Dish Network Positive Customer Service Ratings - page 3

Hi. I have a VERY time-sensitive problem! Please, any advice would be appreciated. I have a question about Dish Network high-speed internet service. Yesterday, I agreed to a 2-year contract over the phone (I didn't sign anything), but afterwards read a lot of unhappy reviews about Dish Network, and, after getting my credit card number from me and immediately charging it, they're making me wait 7 days after my call before they can send an installation person to my house to install the Dish internet service. Can I cancel my Dish Network internet service BEFORE a serviceman comes to my house to install the satellite dish and not be charged any penalties, fines, fees, etc? Also, would I be able to get the $179 amount Dish Network immediately charged my credit card back? They charged the $179 for the 1st month's service and the activation/installation fee. Thank you for ANY advice!

Finally today I received some assistance from a knowledgeable representative of Dish network. Her name is Weise at 1-888-694-6341. For weeks I have been complaining that I did not have all of the channels that were part of the package deal I signed up for. Ms. Weise was kind, understanding, and willing to go through all of the necessary steps to make sure I was taken care of. PLEASE THANK HER AND NOTE IN HER REVIEWS THAT SHE IS A PRIZED EMPLOYEE. I can't say that of any of the others that I have been dealing with.

Dishnet work sucks. They play same western all week. Programs radio show get ready good networks, Tv land have only a couple watchable progrms. If programs dont in prove here come dirrect tv.

Have had Dish Hopper for 3 months. Love it. No Problems. Can't understand all the negative comments.

We cancelled Dish Network service recently and were told that we would receive a refund after we returned their equipment. We returned the equipment and got an email saying they had received it. But no refund. Finally after 6 weeks we called them. They agreed to credit our credit card in a few days. That was today. So, if you want to get your refund, expect to have to harass them.

I have never had a problem with DISH per se, but losing the Big 10 Network about 2 days after I ordered the Multi-Sports Package sure is dissapointing. I understand this is an issue between two companies and I just want this to be a plee to get it fixed please! I didn't want this to be a negative rated comment so I put it as a positive one in hopes it encourages progress on this issue.

Very satisfied with DISH. Have hadd service over 12 years. Called tonight. Got through on first call and issue resolved quickly. Sorry to hear of others bad experiences.

I have been a DISH customer for the past 5 years and for the most part the service has been fine. Lately I kept gettng the message on my screen telling me of a loss of signal. This was occurring despite good weather. The technician came out today and explained the problem and even replaced all the cables inside and outside the house. This was despite the fact that the issue I had called about had been corrected without having to change the cables. The tech explained the old cables were of a size that were not the best to carry the signal necessary to maintain uninterrupted service. He also explained what he was doing and I felt went above what he needed to do in order to not only correct the problem but to ensure there would be no recurrance. His name is Imil Williams.

I have post on this site about Dish's customer service and after I they contacted me here I was able to talk to a rep and had a service person come out and take a look at my problem. There were mix-ups in communication though. I gave them my work number to call since I could not be home all day, and the serviceman didn't get it! But, he called me and came out after service hours and had to replace my dish. That has helped my pixel problem, but not the missing 501 channels. I will be calling them again to see if this can be fixed, but I was happy that I was contacted here by a rep and the people I've talked to on the phone were very pleasant. I do wonder why they didn't check to make sure the channels were downloading, but at least some of the problems have been resolved.

Over the past 7 years I have had very poor equipment, poor reception and poor tech help with Dish. Today, however, I called tech service and explained that my receiver was dead...only the fan would operate, no lights, nothing...can't reboot, can't turn on...unplug, the re-plug does nothing. The rep seemed to understand and believe me and after 5-10 minutes pledged to send me a replacement receiver. of course, he tried to sell me some upgrades, but I explained that it made no sense for me to give Dish more money until I had evidence they could provide my current service reliably. He understood and continued his pleasant demeanor. Truly a satisfactory experience...although this is the first such experience in 7 years!

I have to give a shout out to Dish tech service. I had to get a new box which was frustrating and had to hook up myself. However when I ran into an issue I called the tech number and got a gal who stayed on the line with me for 45 minutes walking me through the process and waiting patiently while the downloads took place. Very professional and personable. She even reminded me to get a ship receipt for when I sent my bad box back so I would have proof if something happened. I was very frustrated and a bit crabby at first when I called, but her calm and helpful attitude made the overall experience go just fine.

Thanks a million for your outstanding service,after replacement of my old receiver I have had no more problem (so far ). Plus my reception is much clearer. I would recommend dish network anytime.

I have left two negative comments on Dish Network's score board. The first was at the beginning of a dispute, and the next was just this morning, after emailing back and forth with Michael Lemar, the person who responds to negative comments. It seemed as though my attempts to come to a resolution through him were being dismissed.
Since then, he has offered to resolve my issue by canceling the new 2 year contract that was started with the installation of an upgraded receiver (since the original receiver wouldn't work any longer to provide the service agreed to), and instead reinstate the original contract, which I am already 10 months into. This means that I have two months left of the lower, introductory price, and will pay the normal price for my selected package throughout the remainder of the contract, an additional 12 months.
I do wish that it wasn't this difficult to obtain a satisfactory outcome. It should have been done this way from the beginning. The problem with the old receiver was that the leaves on the neighbors trees were blocking the signal, which the original installer hadn't thought about when he aimed the dish through leafless October trees. All I ever wanted was to be provided with the service that I have been, and will continue to pay for per our agreement. Since it was the fault of the Dish Network contracted installer, it makes sense to upgrade the equipment in order to be able to provide service. As an aside, I can't say that I notice any real difference between the two receivers, except that this new one is able to receive the signal. So the new receiver, at no cost to me, makes sense. The new 2 year contract should never have been attached to this attempt to make things right.
However, credit where credit is due: Michael Lemar did help out and worked out an agreement that is satisfactory. I am wary, because of all the hassle that this has been, and will be watching my bills closely. But at this time, I will assume that the problem has been resolved, and thank Michael Lemar for working to reach this satisfactory outcome.

I called to cancel my service after about 3 years. I had no real problems. Of course they tried to get me to get a different service and offered a discount, but she didn't push very hard. It's $17 to ship the stuff back, and they send you the boxes and labels - not too bad. The only problem was it was difficult to find the customer service number to begin with. I know that most people only write to complain, so I wanted to offer some feedback on a positive experience.

Let me tell you something just because you pay 20 dlls or 150 dlls for your tv services dosent mean you are like a wow cst belive you are not the main priority in the bussiness ofcourse dish will try to make you happy but remember its a bussines and bussines have policiys that need and will be followed in order to keep the csts that they have If a cst drops dish 20 new cst will replace you belive me YOU WONT MAKE A DIFFERENCE !

I have been with DISH for 15 years and other than the DISH losing signal do to inclimate weather I have not had serious issues with DISH. Sometimes the nearly local contractor that services/updates my system can vary and with it the service. WE have a local installer in our town and he has not been asked to do service/upgrades for me. I like to keep things as local as possible and know the contractor and his business and wish he would get the call from DISH. Over all the contractors have an A 1 rating with me they are very helpful, courteous and patient with us. I do have a problem with pressing one for English and the use of India based Customer Service reps or Americans of an ethnic background that makes them hard to understand. To be professional a company needs to be aware that the person on the other end of the phone line may have issues with hearing, health and cognition do to age and that most people over 50 are not techno freaks able to understand the high technocracy of modern day computerized equipment. I would like to know where channel 131 IFC went, it suddenly disappeared from my listing, and it is part of my package. Thanks, DaveE

I have never had a major issue with Dish Network. Well, no more than AT&T and other places that provide services. We cancelled the service in our daughter's bedroom over a month ago. UPS delivered our box to the wrong house which happens to be empty. UPS called several weeks ago to ask if the box was ready to be picked up and I told the man it was. UPS never picked up the box. Tonight when I called to get a replacement remote control, my bill was higher. When I asked why, the nice lady said it was for unreturned equipment. She is also sending me a new remote for a shipping charge of 15 bucks which seems reasonable enough to me. Anyway, when I called UPS they told me they needed 12 dollars to pick up the box. I told them Dish Network said I didn't owe anything and that they just didn't come to the right house. After getting beyond upset and being told to get Dish on "3 way", I called Dish back. After several minutes of waiting for a supervisor, Jason came back on the line to tell me to pay UPS the 12 dollars and they would credit my account for $15 instead of making me hold for a long time. I will also be credited the $75 when my equipment is received. Now none of this has happened yet, and we shall see, but at least Jason was nice and sympathetic to my issues! I hate UPS by the way.

I have had three problems , I called 888 284 7116 the agents where polite,informed and proffesional. All three times my tecnical issues were solved istantly.

I found my experience was excellent.
The installer was professional, knowledgeable,
and informative. A week later the DVR stopped recording and customer service sent me a replacement the following day and walked me through the installation.
Thank You Dish

The only problem I would have would be the satelites as the one on the roof the installer took when they worked on the other box they replaced and the one in the yard is huge as it is an antenna also, I could never remove it if I were to have to end a relationship with Dish and I have no idea what the guy did with the one on the roof he took with him. A neighbor complained about the one on the roof and the one on the ground, my having 2, although the roof one was disconnected, cut off when they installer the large one on the ground with local antenna, the installer took it with him the time they came out for another issue, the box in another room. Other than that, I am pleased with Dish unless the bill goes so high I have to end with them. I could not afford the things I am reading about in the negative comments here. OMG!

WOW! I have been with Dish almost 13 years and have had a problem with another company TMobile but thought I would check Dish since I have them, I cannot believe the help that Dish is offering compared to the customer issues with TMobile and no company response with TMobile back to their customers. So I think Scoreboard has a great site for airing complaints for public viewing but I sure don't like seeing all these about Dish, scares the bejesus out of me on a senior salary. I've always had a good relation with Dish and hope to continue it, I do get concerned through that they may go so extremely high I cannot keep them, but their concern back here is very important to know that they are willing to correct and help here on this site. I would never be able to avoid what I am seeing here in giving up if I had to my Dish.

I am frustrated with the service I get from Dish concerning appointments. I wait and wait and they don't show up to my home, then I call to see if they are on their way and low and behold they have it on their calendar for another day. What the heck???
How many times can I put it in my iphone incorrectly? NOT Does anyone else have this problem

I've been with Dish for 12 years and have had nothing but good experiences with them.

Dear Customer Service Supervisor,
Mrs.Shimika Windom, your representative handled
my request (which was try to get my final detail bill
statemnt from your several representative last six
weeks with their promised,but never received.) with
such speed and professionalism that I felt compelled
to write to you.
Again,I commend Mrs.Shimika Windom (303) 942 8600
Ext.81021,on her outstanding service;the quality of
training your representative receive is clearly evident
in the above-and-beyond acts I've received.
Thank you from a loyal past customer.
Harshad R.Patel
New Jersey.

I can't believe all of the comments on here about how Dish Network has customer service people who don't "speak English". First of all, what company DOESN'T outsource their call-in positions anymore? Secondly, I found Dish's people in the Philippines very easy to understand, and if I just ask to speak to someone in the U.S., they'll transfer me over to someone right away without question. Lastly, just to compare, DirecTV has their three call centers in Mexico. So, if you think you can get away from foreign people just by changing companies, you'll probably find that you'll get more of the same from someone else. I've had nothing but great experiences from Dish Network. I've used a lot of companies, and with Dish Network I get the most channels that I've ever had for the least amount of money.