Dirt Devil Customer Service

Bought my Dirt Devil 4 months ago, the cord began to peel exactly where the two holders are when you wrap up the cord up, it is defective. I am always careful with my home appliances and had another vacuum for 7 years (different brand) with zero issues. It still works and I gave it to a family member. I bought this one after rescuing a second cat, as it is for pet hair. The vacuum is heavy, but I was willing to put up with that for clean carpets. I cleaned the filters two times a week and vacuum 3 times a week. The company refuses to stand behind the product even though a faulty power cord is downright dangerous. I have been accused of RUNNING over the electrical cord (being called a liar basically) even though I told them I did not. I always vacuum with my right hand and hold the cord in my left so as NOT to run over it - how do you run over a cord when it is behind you? 4 months I have had this vacuum and now it is not operable. Very very disappointed in this company and product. 4 months, I am writing to the FDC, Consumer Protection, Attorney General and BBB!

model ud70174 handle comes off in your hands so i must hold vacuum at the base and vacuum on my knees.. 94 yrs old called customer service left my number atleast 15 timesw never a call back...they say don t bring back to store now its too late.. they sedd junk and never answer at customer service numbers. contacting attorney general and consumer affairs that is what we all must do to wake them up.

I purchased a Dirt devil cordless vacuum cleaner in February 2023. It worked perfectly for some months and then wouldn't charge. The UK customer service is shocking. I am now forced to purchase a new charger to try to see if it will work. NOT WHAT YOU WOULD EXPECT FROM SUCH AN OLD AND PREVIOUSLY TRUSTED COMPANY.

I will, never, ever buy anything from this subpar company that has no interest in customer service, and their products are made with cheap materials and break immediately. They have been dragging me on for 2 1/2 weeks, on something that was purchased three months ago. Then I finally give up after two times not calling me back and they tell me to go chat with someone online and fill out all the information and there's nobody available to talk online. I am done.

I received broken Dirt Devil. Contacted their customer service . Asked for a return shipping label so I could return and maybe get one that worked. They refused to do that. Asked me for model & mfg number. Gave it to them 3 times in email. They wanted me to make a video with the vacuum plugged in and with on button on. I am a 73 year old woman that does not have the capabilities to do that. They hung up. Called them on phone and talked to Tammy who told me I didn't have to send it back. Got a case #0612209. They told me to cut cord on vacuum and pull sticker off data plate. Since they told me they didn't want it back my landlord took it to the dump because he doesn't like broken things around. I have never been treated like a liar before and I do not feel someone especially the elderly is put through all this ridiculous harassment. Now I am out $60 and have no vacuum because a company doesn't want to make things right without frustration

I have replaced 2 new belts..and they both snapped immediately in the stick vac. This product is worthless. I know why it was so cheap !

I purchased a vacuum that has absolutely no suction. I have been trying incessantly to contact them and NO ONE ANSWERS! Not text chat or phone. Do not purchase a dirt devil.

Dirt devil endura reach I bought this vacuum cleaner a while back and it didn't work. It had no suction and would blow dirt around. Dirt Devil replaced it with the same model. The new one was better than the first one but still does not have adequate suction and also blows dirt when first turned on. Calling the help line didn't solve the problem. I want my money back. I wish I would have read these reviews before purchasing a Dirt Devil product which I thought was a reliable company. Turns out it isn't so and consumers need to be made aware of this.

I just bought my dirt devil max rewind pet and it sounds real loud I am wondering if some one dropped it or should it sound real loud with vibrating sounds I adjusted the height and it was still loud

Liars! The live chat rep is the same person! Every chat she lies. Julie C.... yea you! You say it was shipped but my address was wrong... that was a lie, then you told me it was being shipped that day.... that was a lie. Gave me a tracking # to fedex... that was a lie. I called Customer Service they said it was on back order! What?? Then they said it was sitting at a warehouse waiting for Fedex to pick up.... that was a lie I contacted Fedex. I buy your sweeper it broke in a month I wanted my replacement and 2 months later still no sweeper! I will continue to flame you in reviews ! Never will buy again EVER!!

Total Junk! Broke after one month! Called to do warranty and literally waiting 6 weeks and still no replacement! The chat person lies... they give u a tracking number. Dirt devil said fedex hasn't picked it up, fedex says that's not true contact shipper! You are liars and your vacuums are Junk! Never Again! No wonder you are flamed on reviews!

I never buy a dirt devil very as the company dose want help get refund
it stopped work after having for a month I not happy and really like the deal

Hello my name is Rob been a customer of dirt devil for 13 years and never had an issue till 2 months ago I purchase a vacuum from Walmart in Fairhaven mass its the one with pet brush that spins ...roller on the floor vacuum never has spin not even once its a big issue I have dogs and i need to vacume I usually used the brush but my back is killing me from bending down all the time tired of it went to Walmart they won't take it or fix it so what's next they tell me to contact us im not gonna wait a long time before u respond pls send a tech to fix it...

I bought a dirt devil quick lite plus cycling and its has only worked twice correctly. The first time I used the vaccum cleaner the belt breaks. I went ro walmart and other grocery stories to find the belt size no on seemed to have it in stock period!Took me months to locate a place who sold it, then after not being able to use this brand new vaccum cleaner for months I disable the vaccum cleaner and put thee belt in as soon as I used it guess what?? The belt break once again before I even got to vaccum upstairs! I went back tk the same store across town to buy the belt again and they were out stock!I decided to go back to Kroger the original place were I bought it to get help on what I should do. Kroger employees insist that I return it in its original box and they would give me my money back regardless if I had previous receipt or not. Well guess what I didnt have the box because my place not big enough to store it so kroger couldnt do a dang thing for me! This is the worst vaacum cleaner I ever had now I jave plenty of replacement belts now and guess what it still doesnt work! The hose wont suction anything up! Thanks dirt devil for taking my money and building this piece of crap!

This company it the worst to contact I called due to the fact this dirty devil model UD70163 will not pick up any dirty it has only been used
approximately 5 to 8 times. when I tried to contact this company to talk to them about the problem I was puts on hold for over 1 hour and the message kept
saying I could contract them by E-mail. Another lie they cannot be reached
Then when at last I did reach someone they will not stand behind their product My advice to anyone wanting to by a Dirt Devil DO NOT THEY DO NOT WORK IT IS ONE BIG SCAM

Your customer service by phone is exceptionally poor. I could never get through to an agent and I would press 1 to receive a call back but there was no response to pressing one. To go on line through dirtdevil.com is only for a purchase. I'm sure none of this makes a bit of difference to the company.

bought a dirt devil vacuum used it for one month looks brand new, then went to turn it on and did 2 rows of vacuuming and it just shut itself off completely then i tried next day ran it 2 minutes and it did the same on third day the same i do like the vacuum but i need it to work using it for one month does not let your products look good to your customers. i do love the dirt devil vacuums but cant afford to buy another at this time. i just wish i could have them make it right for me

Vastly worse than the old AT&T service line. Come here if you want to waste hours and hours and get endless trouble for your efforts.

Horrible on every level; company does not deserve to still be in business given the total lack of even adequate customer service.

Customer service is just pathetic. We're in 2016 returns should be quick and simple. Not long lectures and excuses. Never purchasing from them again

I have phoned twice. You said you would email me but have not received anything. Too hard to phone because of the long wait.

I previously had a dirt devil that was perfect. It cleaned floors AND carpet just by changing the hose. NOW, I purchased a new one same model that ONLY cleans floors. There is NO brush nozzle to attach to vacuum the floors. WHY did you change it when it worked?? I NEED a brush for the floors to attach. Tried my old one and it does not fit into the new hose. I want you to send me a floor brush to fit this new vacuum. Needless to say............why ever would you change the former? OR, I will have to go thru the exercise that I do not have time for to return! Fed up as when I called your umber, the gal that answered STATED there was a floor brush included. Need an answer quickly

third try to connect me regarding missing hose for my model sd20005red cordless . cannot use vacuum with out the hose. no one ever answers phone
also keep entering your coded letters, each time I have to write another comments ,repeating same request.

I recently bought vacuum cleaner model number SD40010 gets hot and it will not pick up anything any more something is wrong with motor it pops, as you turn it up to pick up.

Cannot reach you by phone at hours stated. My stick vaccume model ,plant U, mfg code L13BU, won't hold a charge for a more than a minute, and cannot be used. I bought it from Amazon, about a year ago.

Please advise how to proceed.

I called dirt devil to see how long it would take to charge my 10.8v gator cordless vacuum, and then a second time to see if a certain accessory working with the 18v gator vacuum would work with my 10.8v vacuum. both times, I had Excellent service. thanks dirt devil!