Advance Auto Parts Customer Service Complaints - page 3

10/23/18: Today I purchased an alternator on line for a friend. Your store manager @ 4901 Gulfport in Gulfport, FL was EXTREMELY rude to myself, a paying customer, & my friend. We both needed help from this store manager to complete a transaction. He was NOT helpful. His rude, disrespectful, snide comments were NOT appreciated!! I live in LA & trying to purchase the correct part for a friend in need in FL. Web site was being difficult as well as store manager. His attitude toward myself & friend were uncalled for. I hope Advance Auto Parts takes my complaint seriously & directly addresses this store manager's awful interaction with customers. Thank you,

Georgia

Good morning,
I would love to continue spending money in your store in palmetto Florida. I have been there three times this week and can't find a spot to park. I don't understand why one of your employees needs to park in a way that he takes up three spots. It always seems to be the same green truck. It's just a truck park normally so customers can get in and out.
Thanks James C

Im 45 years old, been buying parts commercially from you for 25 years, in umatilla fl. I, nor any member of my family will ever purchase parts again from advance. We have spent a very large sum over the years as a commercial customer. To my reason. The waterpump went out on my dodge diesel pickup, in leesburg florida. Stopped in local store just off main street, was supposed to be commercial store. Purchased water pump, and i have a carquest lifetime warrenty serpentine belt that the older gentleman would not honor, told me i had to go to store of purchase to exchange the belt. What is the point in guaranteeing a part if your stores will not honor them. Im sorry customer service doesnt matter in the big box auto parts world, but in my business it still does. I cant have a relationship with a business that doesnt have my back.

I just wanted to give everyone a heads-up; the store at 2842 E State St, in Salem Ohio is being managed by an individual name Chip who has to be the absolute worst representation of an employee for the Advance Auto Parts Company in my professional opinion, Chip was not only rude and not very helpful with my missing online order pick-up, but as I was leaving the store, he had the audacity to call me an a$$hole just as I had stepped out onto the concrete sidewalk in front of the store, when I heard what Chip had said behind my back, I turned around and walked right back into the store and confronted him, I asked him what he thought gave him the right to call me a paying customer, an a$$hole and then I said that I wanted to speak to the manager, Chip sarcastically replied that he was the manager and that he could do whatever he wanted in his store, and he then stated that if he wanted to he could even throw me out of his store, I laughed at him and said that I would love to see him try (as I clearly had at least 100 pounds and 6 inches over him), and then I asked him what his name was, he arrogantly pulled his jacket to the side to reveal the name Chip without even saying a word, at which time I told him I would be reporting this incident to the corporate office, this is a perfect example of power going straight to some ones head, as Chip clearly has a Napoleon complex to compensate for his very short stature, and ironically Chip seems to have a huge chip on his shoulder when dealing with paying customers, I am not sure if Chip just treats online order customers this way, or if he treats all the customers he deals with in this manner, but I know I cannot be the only person who has complained about this individual, I do not care if I was the absolute worst customer to have ever walk into that store, I will admit that I was obviously upset because my order was missing and I had wasted a hour of my time to drive there to pick up my order (a half hour each way), and I definitely expressed my displeasure to Chip when he said without an order number, I cannot help you, so just drive home and get it, and then come back, really, that's how you deal with an upset customer??? I have previously been a store manager in the automotive parts industry, and regardless of what I may have said or done during our interaction prior to me attempting to leave the store, professionalism dictates that Chip had absolutely no right to call me an a$$hole or treat me the way he did, Chip is without a doubt the absolute worst example of customer service I have come across in a very long time

To whom it may concern, my name is David Munchinski recently(sunday)purchased an alternator from your store in.i placed my order online, then picked it up shortly thereafter..i brought my core with me...i was charged 132.00 for alternator and core. I had an online coupon for 20% off....the price for alternator ended up at 91.00 and change...my card notified me i would be reciecing 58.00 credit for the core charge..so my final price for the alternator was 77 dollars...my order was for a 2000 toyota 4 runner 3.4l v-6....the employee gave me the wrong alternator!! Even though i had the core there and it looked different, he said not all manufacturers look exactly alike...i took it home teied to install it, and it didnt fit...when i went to return it, the manager informed me that the alternator i was given was less expensive than the proper alternator and i owed them 40 more dollars!.. So, even though i filled everything out on the online ordering properly, i had an alternatorin which i was happy with the price, and already paid for, this employee charged me another 40 dollars, because the other employee gave me the wrong alternator!!!! A Month or so ago the same exact thing happened when i ordered brake pads and rotors...i bought one thing off line, i was given the wrong part, then im told that the stores do not honor the online prices!!!! I have been a loyal customer for over 15 years..honestly, im disgusted with advanced autos customer service, and the total lack of continuity between the online ordering and in store purchases,on top of everything, your store manager would not allow me to return the alternator (which was installed for a total of literally 10 minutes..the alternator was never my problem it was a loose wire!) I just wanted my core back,as it wasnt the problem after all....everything all said and done, i spent 132 dollars initially on my card, i am supposed to get a credit for 55 , then i had to give another 40 just to recieve what they should have given me in the first place!! I thought the first time this happened was a fluke, but obviously not, advanced auto and their unprofessionalisn has lost a customer for life!! And i am going to also completely blast advanced auto parts on facebook, advanced auto will loose many thousands of dollars from lost sales all because of sub par customer service and poor personnel...i dont see why i should have to pay for one of your employees mistakes, and this has followed a pattern...this needs remedied.. Your time is appreciated, David Munchinski

I went to the Advance Auto in Aliquippa, PA. I would recommend anyone that shops there not to discuss anything auto related to their general manager, Paul. He has no knowledge of any vehicle operations and told me I had an issue w my alternator, after I had the battery diagnosed by my mechanic and even had the Advance Auto use their own equipment and the battery was shown to be a bad battery. He told me that he would bet my pay check that my alternator was the problem and was completely rude to me- my mechanic said there was no way for them to even test the alternator in my vehicle because the battery would not hold a charge to get a reading -The employee that tested the battery said they couldn't check the alternator because there's no charge to my battery I had to keep jumping to even get to the store- the main problem was he was trying to find a way out of honoring my warranty for my battery which I had a 3 year warranty - and I only had the battery for a year and had all the issues and towing expenses because of the battery - so dealing w a mouthy general manager that says he would bet he paycheck my alternator was bad and after my mechanic shop and their own employee said the same as my shop after testing my battery I would recommend to anyone that has to shop there to make sure to have anyone but Paul the general manager wait on u and help u w ur vehicles -

Hi My name is Mark A Bradley and I live at 1646 Airport Drive in Mechanicsburg, PA 17050. First things first. I am 62 years old and have been a loyal customer to Advance Auto all of my life. You can pull up my information as proof. You will see the amount of money I have spent on parts and have Never had a problem until last night. My car battery went bad and I visited one of your stores in Enola PA. Store 511 North Enola Road 17025. The salesman name was Derek W. I purchased a Btry-plat AGM Atoc 10310832 34 AGM for $ 171.99. I measured the battery in my car and got the new battery and took it home. I told the salesman Derek that I would install the battery due to the weather was below freezing and although the store stated they will install the new battery per police I had a garage and felt pity on the salesman getting frozen installing it. This can all be verified by the salesman if called. After removing the battery from the car I noticed the neg and pos posts were on the wrong side of the battery so I quickly returned the battery within 10 minutes. Also verified by the salesman. The posts still had the plastic covering on it that were not removed. I asked for the battery to be replaced with the same battery with the posts on the correct side and was refused. Derek stated once I left the store the battery could not be replaced. I all but begged and was refused. I was told by Derek that I needed to purchase another battery for $ 171. 99 and basically eat the old battery. I mentioned it was my fault that the battery was purchased with the posts on the wrong side however it was literally 10 minutes and the battery was not installed in the car. He told me this transaction was final and although it was only 10 min it did not matter. The attitude began at this point. He told me I made the mistake and that was the end. I politely asked another man behind the coulter to help me and he stated he had to listen to the manager Derik. I asked Derek to look at the battery and he walked away from me. I had to replace the wires from the battery to the starter and also the ground wire which was expensive and time consuming in 10 degree weather for at least an hour. I was told that one of the servicemen behind the counter just had to work outside in the cold and if he could do this so could I. This can be verified with a call to the store.

Now, being a professional in a hospital and dealing with people , I would have never done this to anyone. Derik was ignorant and did not care if I made a mistake at all getting the wrong battery. He stated this is policy and walked away and waited on other customers. I cannot believe this manager acted the way he did to a customer. That is a lot of money and to state You just need to purchase a another battery for all but 200.00 is totally ridiculous. I do understand police however to also state it cannot be exchanged for the correct battery and I can call corporate if I chose to was point blank ignorant. So the job was completed and it does work so now this is completed. I just wanted to allow you at corporate to understand this transaction and hopefully it makes it to someone that will actually care for a customer. I hope this letter is read by someone in charge an this does not happen to others.

Mark

I purchased a fuel injector/spider for my 2000 Chevrolet k 2500 4x4 cost me 300 and some change it has a 5 yr warranty but win I tryed to get it warranted Advance Auto Parts Has no record of me my phone number or any sale of this item told me I had to have a recite this is BS every one knows the recites fade away and you can't read them that is why you ask for my information phone name and put in computer but come to find out you erase info after 6 moths this is a crime and I am pissed I went on face book asking every one who has had this problem to respond tell me there nightmare with ADVACE AUTO PARTS AND TO BOYCOTT YOUR LIEING NO GOOD CHEATING ASSES I PAYED EXYRA DO THIS WARRANTY AND GOT ROBBED AND DON'T LIKE IT ONE BIT 300 IS NO CHUMP CHANGE AND IF THIS IS HOW YOU ARE GOING TO OPETATE I HOP THE BOYCOTT TAKES YOU DOWN LIKE THE NFL ,PISSED OFF IN TEXAS

Hello i brought a fuel pump from your your store in jax,fl and returned the old one an got refund....well i took pump to chevy and they say pump is defective...its been less than thirty days and im trying to figure out why they wont let me return defective part and exchange for new one to your store on cassat and or the hub on atlantic blvd in jax,fl....account is under imc and pump was purchased the 16th or 17th of december

Beware of Advance Auto. The scam works like this: I purchased what was being advertised as a LIFETIME WARRANTY alternator assuming that it would be of very high quality. It didn't last 3000 miles before failing. Of course they cheerfully replaced it with another LIFETIME WARRANTY alternator for free except NOT the LABOR to install which was more than the alternator. So now I have an unreliable sub standard alternator in my car because I made the mistake of choosing Advance Auto in spite of warnings. Their LIFETIME WARRANTY doesn't make their products any less sub standard. Don't make the mistake that I did.

will never step in a advance auto again, i used to buy alot of engines from them but if there's a problem they don't want to pay any labor claim. i also show my dd214 to get military discount and i went in and one said it was no good so i use a different parts store now. have no problems there. like i
said i will never step in a advance auto and will never install a part bought from them.

I stopped at your Oak Hill West Virginia store the other day to get a replacement break light bulb for my daughters car. I took them home and discovered I had purchased the wrong bulbs. I sent my daughter to exchange them while at the store she asked if they would put it in for her. She told me that the man was extremely rude disrespectful and nasty with her. I won't be doing any more business with your stores due to this incident. Lucky I didn't return to the store and give this disrespectful jerk a lesson in manners. TAKE ME OFF OF YOUR MAILING LIST. CGTW

DON'T BUY AT STAFFORD STORE 444 Garrisonville Rd. My es-husband have a REALLY BAD experience with a ignorant hispanic men who works there, he was at the store today 10/11/2016. My ex was trying to buy some rain guards for his car, but unfortunately he has Brain Cancer and his thinking takes time to assimilate what he need or want he was walking around looking for the parts and the ignorant hispanic thought he was a thief, my ex left the store without buying anything and the retarded latino take my ex car plates and call the police. The officer show at our house, he was very kind when I explained to him my ex problem, my ex never stole anything in his entire life. The people who will go to that store need to dress nice and elegant an order to avoid being treated as criminal. The owner of the store need to instruct how to deal with people who do not look ordinary especially among people of the same language.

Sold defective alternator and would not refund despite having a receipt and on the same day as purchase. Avoid this scam company like the plague.

Hi I been shopping at your store for over 10 years on quarry street in fall River mass I Owen one of you biggest accounts store has but it's all going to change and you Spanish speaking manager can't read return slips don't do nothing but hide in back behind shelfs with radio on and don't do nothing but right up employees for going beyond there jobs and talk to them with disrespect I would never give another dime of my money and my other garage body's in fall River will follow we are all friends in this city we won't stand for the store Manger and district Manger to be best friends and right pep up for doing work and cleaning and fix cars while he can't even barley speak English you guys have 2 employees that work in hole store I go in there 5 times a day and see it all day if you ask any account you can call from list and ask who's the most important employees they will tell you cliff correlation and Zack from buisness accounts and I no for fact they are both quiting your company and I will give cliff correia a job and my brother owner of fall River first ford I will get Zack in to that line of work and when you see business accounts go down you guys no why your district Manger and store Manger are best friends and should not mix business and pleaser and then right up hard working people you guys deserve to louse your business accounts maybe then you would hire the right pep for job and that Porteran guy isn't the guy can't read or exchange just likes to right up hard workers and if he comes work at orileys that's cliff correIA I will take all my business and accounts to them he's been good at finding and locating parts since he's worked for you guys over 8 years so I'll stick to what I see and belive you guys should test the Manger and test cliff correIA I bet the Manger will not even come close to even come near to cliffs skills and I hope some one dose some thing about this by next Friday my business will no longer be with quarry street fall River will be with orileys if cliff quits thank you

Went to return a switch I bought 90 days ago. Today is the 90th day. They said it's been 90 days and now won't give me a refund. THEY are the ones who sold me the wrong part. Don't even try the chat no one makes any sense. Lost my business. What a joke. Store #05462.

I am filing a complaint against store #7196 Station Ave. Yarmouth MA. I have been ignored and mistreated by an employee several times. Sean, has left me waiting for 3 to 5 minutes at times when the store was empty standing 1 counter away from me. And when I finally spoke up for help he was demeaning, rude and combative. I filed a complaint with the manager Pete who has done nothing about the issue.

I have been dealing with Advanced Auto for years,l went to the store I bought it from and had my recipient to show the sales person (William) that I purchased it and I wanted a refund and it wasn't damage or tampered with and he told me he couldn't take back used product then he Said he could give me a store credit.Yes I was upset.This was only an air pump I got from the store on memorial Dr the pump was long enough

I usually buy my parts from store 5941 in demopolis, al but never again. Greg and Jeffrey have ruined me shopping there. They are very rude and will completely look over you even if you have been standing in line for 10 mins. They don't want to help you and to make sure they don't help you, they'll call another person all the way from the back. I don't see how these two are even managers, they need to be fired

Advanced Auto stole all a lot of money from me. They sold me wrong part then refused to refund or give me correct part. I'm a disabled man who is limited on funds. I can't just go somewhere else. I have to wait for a month, now with out a car because they took my money. Shame on them. Please never do business with that evil company

All That I Spoke To. Refused To Give Me Correct Part Because I Had No No Id. Sold Me Wrong Parts So I Just Left Them There. Had No Need For Work Parts. They Stole My Money

Store 8055 Corporate really needs to address the Manager Tony!!! He has embarrassed me many times with his rude and very harsh approach to Customers and mainly the employees. It's is amazing he is still manager much less a Advance Employee. When I come in to buy something I avoid him. He is ruining the business there. I'm sure there is another manager that could take his place and move him to another store of even give him a few weeks off and retrain him in diversity. It seems he is Angry and pissed all the time. I've been buy parts at advance for many years and have never encountered this type of management at any other store. If this isn't addressed I will be utilizing other auto parts stores in the area.

The Batavia, NY store has always been a hassle to deal with so I have switched my business to Autozone. The online prices are not the same as the store prices and the employees are not very helpful or trained. I was told by someone in "customer service" that the online store is totally different than the brick and mortar stores and therefore the prices are always different. Does that make any sense? If you see an ad for auto parts on their website and then get charged more in the store, how can they expect customers to keep buying there? Save the time, hassle and money and do not shop online or buy from Advance Auto.

The first time I called who ever answered the phone hang up on me then when I called back Larry put me on hold then his supervisor answered the phone and made excuses for what happened then I got hung up on again. There is only two people that work at that store that I can deal with and that is John and Lee . I have a commercial account with them and I do not appreciate the way the employees That work weekends treat me.

I purchased two window wipers and asked the employee if he could install for me and he told me they didn't do that there. I informed him that there was a sign on the window that read Free wiper installation. He told me that there was no sign and I had to walk him outside and show him before he decided to do it. I'm not sure if it was my skin color or he just didn't want to do it but I will make sure no one in my car club or neighbors come to this store again!