Dell Customer Service Complaints - page 3

Worst and most horrible customer service ever! Will never buy from them again ! They need some American speaking workers!

The amount of BS I had to go to to get them to fix my 3 month old computer was insane. First of all, you are talking to someone in India and it is very difficult to understand. On top of that they are in room of a lot of other loud tech support people so it is hard to hear. I had to call in a least 4 times (and spent over an hour on hold) to get one mailing tag to send my computer back in and we will see how long that takes. They said at least 12 business days. I live near several large cites and possibly having a service center so you can bring in your laptop seems like a no-brainer. This will be the last Dell that I purchase because of the HORRIBLE customer service. I have had a Dell for nearly 15 years so you have lost a loyal customer unless you fix this issue. I have completed this negative review while on hold...no end in sight...

I purchased a Dell Inspiron 23.8 Touchscreen Full HD IPS, , ordered #
on June 4, 2016. I ordered this item for my Son that was in Iraq and was expected to be home in late August 2016, when we opened this package the LCD screen had two cracks on the top right had corner and left hand middle which I could not see until my son told me about them. I called HSN today and talked to customer service and she stated that it was after the 30 days and could not return or replace this item, I tried to explain to her that this come in the box as cracked. She stated that there is a warranty that I could purchase that would cover any damage so I purchase it today. But she wanted me to call Dell's Customer Service and have them replace it under the yr warranty that come with the manufacture warranty. I called Dell and they told me No. They suggested I call Dell's out of warranty Dept which I did and spoke to Harjeet, he told me also that he could fix it for $269.00, I asked to talk to his supervisor and this time it was Naveen, He also said they had to charge me for the problem. I called HSN back that they are responsible for the return and repair. I called HSN again, This time George transfer me to warranty, spoke to a young lady telling me no they cant help me, I asked why did I purchase this if it is not going to help me. I called HSN again, spoke to another person, he said the warranty program should fix it but I explained to him they said no, he went to speak to Supervisor and came back with the same NO they cant help. Is there NO one that can help me with this, I shop all thru the year buying Birthday Presents and Christmas present because I can not afford buying the the present at the same time at the end of the year on my Soc Sec income. I had a Pacemaker put in me in June as well, so this is so frustrating as ever. I will think twice before I recommend anyone again to HSN or Dell. Thanks for Listening.

Horror story. I did buy desktop computer 6 months ago. suddenly stop working and screen went blank. computer should have Dell warranty so I contact customer service. I was a nightmare to get an ANY relevant answer. I was transfer between departments endlessly. After three days of trying I was able to schedule tech. visit. Tech made several excuses and have changed appointment times several times. Finally - shoved up! Of course - had no right parts so ... all start again with scheduling visit for repair. another week passed by. After several 2-3 hours phone calls to the customer service - tech shoved up again this time upset with my questions. He did fix screen (eureka!) but after rebooting computer and uploading operating system - computer performance was corrupted. I could not retrieve documents, make email attachments, become very slow in operating and every 2-3 minutes constantly freeze up.
Well, I try to call customer service again with ... the same outcome - hours of waiting on hold, transfer to different departments and a lot of - "I am sorry - but I can NOT do it". Recently I have got email from tech from Dell customer service that my case is scheduled to be closed with favorable-positive resolve. My answer was NO NO NO!!! I get promise that he is going to give me call back (Nic Ossumo name) - of course - empty promises. Never did. Case is still pending.
My advice: never ever more Dell computer EVER to all my friends and co-workers. My intention is to make Dell liable for my company loses and time due to lack of computer service under warranty.

I have a very bad experience with Dell customer service and support. I bought laptop in February. Did not work and I got a replacement. With the replacement I got even more problems. Laptop get overheated and stops working unexpectedly, battery does not want to charge, loads very, very slow, touchpad works when it wants to, etc. When I called the customer support the nightmare really started. They did not want to serve me because, they said I did not buy warranty and access to technical support what was not true. Finally on August 07 my status was updated. They kept me on the phone for hours transferring from one department to other and yet nobody resolved the issues with the laptop.Than I was told that supervisor would give me a call. Whole month passed and no call. Yesterday, Aug 07 again 2 hours with the technical support - no help with the laptop just finally got my account updated - I have 1 Year Premium Support. But what happened today is something even difficult to imagine. I received phone call from Rajesh Mani from Dell's corporate office. I demanded the laptop to be replaced with different model as Inspiron 15-5555 obviously is faulty. I do not want it to be repaired as it is a new laptop and I want it to work, not keep sending for repair. There are so many things that do not work. I was refused. When I said that I will complain about the service on social media and Better Business Bureau I was told by Rajesh Mani that it will not change anything because he handles complains coming from Better Business Bureau and he makes decisions. I will never, never again buy any product from Dell and advice others not to buy. More than 5 months and my problems with the laptop are not solved. The customer service runs from India, people working there are not knowledgeable. They do not know how to solve problems and are not willing to do so. I have impression that very often they even do not understand what customer is saying. It is globalization at it worst. One can not run the company and have satisfied customer when every department runs in different country.

I was a victim of identity theft involving my Dell account in March 2016. A purchase in excess of $2000.00 was made against my account, in which a television was purchased and shipped to someone in South Carolina (I have no family, friends, or acquaintances in SC). Dell did satisfactorily resolve that issue to my favor, but my complaint involves Dell Financial Services, which is headquartered in Round Rock, TX, but is outsources to the Philippines. Therein lies my problem, as I have unfortunately dealt with very deceitful, dishonest, and unscrupulous officials in the Philippines who "handle" (I use that term very loosely) my Dell account.

After my account was compromised (which I firmly believe was committed by Dell employees -- more on that later), I received a new account number. I unfortunately, did not think to go into my Navy Federal Credit Union (NFCU) Bill Pay and enter the new account number (it would have been very helpful, had the Dell employee I was dealing with, reminded me to do so). I then made two payments to my Dell account, in which were sent under my original, but cancelled account number; the first being on 6/2/2016, in the amount of $100.00, and the second, made on 6/24/2016, in the amount of $250.00. I then also made a third payment to Dell in the amount of $200.00 on 7/21/2016, but under my new account number.

It came to my attention in July that my payments on 6/2 and 6/24 had not been credited to my account. So I called Dell Financial Services toll-free number, which landed me with "Silvia" in Dell's Financial Department in the Philippines. Silvia stated that Dell had no information on file regarding no only those two payments, which I found to be incredulous, as I had previously sent another biller payment on a closed account number in the past, and there were no problems. The company sent me a letter notifying me of the problem, so I could quickly rectify the situation. But Silvia insisted that Dell had no information about these two payments, and the only way to resolve them, was to have NFCU send information to Dell. So I immediately called NFCU, and the representative was extremely helpful, and she immediately faxed the documents for the two payments to Dell. In the meantime, Silvia stated that she would call me in 2 to 5 business days, as it would take Dell that long to process the payments.

In the meantime, I made a third payment to Dell in the amount of $200.00 on 7/21.

Silvia did indeed call me back a few days later (7/25), and she stated that Dell received my payment of $250.00 made on 7/21, and further stated that it would take Dell ten (10) working days for their "Cash Department" to credit the $250.00, which I again found to be incredulous. I also informed her that I had made a payment in the amount of $200.00 on 7/21, and that that payment had indeed been processed by NFCU on 7/21, but per the automatic voice message I received from Dell, it still showed that my account was overdue, which greatly distressed and concerned me. After some time, Sylvia finally admitted that Dell had indeed received that payment, but again, it would take 10 business days to process, once Dell's Cash Department provided her with that information. I have NEVER encountered any biller that took 10 days to process a payment I made on a bill. Almost all billers immediately update their records the very next day after receipt of payment. I do have two (2) billers that do take an extra day to do so, but that is all. Again, NEVER has any biller required 10 business days to process a payment. This clearly shows dishonesty and unscrupulous conduct on the part of Dell Financial Services.
Sylvia was summing up my situation and very much wanting to end our conversation when I had to quite forcibly and firmly remind her that there was also still the matter of the outstanding payment of $100.00 I made on 6/2. Silvia stated that Dell never received that information from NFCU, which I knew to be a lie.

So I called NFCU and informed them of the situation, and requested that they re-send the information on my $100.00 payment made on 6/2. The representative I spoke with was very adamant that she had indeed sent information on both payments, and had received fax confirmation that all documents were successfully sent to Dell. She therefore stated that because there was obviously a problem with Dell, she would have to send me the document for the 6/2 payment, and I would have to provide it to Dell, which I reluctantly agreed to do. She immediately sent the document to my e-mail address as an attachment to her e-mail. I immediately printed off the document, then went to Kinko's the next morning (7/28) and faxed the document to Dell's official fax number (512-283-2664). I received a fax confirmation that my fax was successfully transmitted.

In the meantime, Dell shut me out of my online Dell account, so I could not go in and see what payment information was on file for me. At first I got a message that stated there was technical difficulties, then I received a message that my account was locked up. I cannot emphasize enough that I DID NOT do anything myself, such as incorrectly typing my Dell password, thereby triggering the system to lock me out. I am too exacting of a typist, and I have very keen attention to detail, so I NEVER get locked out of any of my many online accounts or screen names to ANY Website! I am still shut out of my Dell account.

Meanwhile I made another payment to my Dell account in the amount of $1,500 on 7/28, and yet another payment on 8/1, in the amount of $250.00, which should pretty much pay off my remaining balance from Dell. But I cannot tell for certain, as I again, cannot access my online Dell account.

Sylvia called me again yesterday (8/1), and joyfully stated that she had the information on the two payment I made on 6/24, in the amount of $250.00, and also the payment I made on 7/21, in the amount of $200.00. She was trying to quickly end the call when I abruptly told her that there was still the issue of the payment I made on 6/2, in the amount of $100.00, and inquired about it to her. She stated that Dell still did not have any information on that payment. That's when I really began to talk very forcefully, very deliberately, and very assuredly that her statement was an outright lie, because I personally faxed the document to Dell on 7/28, and received a fax confirmation sheet, which I still hold. I then went on to berate her on Dell's incredibly dishonest and deceitful practices, and I asked her if Dell was a professional company or just a rabble of hoodlums. But that was a rhetorical question, so I did not bother giving her time to reply.

But once I had thoroughly given Sylvia a much-needed tongue-lashing, she finally admitted that Dell had indeed received my faxed document, but again, it would take their Cash Department 10 working days to process it. In the meantime, she admitted that my account was still listed as being overdue. I relayed to Sylvia my concern that Dell's false information would be detrimental to my credit rating. Sylvia apologized "for the inconvenience," which I found to be very patronizing and very insincere.

After having been on the phone with Sylvia for quite some time, most of which was spent on my having to get the truth out of her, and my subsequent railing against Dell's highly dishonest and unethical practices, she stated that she would call me back in three to five (3 to 5) business days, which did not allay my anger and frustration.

After I had finished my conversation with Sylvia, it finally dawned on me exactly what was transpiring with Dell Financial Services Division in the Philippines. The Philippines is a very corrupt country. I know this to be a fact, because I spent 24 years in the Navy, and have visited the Philippines. I also had dealings with many Filipinos while I was in the Navy, and after I retired, when I worked for the Virginia Department of Veterans Services in Norfolk, VA for several years.

What Dell is doing in the Philippines is intentionally syphoning off money from peoples' Dell accounts and keeping it for themselves. That is why Sylvia falsely stated that Dell did not have any information on file for the two payments I made on 6/2 and 6/24. Of course they did! Just because it was made to my former account number, does not mean that my payments completely vanished into thin air. Again, I know this, because it has happened with other creditors of mine, when my account number was changed. They informed me that they received the payment, but reminded me to send my next payment using my new account number. Monies do not simply vanish in a professional business's computer system. They land in the computer system, but are listed under the former account number, which the company immediately addresses.

Syphoning off the payments I made to Dell on 6/2 and 6/24 is exactly what the Dell staff in the Philippines did. That is why I have been put through a lot of undue stress, when they repeatedly stated they did not have the information on the payments I made, as well as setting up a new requirement that all payments I made to Dell would take an absolute ridiculous 10 business days to process by Dell's "Cash Department" in the Philippines, until it could be credited to my account. The 10 days would give the crooks and thieves in the Philippines time to come up with the money (probably from someone else's account) they took from my account, and finally be able to correctly credit it to my account.

Now, on to the subject of why I believe it was Dell employees who were responsible for my Dell account being hacked in March, in which a Samsung TV was purchased in excess of $2,000, and sent to South Carolina. Very soon after I purchased my Dell computer system (which is the reason for my debt to Dell), I began to get calls from the same person in India who sold me my computer. He was telling me that I still had over $2,000 in available credit with Dell (which, of course, I already knew), and that I should think about purchasing other Dell products, such as a TV or tablets. Of all the creditors I have ever had, I have NEVER had any one of them call me and badger me into making further purchases on my existing account. Nobody does that! Well, nobody except for Dell overseas employees. So I think this guy made the illegal purchase on my Dell account and had the Samsung TV sent to acquaintances of his. Acquaintances that could not be readily traced back to him. How else did somebody obtain solely my Dell information and made illegal purchases from it?

The bottom line is that Dell has a serious problem with its overseas outsourcing of both its Products Department (or whatever they call themselves), as well as Dell Financial Services. There is obviously a lot of nefarious activities going on, and Dell executives probably don't care a bit about it, as long as it does not affect their bottom line.

What I want to see get resolved - and resolved quickly, is for my payments to my Dell account to be fully credited and in a timely manner; not the 10 business days that the Dell employees in the Philippines are telling me it takes to do so. And any future payments I may still have with Dell also be credited in a timely manner. And finally, I want my personal Dell account to be unfrozen, so I can view my account and personally see what payments have or have not been credited to my account. And I want to be assured by Dell executives that I will not encounter any of the problems I have had with Dell at any point in the future. Of course, it is highly likely that once I have confirmation that my Dell account has been paid off in full, I will immediately close my Dell account and NEVER do business with Dell again!!!

After purchasing a Dell Latitude E5270 laptop which arrived DOA!! The notebook arrived with two major faults and arrived several weeks late. Be careful of the lead-times they tell you!
For the past month I've been trying to receive my original payment back for this device. Called & emailed Dell on a daily basic and was daily lied too. When calling Dell, they love to pass you from one department to another. Most telephone calls will last over an hour each time. When I was able to speak to manager, they gave false promises and reassured the matter would be resolve professional. This is not the case. Each of the Dell departments (Technical Support, Relation & Customer Services for business units) all apologise on a regular basis and reassured me I would receive payment within 2 days after the courier collected the faulty device. Guess what? More lies!
To-date, I'm still waiting for my original payment back.
I have been using and purchasing Dell Business Laptop for the past 25 years and after the experience I've received, I will never ever touch this company again. Dell has got too big and I can't believe I'm the only person has had to experience this appalling lack of after services.
If you're considering to purchase a Dell Laptop, think twice before providing your bank account details.
Dell should change their mission statement to: I'm Sorry.

I can say as a business owner and buying a system from dell they are one of the worse companys i have ever delt with i would not get another computer system from them even if it was free.

Terrible service. One of the costumer services was trying to make me buy a warranty that I didn't need. He insisted to buy it through him. When I refused because I wanted to find other options to solve my problem, he ask "Why don't you want to buy? Is it a money issue?" Dude none of those are your problem! So sick of it.

I sent the graphics card back with the return UPS label the Dell rep emailed me today....but I didn't put any sort of documentation in the box!
Am I screwed? Or will they be able to identify that it's mine based on the return label and/or something else?
I already heard their return procedures were a nightmare, and I fear I may have made my situation worse.
Thanks.

The worst possible company customer service ever.Hours of waiting, listening to excuses and apologies with no possible way to reach a supervisor.
Our company is in the market for new computers and I will never - ever buy form Dell again under any circumstances

Terrible service make me waste my time more than the value of the defect item
representative is not competent. Incredible the service! I am a technician with 26 years experience and talking with a guy who read instructions make me mad I like more speaking with a robot

Dell service is very bad. They do only replacement of components, won't repair. Also, just for inspection of your laptop they charge minimum of Rs.1364

Very bad service.

worst computer company ever , I have purchased the laptop Inspiron 15 model and within 6 month there are many problem. Customer care services is worst and not ready to fix the issues. Please don't go for Dell its is money wastage.

E Mailing Dell support is worthless as they repeatedly respond with form, copy & paste E Mails, mostly telling you to call in. The response is clearly coming from an overseas location, too.

Calling is also a waste. After the support person spends 5 to 10 minutes getting endless information that should be obtainable just by matching one data point with all the rest, the support, again from someone overseas and not fluent in English, is of little value. They have to put you on hold to read up on every issue and then they disconnect you. Despite having your phone number and promising to call back if disconnected, they do not do so.

Here is the email that I sent for the horrible technical support issues that I faced.

Dear whomever it may concern,


I hope you are having a good day. Let me first apologize, because I am never the type of person to write such a negative email, but the recent experience I had with Dell is quite frankly appalling. I truly never write reviews, but my experience, and how I was treated should never happen to another customer.

I recently sent in my laptop to have my space bar repaired. The space bar was stuck in place. The simple repair would have just to replace the keyboard, since the issue was a purely hardware issue with the keyboard. The space bar was stuck down, and could not be lifted up. I received my laptop back and to my surprise my logic board was replaced , and the space bar was untouched, still broken. I have some knowledge in computers, and know that a logic board and a space bar being stuck in the down position are completely unrelated.
The logic board is the most expensive part of the computer. I just bought my laptop a few months for $1500 dollars a few months ago. I sent in my laptop for simple spacebar issue and my logic board was replaced. My laptop was inappropriately tampered with and a major component of it was replaced for no real reason. The only conclusion I could get to was that either they accidentally broke my logic board and replaced it or the work orders were swapped and they inappropriately replaced my logic board. At this point, I see my laptop as defective, since a major component was replaced, inappropriately. I bought my laptop from the Microsoft store and was outside the 30 day return policy.

Frustrated I proceeded to call Dell technical support and after conveying my whole story to the first employee of yours, and seeing how frustrated I was with them, He placed me on a brief hold, and hung up on me. I couldn't believe it. I called back again, repeated the whole story to the warranty department. I explained my frustration about the whole issue, and the fact that I was just hung up on. My first request was to have a full refund, for the inappropriate tampering of my brand new laptop, and the fact that my original issue was not addressed. He said that it would not be a problem, and that I indeed definitely deserved a refund and reported that his department (IT warranty), does not handle refunds and forwarded me to the customer care department. I now repeated my whole story for the third time and to my surprise the person told me that their department cannot help me since the issue was with the warranty IT department. They said that their department was unable to issue refunds, and the only person who could do it would be the department who repaired your laptop.

Yet again, I was transferred back to the warranty IT department. I had to repeat my story for the fourth time. At this point I had spent well over 4 hours on the phone. I immediately asked to speak to a manger, and for some odd reason they denied my request. I asked multiple times, but the last female I spoke to again just gave me the run around. I again asked to speak to the manager, and said that she could handle it without the manager. She said the only thing they could do for me is to have me send in the laptop again to have my keyboard replaced. Unfortunately, your employees gave me the run around for more than 4 hours. Transferring me from one department to the other. I was drained, frustrated, and could not handle it anymore. I finally gave in, your employees wore me out so thin I couldn't fight for the injustice that was delivered to this customer. I agreed to send in my laptop to have my spacebar repaired.

Through the shipping and receiving back and forth, I was without a laptop for a whole month. I had one of your employees hang up on me, because I was likely a nuisance to him. I was given the run around from one department to another, just throwing their problems, not wanting to provide. I was thrown around like trash for more than 4 hours. I repeated myself over, and over, and over again. My laptop was appropriately tampered with, and a major component was replaced, without any cause, or reason given to me.

I am emailing you my experience today to express my true horrible experience I had with your company. I am completely dissatisfied with my experience. I would like for you to forward me to a survey so that I may rate my experience with dell, and your department. Please leave a link with your reply email so that I may fill out a survey. I am also going to the website to fill out any survey that I may find on your department.


Thank you for your time,

worst computer company ever, our company has needed a dozen motherboard replacements on brand new laptops in a span of a month. Their customer support asks you stupid questions unrelated to your problem even if you are very clear about the issue. I had an issue about a bad driver download link and talked to 2 separate customer support people AND commented on their facebook page just to get the same idiodic responses and no one can seem to grasp the concept of the issue. Just because I gave them an SN number for the laptop im trying to download the driver for, it's the laptops issue and I have to contact support yet again. If I was running this company, Dell would never see another dime from us. We purchase hundreds if not thousands of computers from them and they are garbage and have the worst support with ZERO technical knowledge. They say they will sort the problem for you but they are all dumb-asses. Personally I would never buy their garbage.

I have a Dell Inspiron that is 6 moths old. First the mother board went bad and now the hard drive. The first tech asked me to log in remotely? Like really.... I finally received my hard drive and called Tech Support so they have documetation that they walked me through it.The image they put on the hard drivewas corrupt. A windows install error came up after it detected my hard drive. First tech Support told me i have to buy windows and then the manager got on the phone and indicated that I had to buy a Windows 10 bootable CD or buy a USB and CD and create one. First why would I buy anything when the image you put on your hard drive is bad and why do you have a warranty and then when your image is corrupt I have to pay for it. I cannot find one single phone number in the US and I have to say I love Dell but this has to be the worst experience I have ever had. I still have not received instructions for downloading Windows. My only hope is to get the old hard drive running and do a restore. Wish me luck!!I tried looking for someone in US but i keep getting India.I am highly disappointed Dell...

I ordered a new, very expensive work station for my office and it was delivered on time. I followed the quick start guide to hook it up properly and turned it on to complete to setup process and there was nothing on the monitor except for a message that said that there was no signal from the computer and to press any key or the mouse to wake it up. After doing this multiple times and double checking that everything was hooked up correctly, I called technical support and told them what the issue was. When I did everything that the guy told me to do, he then suggested that I either open the computer up and make sure nothing came unplugged inside, or get a replacement sent to me, which would take 10-12 business days. Since I knew that opening the computer up would void any warranties I told him I would have my IT guys come out and take a look and if they couldn't figure out what was wrong, I would call them back. The IT guy said that everything was hooked up correctly which meant that the HDMI port was probably bad. I then called Dell back to get my money back and the tech dept wanted me to do trouble shooting yet again, since the 1st guy didn't open a ticket in their system the 1st time I called and of course it was not business hours for the return department that I needed to talk to, so I was told to call back Monday. I called back Monday and they said it would take 7-10 business days to get a replacement. I asked if it was possible at all for me to pay for next day or 2 day shipping since I was already out 2 weeks of work since I had placed the order. They said that was not possible, so I wanted to return the computer and get a refund. They then told me after processing the return that it would take 15 business days AFTER the received my defective computer back for me to get my refund. I was disconnected and they never called me back, so I now have to go through the entire process again. Now I understand that Dell is probably a multi billion dollar company so they don't understand what it is like for small businesses that have to worry about where all of their money is, but I was hoping that after putting a couple thousand dollars into this one computer, not to mention the money spent on all other Dell computers in our office, that they would be able to do a little better than 2 weeks for a replacement computer for one that has never been used, or even the 15+ business days for a refund. This whole situation is so absurd and frustrating, especially since nothing that I say or do will matter to them at all because they don't have to worry about 1 little customer's experience hurting their business in any way. Thanks for the help, Dell. I really appreciate it.

Dell should hire some interns from Zappos. Those are folks who know and understand customer service. Then, they should fire everyone associated with what Dell euphemistically refers to as "Customer Service".

I purchased a Dell laptop which was supposed to be shipped in "6 to 8 days". After two weeks or so, I was notified that shipping was delayed further and that my order would be canceled due to Federal Trade Commission regulations. That was fine with me, because I needed the laptop promptly and could shop elsewhere.

I sent Dell four emails ordering cancellation of the order in addition to the automatic cancellation that would occur if I did not reply to their notice saying that I wanted the order maintained. I have never had the courtesy of a reply.

I then called Dell's customer service number. The two agents I spoke with were unable to tell me anything at all about the status of the order. Then I called their cancellation line and they, too, were unable to tell me anything about my order.

Despite Dell's assertion that my order had been canceled, it was, in fact, shipped.

This is easily the worst customer service experience I have ever had. Dell's hardware has a good reputation but I will never again deal with them. There are too many alternatives.

I sent my laptop, which was still under warranty, to Dell for repair. They replaced the screen and told me it was not covered by the warranty; so, I paid them $269.00. Then, they shipped it to the wrong address and I never got it back. I told them that if I could not get my laptop back, I wanted a new one. They refused to give me a new one and offered me a used one.

Got my Alienware 15R2 laptop like 2 months ago, i called like 5 times already for the keyboard that came with loose keys out of the box, every time i called i get transferred to an agent that when i say that im in a certain country they don't give support.
ok transferred my warranty to my country, call again still no help and i have a premium support.

I'll say why the hell have a premium support if you can't help me out without looking to which country i'm from, i give you my details, they send the part i get it replace it and life goes on, but no they have to do it difficult stating that a technician must be there. Ok, they give me a number for tech support for my country , but when i call that number i get a msg that says the call can't be transferred.

Dell support is very very bad nowadays. I used to work at a dell repair center and this wasn't an issue back than

Wher do i start? new dell computer blue screen out of the box. call dell tec. support anna said to go to bios.I ask now this is going to be just like from the factory when you are done? Anna said yes.When she was finished it showed that she had removed 4 ppartitions. When i ask to put them back on she said they are gone and i can not put them back. From that day till now a year later no tec. support help has the know how to do this. The call from the start was to find out why the 2TB were not showing. dell tec.sent someone to replace the 2TB hard drive. Called tec. support 2 days later and said 2TB show up and then disppere still. They replaced 2TB again. Call tec. the next day to say 2TB are still disappering. They send someone to replace mother board. Still did not work. Called dell to say "I was looking through the computer and came across where it showed 2TB were not turned... Next called to say my computer freezes all the time need to save web sites in favorites so i can get back to it after a freeze up. Dell tec. sends a mother board. This did not work and now computer will not stay on long enough to do a diagnostic. Call dell tec. they are going to send #3 cable. Christine ask me for a alternet phone to call. I gave her my daughters. Two days later daughter gets a call saying your computer is showing a problem and we need to fix this. Daughter asked what computer is having the problem? Girl asked how many computers do you have? daughter says 7. Girl asked are they all connected to same router? Daughter says yes. Girl says it dosent matter they are all connected.When girl asked do you see the key next to the ctrk key? My daughter says the one that says bull hits? Girls hangs up on daughter.She remembered that when I called dell tec. about my blue screen I got the same kind of call, except thay said to me that my computer was messing with their mainframe and wanted access to my computer. I put my daughter on the phone and she told him to stop scamming little old ladys. He just laughted. So is Dell giving out personal phone numbers? My opinion. Dell tec. support are. I was told by christine and lai that a box will be sent so i can send computer back for repairs after giving all information they needed. I called 2 days later to see when said box will arrive. Lou said that it had been canceled. I ask by whome? Lou said that i can not give out personal information. I asked to talk to her boss. Niero said that your records show this is a software problem,and I can help you with that. I told Niero that it will be hard to do this because my computer won't stay on long enough to do it.I have had phone tec. support.And home visits and now I want my warrany honored that is good untill 10-18-2019. Niero said he will try to get me a dispatch number. He said I tryed it did not work, I will call you between 8 and 9 tomorow. I told Niero that someone at dell tec. is giving out or using my personal phone number and two days after giving them my daughters phone number they tryed to scam her.Niero said that it is not happing from here and that we do not give out numbers. I told Niero that my daughter is a perofessor and that the tec. could get the number from her phone that says call unknown. He put me on hold and when he came back said that the girl called because it was the other phone number i gave..call ends. Niero did not call back betfween 8 and 9. I called at 11 and got rose i asked if Niero was in he was to call me back? She wanted my service tag #. I told her i don't have 2 hours so i need to talk to Niero or her supervisor. Allen got on the phone. I ask Allen for my dispatch # to send my computer back and that Niero was to call and give me that information. Allen said if your haveing a problem we can help you now.I said the computer will not stay on so it is not possible. I will check on this and callyou in 72 hours. I said you had the mother board replaced on 5-16-2016 and i have on computer since it was put in. He asked if the number he had was the one he could reach me at.I said yes. Then he asked for an alternet phone number. Thats when i let him know that i had talked for 2 hours wit Niero about dell tec people using personal information for a scam when the girl called to fix my computer. was a lie she told my daughter it did not matter what computer she was on since they are all conected. Another one for my computer about 2 months after opening and getting the blue screen one tec. support needed the router number to help fix my computer I did not what is was he asked do you have another computer and i said yes so i got on my daughters computer to get the router number and when he had remote access to my daughters computer the first thing he did was to dump her trash !!! I said i cann't believe you just did that this is not my computer. He said it is just taking up space... Daughter is a doctor she would not talk to me for 2 days... Dell sent me the 8.1 disk and applacation and utilities thats 3 disks so thay could fix my computer. I have asked the first 4 dell tec support i talked to about putting in the disks to fix my problems, thay say you do not need to do that. The 4th tec. I asked to help me with them said "ok but don't blame me if it messes up your computer. I did not want HIS help after that. When i call delll support i keep asking why would you send me the 3 disks if your not going to use them. Even the 5 person to come to my house to fix my computer said to call dell support and have them walk you through it.NO They WON'T do it. 5-25-16 No end in site for this nigthmare.

i spend 3 hours on the phone just to correct the misspelling billing address, but not get resolved! they are no custom service