Abbott Laboratories Customer Service

Sickened by the quality of service provided. Bought a two pack covid test for flipping 24$ plus tax at my pharmacy. Abbot is being absolutely unhelpful - their kit was missing one of the reagents. They told me to use the reagent in the other kit (that I already have used for another family member). There's only 3 drops left and so now the second test won't even run. They refuse to refund my money and said they can ship a new one in 3 business days - only resolution. Is that helpful if we need a test now? What is wrong with this company. I'm a physician and I will avoid prescribing or ordering anything based through this company ever again. The person on the phone was absolutely vapid and I'm pretty sure didn't even understand.

Terrible products and services. I'm baffled at how bad they are on both fronts. Do not support them or buy their products. You'll be sure to regret it!

The representatives don't have the same answers to any question asked. The box is hurting my skin and is in bad place. Even the doctor that put in said he should have looked to see where my pants come to.
It was working ok then they messed with it, without asking first, and refuses to tell me why they can NOT get it back to the settings that worked. I am going to lose my job over suddenly not being able to do my job. I was better before the box was put in. Now I can't walk without my cane. Abbott is ignoring me as well. They're abusive and lie about what is in me.

I have been using Abbott's FreeStyle libre sensors for 5 years and their service is always top notch. Sadly I faced a very rude customer service from the data management support lady on the phone today on 2 May 2023 6.30am Mountain Time USA. She had hearing problems and I had to repeat most of what I said. When I patiently tried to explain my issue with connected apps to her, she was impatient and often cut me off when I talked without fully understanding what I was trying to tell her. She may not have equipped with sufficient knowledge to help me but the least she could do is to note down my concerns and then explain that she couldn't help at this moment and get back when Abbott has answers.

Frankly I was shocked with a customer service person talking loudly and rudely back at their customers when they don't have a solution. At the end of the day, I hanged up with the unresolved issue.

Anyway, I researched the internet and found that Libre 2 app is not compatible with the latest Android OS13 and thus the connect app function cannot work until Abbott developers solve the problem.

I have two complaints I first of all wanted to express how happy we were that we could get the sensor to begin with we've had it eight days and my son's sensor fell off I call customer service it was a 21 minute wait time and then we get on the phone and the woman speaking could not speak English well it was so frustrating and then it took another 18 minutes I believe to repeat things over and over finally she says she's going to set up a new sensor and then for some reason we couldn't hear each other so what I do I've had to call back get back on hold finally someone picked up the phone and I could understand him but now it's going to be 3 days before we get the next sensor I just think something needs to be done about the language barrier and about the sensors staying on this is a lot of money this is not a joke I love the product for a few days but now I'm really irritated

It would be so much easier to speak to someone but no one returns calls. I am 76 years old and have an Abbot stimulator in my back. I need an MRI but my unit which is approximately 4 year old kept giving a message saying the MRI mode said not to have the MRI. For one month we having been waiting for help. The two people that were taking care of me were just awful and kept giving us false info. If I could I would remove this unit and go to another company. I live in the
Rancho Cucamonga, CA area. I have had units since 1996 and never had any problem
Abbott and their reprentatives are not knowledgeable and mostly they don't care.

The customer service people are hard to understand and will not listen to you. They give you canned answers and wont use common sense

Useless then rude. Threats. Unbelievable.

Hi Corporate Office,

I share same attitude as my former coworkers. We were laid off today at the Liberty, SC Hybrid Plant. No one knows how they decided who got the ax. Most they keep the coordinators and a few of their friends.

No seniority given preference. Most of those laid off were in their 50"s and 60's. The Capacitor and Battery Plants needed people.Myself and 3 coworkers were sent to battery for 4 weeks. They welcomed us and wanted us to stay before we got them ahead.

A celebration was planned for all laid off employees today but Gary Thompson ruin it for us. It was going to be outside with tents, masks and social distancing.He made the engineers and workers take the tents down and we just came in today and handed in our badges. He wasn't even there to greet us, say thank you or anything.

This kind of person which was mentioned by some employees today that he was on drugs. Who does this to people without something being wrong with them? After all our hard work over the years and the mistreatment and poor management there. People that remain there are fed up with Abbott. a multimillion/billion company and never could or would doing anything for the employees like bonuses gifts. etc.

The morale is down, the turn over rate high. The racism there is unbelievable.
I have a college degree plus and after they found out they wouldn't train me on but 2 jobs where everyone else were trained on multiple jobs. I couldn't say what I want to say in inclusion meeting, but would like to discuss further with corporate.

Thanks,
Deloris Robinson

Abbotts Laboratories needs to publicly announce how they bought outright St. Jude and how they use innocent, children with cancer to make money and how POORLY they treat all of their employees!

I had called abbot about getting them to help me with getting ensure being sick all time caint Cain weight weigh 93 lbs caint hardly eat with out making me sick. They were suppose to sent me an application to help me have not received it yet. Could u please help me. T

I have been trying for several weeks to secure remote technical assistance for an Abbott/St. Jude Medical product we recently purchased after my wife had a pacemaker implanted: serial # 7957361. After at least a dozen phone calls to various telephone numbers on five different days, I have yet to talk to even one support person. The number given in the instructions for the device, 1-877-696-37545, is utterly USELESS; I have ALWAYS (at least five times) been put on indefinite hold. Consequently, I now expect a support person to send email to me or to call me If we are not at home in the latter case, do leave a message. In either case, an actually useful phone number to be used to contact Technical Support is what I want. Absent that, I shall certainly write a letter to St. Luke's Hospital in Milwaukee, describing our experience and urging them to end their practice of allowing Abbott/St. Jude Medical representatives to market this device, with its functionally non-existent technical support, directly to (in)patients.

phoned today mon 31-7-23 and spoke to hibah, who was extremely helpful and patient. sge talked me thru each stage of sorting my problem on the phone app as i have eye problems she calmly repeated everything for me and resolving my problem. i wanted to leave an excellent review after the call but was not quick enough to press all the no 9's. many many thanks for all you help today hibah?