Posted by ronlumia
I have a 2020 Acura RDX that needs a map update. The update process is among the worst I have ever seen. After downloading the new map to a USB memory drive, one inserts it into the car. After 30 seconds the car says "updating navigation map" and that's the last thing you see. Ever. After 3 days, the map is still not updated. Any software update that does not show the progress toward completion in percent is pretty useless. Unfortunately, all vehicles today have millions of lines of code. If the map update process software is terrible, it makes me worry that the quality of the rest of their software is similar. This makes me question whether I should buy a car from a company that appears to know nothing about software development. My standards are not high just because I am a consultant in software development. These people really appear to know nothing about how software should interact with a user. Or...they just don't care. This again makes me question why I bought an Acura.
And...there is no place I found on an Acura website where I could send this complaint!! Don't they care what their customers think???