Posted by Frustrated
I filed a lost claim for my mobile phone under the above-referenced policy. However, I was able to retrieve my device the following day and promptly cancelled the claim. I also returned the replacement device that was sent to me as part of the claim cancellation process.
Despite having fulfilled the necessary steps to cancel the claim and return the replacement device, I have been facing ongoing difficulties with the reactivation of my original phone. It has now been two weeks since I initially informed Assurant of the cancellation, and I have yet to see any progress in unblocking my retrieved phone. Additionally, the communication I have received from Assurant regarding this matter has been inconsistent, and I have not been provided with a clear timeline for resolution.
Horrible customer service.