Dollar General Positive Customer Service Ratings - page 3

User Reviews, Ratings and Comments

Dollar General customer service is ranked #467 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 33.06 out of a possible 200 based upon 3400 ratings. This score rates Dollar General customer service and customer support as Disappointing.

NEGATIVE Comments

3,194 Negative Comments out of 3,400 Total Comments is 93.94%.

POSITIVE Comments

206 Positive Comments out of 3,400 Total Comments is 6.06%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Dollar General

    Customer Service Scoreboard

    • 33.06 Overall Rating
      (out of 200 possible)
    • 3,194 negative comments (93.94%)
    • 206 positive comments (6.06%)
    • 83 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 3.0 Reachability
    • 3.0 Cancellation
    • 2.8 Friendliness
    • 2.9 Product Knowledge

Add your review! Return to the main Dollar General customer service scoreboard page

Posted by Anonymous


The new lady "kay" at dollar general is great. She actually takes care of the customers. She even leaves a note for us on the counter if she's not at the register. It's unfortunate the so called assistant manager has nothing good to say about her. I enjoy shopping there because of her it would be great if she stays.

Posted by Is captain Kitty hawk


Is Alpina Michigan Dollar General awesome feisty energetic and friendly Female store manager there

Posted by Margaret 007


I'm always happy to come back to dollar general store on 23 and council for it has one of the most amazing people working there miranda is the only reason my family and I return there she is always positive and has a awesome attitude no matter what she is doing always stops to help not just me but other customers as well.

Posted by Highway brigde in Espanola NM 16


I wanted to give the new store manager Tomasita Chacon in Espanola nm store 16409. For great customer service and organizing the store I will for sure continue too there.

Posted by Anonymous


When Dale is working the store is very clean, considerable difference on the days that he is working, he is very courteous very knowledgeable needs to be in the training field for others... No other comparison.

Posted by Anonymous


Hire stockers!!! Please. You are a retail business.

Posted by Anonymous


Im a constant shopper at DG.I really like shopping here, but it's always a wait when u go to check out because the cashier is the stocker and u have to go and get the worker sometimes to check you out.DG needs to be like other stores and hire strictly stockers so this doesn't happen.

Posted by Missy


Iowa live in Forestburg Texas. and have shopped at our dollar general a few times now. I usually ask for help when needing a item or two and can't find. a few times the people working weren't real helpful but there was two different times I went in and a lady named Rhonda that works there , went out of her way both times to help me and I was so grateful for her. She is a sweetheart and I hope she gets a raise and is noticed for how wonderful she is.h Sincerelly, Melissa Kuykendall

Posted by Anonymous


The Dollar General store number 11527 Saint Augustine Florida is the cleanest and most well organized Dollar General I have seen recently. Even with a shortage of employees, the store is neat and clean and the employees are very friendly and helpful

Posted by Dgshopper


I don't try to complain bc I was a employee at a dg before. But store #08303 has a big issue with not pulling sales tags off. And I'm sure that's not the only store. And hardly has much hygiene items on the shelf. Again as a proper key holder I understand the stress of only 2 employees per shift . Plz take the sale tickets off or honor the price. Thank you

Posted by Leroy


Underwood North Dakota
Your store rocks and your doing a great job you could use some extra hours for stocking just to get you caught up but overall very nice store very clean and friendly employees
Good job Underwood Dollar General

Posted by Susie


Love the crew at our Bonham store!

Posted by Sherre


I would like to say that I'm highly satisfied with my local DG located in Wilton Manors Florida. Neil, the manager goes above and beyond to make sure customers are taken care of.

Posted by Anonymous


D. G. On Lakeshore Pkwy near Oxmoor. Sunday Nov 7 around 5pm.
Checkout was a young black fellow with dreads. SUPER NICE GUY! Just really made my day. Big smile. Very talkative. Really deserves a pat on the back, if not a raise.

Posted by Anonymous


I frequent the dollar general store in Laura Ohio. I wanted to make sure to give credit where credit is due! I am a small business owner and I so appreciate good customer service!! Not only was the manager so very kind and helpful but a young lady, Maria, she helps me at least four days a week. She is so very kind and ALWAYS wears a smile! There are times that I pop in five minutes before closing (due to my work hours) she never rushes me and still wears that smile! I have learned to truly appreciate this from a young person because it's so rare in today's world. Thank you for providing our little town with such a refreshing group of people and thank you Maria for your amazing customer service!

Posted by Anonymous


I love your store and its employees. I'm 78 and shop there frequently. The one 13th Avenue north.

Posted by Anonymous


Best store in my neighborhood easy to get in and out without all the big store hassles.

Posted by Anonymous


The store in Granbury Tx. #10571
Is awesome the new manager Mrs. Tami is awesome! The store is clean and all of the employees are extremely nice and helpful! Y'all did a great job hiring Mrs. Tami! She is a hard worker and extremely super nice!
Dolly Spinner

Posted by Anonymous


Amanda was my cashier She was a vey personable and polite employee. She asked if I needed help looking for items. She also greeted me at the door.

Posted by Anonymous


This is for store number 14124 in Louisiana.
Since this store opened a few years now this is the 2nd manager.
The manager now is there very early before store even opens taking care of her store. Since she took over I have never been in there that the store was a mess or dirty.
This is a store that is in a rural area. Closest town is 8 miles.
They just did a remodel and added fresh vegetables! So excited!
And have expanded there freezer selection. I definitely will be cutting out Walmart!
I worked in retail 25+ years myself in management and know it's tough to hire ' good' help, do office work and work your floor. She does a great job!

Posted by Wendi


I use your store on Hwy 157 in Elm Grove, LA. I was there just before closing on 9/8/21. Hunter and Jordon were working. Hunter has been there for awhile. He is always Great. This was my first time seeing Jordon. She was absolutely wonderful You need more employees like Hunter and Jordon.

Posted by .No Belt Not worth a buggy


The store revamps were great. Except removing the belt at the check out. Now checking out is a horrible experience. I am much less likely to get a buggy of stuff. Not worth the aggrivation.

Posted by Anonymous


Store number 22116.. is a great place to shop.. an Ms Kathy is a sweet heart she is a sweet flower.. I love going on that store an see her an speak with her she is an awesome manager an keeps her store amazing...

Posted by Jojo lexus


I love my dollar general store 15014 In Poinciana, the store manager is so friendly, great customer service skills, John the employee was very kind, went out and beyond to make sure I was happy and satisfied.

Posted by Anonymous


I shop at the Garden City, KS store on Campus. I finally asked the ladies' name who always helps me. She said Lupe, so here is a shout out to Lupe for always being cheerful and friendly and helpful. Reference No. is 90002007450.

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Contact Information
Customer Relations
800-678-9258
Customer Service
877-463-1553

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Company News
Manhunt: Dickson Co. Dollar General shooting suspect possibly spotted
Sean T. Caldwell, 19, of Nashville, remains at large and is wanted in connection with a shooting Monday in the Dollar General parking lot on Highway 70 in Tennessee City, according to the Dickson County Sheriff's Office. The sheriff's office has ...
Pumpkintown gets first new store in 80 years: Dollar General
Brace yourself. Or better still, make sure you are sitting down before you read this next sentence. They are building a Dollar General store in Pumpkintown. That was the big news pitch I got from my source for all things related to the weather, local ...
Man fatally shot outside Dollar General near downtown Nashville
Metro police are investigating a homicide after a man was found fatally shot late Sunday night inside a vehicle south of downtown Nashville. According to police Capt. Charles Widener, at 10:40 p.m. officers responded to a shooting in the parking lot at ...