Columbia Sportswear Customer Service Complaints - page 3

The Two Jackets I Ordered Were Far To Large For Both My Husband And Me. Very Disappointed But Don't Have Enough Time To Reorder In Smaller Sizes As We Leave For Europe In A Week. When I Tried To Download Your Your Returns And Refunds Page My Computers Security System Would Not Allow It. Guess I'll Try The Us Postal Service And Hope It Works. For Your Information, We Are Loyal Ll Bean Fans And We Consistently Order Medium Sized Colthing For Me And Large For My Husband, Perhaps An Adjustment To Your Sizing Might Be In Order.

I want to return downwest jacket which I ordered for my wife but need to return but there was no label, invoice or addresss on the shipment I received. How can I return without any information.

I didn't receive a return label. I need to mail back an item that doesn't fit...

Your website is very convoluted. Please take the time to simplify it. I just want to return an item that is too big. I can't tell if I am to fill out a return form. I can't tell if I am supposed to do anything at all. Spell it out for us. Nothing should be this confusing and complicated. Your customers will thank you, trust me. When things get complicated I usually end up jumping ship but I am hoping I won't have to. There was a label in my package. I didn't wear the jacket it was bigger than I expected. Please contact me.

I received my Columbia coat. there was no shipping label or address to return it to. Looking for address to return

My husband ordered several things on line, they were paid for, and delivered. We lost the invoice/packing list and Columbia can not find the order! They will not assist us in any way to return. How is this our problem!

sorry I didn't read the return policy before placing an order. I ordered a shirt in a small and it was WAY too big. I will never use Columbia on line again. Most stores who charge their prices don't even charge shipping if you order a certain amount. For their prices, they should give you free shipping and free returns. the item wasn't even packaged well. It was a shirt folded in a plastic bag, so it was very wrinkled.

I have bought and loved Columbia pants for hiking. However the Silver
Ridge pull on pant was waaaay too short & not the length advertised. Sending back.

Well, here I am again. Placed the order with overnight shipping; unfortunately, A Thursday overnight shipping means sometime on Tuesday. That's the day I'm leaving. How does the above translate to OVERNIGHT shipping. All I know is that this has been a major disappointment (as I've said). I paid overnight shipping on the first order and then if I return I'll be paying to and fro for shipment. NEVER AGAIN! Find a store to deal with. Or another company.

Well here I go: I'm ordering the same thing over in a different size. At a loss to me, they need to make exceptions....or hey, just do what companies who care about repeat business do. I will never shop at overstock or wayfair. I really thought there were stores around that would accept Columbia returns. ANYWAY, good luck to you newbies, be careful!

I'm very disappointed with this return policy. I purchased 3 items that weighed approx. 1/4 of a pound. I paid $173.00 (with one day shipping). I need to return all three items and after doing this they say I will receive a refund of $137.00. So $30.00 in return fee! I could send them back for less but we must follow the policy. Unfortunately, I'm just exchanging all for a different size(one size down). I will not order from Columbia again after this experience.

They charge for the return shipping so if you bough a pair of gloves and if they did not fit. Well guess what your are out of $6.00 dollars.

I bought a hoodie that was on sale for $44.00; then a few days later I saw the exact, same item on sale for $35.00. I called to see if they'd adjust the price and was quickly and curtly told they don't adjust prices. I was going to purchase the item again, at the lower price, but when I saw they would charge me $6.00 for return shipping, it wasn't worth it. Lesson learned but I won't get burned by Columbia a second time. Very unhappy.

Want to unsubscribe. Bought boots 2014 two seasons only on boots . Left boot is leaking. Not a very good guarantee.

I bought this for my daughterr for Christmas. Beautiful coat but not quite her style. If the coat was my size I would have considered keeping it!

Love the coat, but medium, which I wear in any other brand, was way too small

Tried to return a pair of gloves. Got the return label and tried to print Columbia was the size of 8.5" page and no way to reduce it Columbia was no help. I join those who would never shop at Columbia again.

If you want to keep your store open you should do something about your return policy. Your web page is confusing and you should pay for the return. I was left feeling that you do not value your customer base.

Guess I Should Have Read Reviews Prior To Ordering. Sounds Like Everything Columbia Makes Runs Too Small. I'm Stuck With A Pair Of Hiking Shoes I Looked At Forever. Finally Broke Down And Ordered Them. I Have Bought Shoes From All Other Companies And Always Fit Size 9 M Always.
But, Columbia Makes Them Smaller. No More Columbia Products.

KNOW THE RETURN POLICY BEFORE BUYING!!! I am extremely surprised at the return policy of Columbia! Now that I know that I have to pay to return an item that was clearly not as described online, I will not be ordering from them again. Don't try to be an "exclusive" store, if you don't plan to treat your customers well! Even Wal-Mart gives better customer service, and their things are reasonably priced!

Hoodie was too small, expected a medium young adult not youth sized

I wanted to return what I just bought because it is one size bigger yet i am scared because of all the reviews of the returns in columbia

I order a Columbia coat in a extra large however it's runs very small
I would Like to know what can I do to exchange it for a bigger size or a refund

I ordered your full legnth lightweight coat with down. I really liked it but I failed to notice the sides. It had some type of elastic sides which is why I'm returning it. I wanted a coat that would keep my whole body warm including the sides. I don't feel this particular coat would do that. So, I'm sending it back. Other than the sides I liked the coat. Thanks.BFQ

This is without question the most convoluted return process I have encountered. I have purchased items from Patagonia, Lands End, L.L. Bean and others, and have never been required to contact the company for a return address. What about including a return label with the purchased items simply for the convenience of the customer? Now that's a novel thought!

The first customer service representative I was connected with said, "Hello," I then responded in kind and she then hung the phone up. Professionalism and courtesy at the Columbia Sportswear return department is obviously is not a pre-requisite for employment.

This will be my very last purchase from Columbia Sportswear!