Cracker Barrel Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Cracker Barrel customer service is ranked #454 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 33.72 out of a possible 200 based upon 522 ratings. This score rates Cracker Barrel customer service and customer support as Disappointing.

NEGATIVE Comments

489 Negative Comments out of 522 Total Comments is 93.68%.

POSITIVE Comments

33 Positive Comments out of 522 Total Comments is 6.32%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Cracker Barrel

    Customer Service Scoreboard

    • 33.72 Overall Rating
      (out of 200 possible)
    • 489 negative comments (93.68%)
    • 33 positive comments (6.32%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 2.7 Reachability
    • 2.0 Cancellation
    • 4.0 Friendliness
    • 3.2 Product Knowledge

Add your review! Return to the main Cracker Barrel customer service scoreboard page

Posted by Anonymous


We went to the Cracker Barrel in Naperville, Il specifically for the Sunrise Sampler. Our surprise was that it was no longer on the menu.
Please bring that meal back to the menu. We were very disappointed

Posted by Anonymous


Just wanted to say how GREAT a waitress Kathy R. was at Anderson, IN CB restaurant!!! In today's I don't care service, Kathy is a Rock Star on what a waitress should be!!! Thanks Kathy!!

Posted by Jim Walters


I had the country morning breakfast at the Lake City Fla location this morning. I've eaten gallons of gravy but this saw mill gravy was the best I've ever had, wish I had more right now.

Posted by Anonymous


Thanks for the free breakfast at Sellersburg, In. I will pass the blessing on.

Posted by Lonesomedove


I have breakfast at the Kingwood, TX Cracker Barrel four mornings per week. Outstanding food and service, usually. Just have to ask, when in the world are you going to add omelets and eggs Benedict to the menu. A Toasted Yolk and an IHOP recently opened near your Kingwood location. You'll be losing my business two mornings per week so I can have an IHOP omelette once a week and the eggs Benedict from The Toasted Yolk once a week . Woukd much rather have these item at Cracker Barrel.

Posted by Anonymous


I just tried your Southern Fried Chicken. This reminded me of the fried chicken my grandmother made.
I really enjoyed this meal.
Actually I like all your menu items. My favorite besides the Southern Fried Chicken are the Chicken and Dumplins.

Posted by gerrilynn


Today I went to cracker barrel in west palm beach Florida and was given the best experience ever. I had a young lady named MacKenzie as my server and she was so helpful from the moment she introduced herself.
She was knowledgeable about the menu extremely courteous and well spoken as well as helpful in every way . She made my cracker barrel experience the highlight of my day . I will be going back to that cracker barrel regularly. The other guests at my table felt the same way except they don't know how to use the internet so i am the only one who will be commenting today.
One of my elderly friends spilled his drink and she came over and cleaned it up fast with a good attitude. I know both my friends are extremely hard to please and they are picky and possibly
can make you lose patience but they were impressed with a young lady who carried herself so well.

Posted by Susie


What have you done to the coleslaw. It is horrible. It used to be some of the best in the industry. Now it is awful and watery.
Impossible to eat. Please bring back the original coleslaw which was some of the best.

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Contact Information
Customer Service
800-333-9566

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