customers very well. I pay for my phone, my computer and access to them. AT&T/Yahoo not only is paid from me, but they abuse me with so many ads (of which they are getting more money for!), I am sick of it.

I will be looking for another ISP and if I can't find one that will suit my needs and wants, I will dump my computer! I don't need this garbage!

This is total and complete harrassment and abuse by these big companies all for the love of money and NOT for satisfaction of the customer.

I have been on the internet chat room, no help, I have been on the phone with four different support folks, who just keep passing me on to another number who keeps passing me on. I do not have my issue resolved and it should be simple. How do I access my personal web pages or ftp my website directly? The ATT Personal Web Page Support is NOT applicable as their examples DO NOT WORK.
Email is AFU also.....recently I had over 300 deleted (from the server) emails download back into my computer. I HATE anything to do with YAHOO as it is worse that AOL with all the annoying pop-ups and the pages are way too busy!

Capnbobby

yahoo is an awful "upgrade" and the customer support blows

Can an ISP become any worst? Removing features, increasing prices, less quality support.....

my issue is that i got a live person but i couldn't remember my secret word. i would never have chosen the question they are asking me and since i don't have the answer they won't talk with me. my acct was suspended because of a cc update. i spoke with a supervisor, cried my eyes out since my email has my late father's will information in it. i was told that he couldn't help me, the only person who could is "yourself in remembering" WTF?! so i had to fax proof of who i am and 2 days later still no help. i just need my emails!!!!!!!!!!

The AT&T email migration to ATT/Yahoo mail has been a disatser. I've had att.net email for 10 years without a single problem and will now be looking to permanently terminate any and all services I have with both AT&T and Yahoo, whether it's email, mobile phone service, or anything else remotely related to either company.

I had a feeling this would be a bad situation, but gave it the benefit of the doubt. It's actually 10 times worse than I expected.

I tried the free Yahoo email a couple of years afgo but received so much spam that the account was virtually unusable. As soon as the att.net mail migrated to the new att/Yahoo mail, my spam increased by about 500%, and continues growing.

My PAID AT&T email account is now bombarding all my email pages with ads. Why? I'm paying fot the att email service.

Yahoo mail pulled 100's of personal and work emails from my personal computer and personal files and added them to my online att/yahoo email page. It also lists everyone's mobile number under some chat application and online social networking tool! Isn't this illegal? I never authorised anything like this to allow Yahoo to pull personal information and load it into their online sites and gimmicks.

There is no possibility of contacting any kind of customer service to get help or complain about any of the massive problems related to the AT&T paid email service.

It will be an annoying process, but I will be cancelling as much of my AT&T services and those of my family and friends away from AT&T as possible. It will be much less frustrating than the other option - keeping what can be jokingly referred to as "service" with AT&T.

What AT&T is doing to it's customers with this F-up-grade is just horrible.

Bottom line: I am canceling ALL services I have with AT&T (cell phone, broadband, and I will attempt to influence my peers who also run small businesses to do the same).

The specifics are that since this disastrously handled "upgrade" from Worldnet to Yahoo Crap E-mail, I now can no longer access my subaccounts (of which I have many for business purposes) from my main account.

Unfortunately, the "Powered by Yahoo" Spam Filter is also terrible. The Worldnet Spam Filter got VERY few "false positives", but for those legitimate e-mails that Worldnet did snag as Spam, it was easy to check the spam folders on all the subaccounts in order to salvage the legitimate e-mail.

Now, "Powered by Yahoo" is stuffing half my legitimate e-mail into the Spam folder, and I cannot check those Spam folders from the main account.

This combination of incompetent features means that I have to tediously log into each subaccount one-by-one to save the legitimate e-mails from Spam perdition.

This is affecting my ability to run my business.

"Support" and "Customer Service" is non-existent. It's an endless treadmill of being on hold, disconnections after holding for 2 hours, and if you reach someone they are completely incapable of helping you, or of even UNDERSTANDING the problem.

It is clear that the customer Support center in India was not supplied with Training; they were only supplied with Scripts, and the Scripts do not apply to this fiasco.

I've had enough of this CRAP from AT&T. I would advise everyone to do what I am doing, which is to get off, go away, and have NOTHING to do with any AT&T service, ever again, ever.

This "new" experience is totally unwelcome and unwanted. To log in, i must provide personal information, including date of birth, for a service i am PAYING for.
If i cannot retrieve email without giving personal information, if i cannot be directed to my inbox immediately without multiple levels of ads and multiple sign-ins, IF I CANNOT have efficient email service, I will cancel my ATT account.
I am ATT stockholder, I have ATT iPhone, I have personal 800 number, I have ATT home land line. ATT receives hundreds $$ monthly from me. This will all go.
Get with it ATT. There are too many alternatives out there.

What a fiasco!

I've been with AT&T for over 10 years and am now looking for another provider. The transfer to Yahoo Mail is a disaster. My email sub-accounts did not transfer and I am unable to retrieve emails for my two businesses. I've tried everything found in the forums, but none of these fixes work.

I've already opened new email accounts elsewhere to use temporarily and as soon as I can access my sub accounts, I'll be leaving AT&T.

My elderly parents have an older computer that can't be updated with the newest software, including newer browsers. They can't even access Yahoo Mail. I've already set them up with Gmail accounts and will be moving them from AT&T after I move myself.

I haven't seen a large company destroy its business like this before. Since the AT&T-Yahoo email fiasco last week, I've been unable to access subaccounts (the most important ones to me). There is nothing that passes for customer support, except for electronic loops that never address this issue. What in heaven's name were these cretins thinking?

After more than 10 years, this company is history with me. I've set up email through my own web site.

I just hope I can retrieve some of the information in my subaccounts before bidding AT&T adieu.

Dear AT&T,



I have had AT&T e-mail for about 12 years and the recent move to Yahoo has been very problematic for me. I have had many issues but the current two have driven me crazy



1) Cannot send e-mails with returen reciept

2) Cannot save draft e-mails with attachments and re-use them to send to different parties.



There are several more issues but currently these two are interfering with my ability to start a home business. I think that AT&T has dramatically hurt their image as a major internet force by giving up their customers and handing them over to Yahoo. In fact, I am now thinking of seriously dropping AT&T altogether. They really screwed up this time!



very disatisfied customer!!!!!!
.

After many years with AT&T dialup and now with DSL considering broad band, my wife and I have ONLY used ATT.Net. With the totally bogus "Update", actually a merger with Yahoo, we cannot access sub-accounts, we have lost one address book and another has been compromised - many addresses lost. We are simply sick! Tried accessing via OUTLOOK following their example to the letter. Can receive but not send an email. We are in total darkness. If you want to wait hours on the phone, and I am NOT going to do that, you might get a cheap answer from a menu list - nothing personal about it and no help. One important email address can no longer be accessed - says wrong password - has been the same for years. Can't reset the password because that ID is not recognized. Lots of important emails have been lost and NO ONE REALLY CARES. Money has been made, money has been saved but let the user/consumer beware.,



We are looking for a new email provider - any suggestions? We are considering hanging email off of one of our web accounts and forgetting the BIG guys all together. I can read just so many ads. There spam filters are not worth talking about.



What say you? Are you happy? Are you ready to quit AT&T? Have you quit already? Please let me know. Thanks.

Recent change to ATT.net combining with Yahoo is a disaster. Just spent 1-1/2 hours with the Indian phone support to get the incoming email server to work right with the Mac OSX Mail client. It had worked since 1995 the same way, but now it needs your full name and domain in the user id. Nothing in the advance notice about the change documented this.

Most irritating that there's not even a place at ATT to complain.

The migration to att.net with Yahoo mail is horrible. I have lost folders that I have had for a very long time.

Their tech support telephone number is no longer working.

Maybe a phone call to a federal agency is in order.

There is temporary solution for the painful AT&T/ Yahoo email migration exercise many are apparently experiencing. With persistence, I successfully migrated my dial up primary email account to the AT&T / Yahoo email server. My excruciating problem was I could not also migrate an important sub account. After I logged onto AT&T Yahoo at http://att.my.yahoo.com/, Member Center would not give me access to MANAGE SUB ACCOUNTS. I kept on getting onto CHANGE PASSWORD instead when I selected ADD/MANAGE AT&T SUB ACCOUNTS. There is no way I am going to fool with my working password given the problems the new owners of AT&T email services are having. By accident today, May 30, 2010, I discovered the old AT&T mail server is functioning again! (Bonuses for all involved).

Here is what is working for me. I am using Thunderbird. My POP MAIL SETTING is postoffice.att.net. , PORT 110 , USE SECURE CONNECTION never.
For the OUTGOING SMTP SETTING go to Edit and for Server Name set mailhost.att.net , Port 25, and for User Name set your name. USE SECURE CONNECTION never (Important). You can still also get web home page http://my.att.net/access to your email too.

Make sure your AT&T email address does not have Worldnet in it. R.I.P Worldnet. We will miss you. The service was great. Had it since you started it.

I have spent about 5 precious weekend hours ending in my computer’s lobotomous condition: primary account email AT&T Yahoo and sub account AT&T servers. I hope AT&T Yahoo resolves these issues soon or its plan B. Uninvited change can be opportunity. Thank God our business does not use AT&T email.

After a lot of time and effort I've finally been able to move all of my contacts to a new provider that seems to care about the service that it provides, unlike the current at&t-we-don't-care company.

Last person out..... turn out the lights.

I am unable to access my att email account except thru webmail. After I finally found someone on their chat page, he told me it was a problem with my ISP (Charter Cable). I told him I was having exactly the same problem with my mobile email and he told me to call ATT mobile. What a runaround. I guess they figure an action transferred is an action complete.

I've had an ATT email account since the dial up days but I will probably cancel unless I can figure something out soon.

What a horrible service now that Worldnet has been migrated to Yahoo. There should be people looking being fired after the shoddy job that was done on the migration to yahoo, I now hate yahoo and AT&T.

ATT is charging more and you get less with no service. I filed a complaint with my AG's office.