Electrolux Customer Service Complaints - page 3

purchased a new zanussi oven - door seal faulty. told not covered by warranty.
customer service - zero
number of attempts to get through awful
told being put through to a manager - left hanging.
Rating for them - 0
Buy again - not a hope

Booked a service call for my Simpson dryer, gave model. Service man looked it up, and in 4 minutes told me , no spare parts. So, why was I not told no spare parts available , when I booked the service call ,, thereby, saving me $ 155 service call, and waiting weeks ???? Very suspicious !!!!!

Bought an Electrolux Icon double oven ($5000) 5 years ago.
Repaired it twice already, once by them, and once by a repair company that I paid myself ($700).
It has now stopped working again (3rd time).
Called customer service explaining that this is not normal and that I might have gotten a defective item, but they hung up on me.

Poor quality, and even poorer service.

Never ever buying anything from them anymore, and making sure that all my network avoids Electrolux at all cost.

Trust me. Do not buy from them... Just look at the ratings, they speak for themselves.

I purchased a Frigidaire Professional Refrigerator Column Model #FPRU19F8WF1, Serial #BA12508148 that was delivered on 1/2/2022. It stopped working on 1/5/2022 - exactly 3 days. I went through the normal aggravating process of calling into Electrolux's customer service the next day, 1/6/2022. We have had a total of three service calls. At the first one I was told major components had failed and parts would have to be ordered. At the second one I was told the tech could not complete the repairs because of the $2,000 tool that was needed to repair the appliance, a tool that his company didn't have due to the cost. At this point I'm more than two weeks without a refrigerator. I call back into Electrolux's customer service and request a replacement appliance. I am told the only way they will replace it is if the refrigerator can't be repaired. They don't care that major components have failed and I'm not comfortable with this particular appliance any more. They set up the third appointment with an Electrolux repair technician - 2 more days to wait.
The Electrolux repair person comes out, diagnoses the issue, and explains the problem. Of course parts need to be ordered. He sets my repair appointment for 2/4/2022 due to a part being back ordered. My family and I wait patiently even though we will now be without a refrigerator for a month. On 2/3/2022 at 9:03 AM I receive a text message from Electrolux confirming my appointment for 2/4/2022. Later that evening I receive a phone call to confirm the appointment. At 8:00 AM on 2/4/2022, the morning of the appointment I receive a text from Electrolux with a new appointment date of 2/10/2022. No call. A text.
I called customer service and they explained that a part was on backorder. Now during this time I have been in communication with the tech from Electrolux via text, letting him know when each box/part has been delivered. On 1/26/22 the tech stated we were waiting on one more part that would arrive on 2/1/2022. It arrived on 2/1/2022. So, what's on backorder? The customer service rep couldn't tell me. I asked to be transferred stateside - yes, the calls were being handled by offshore agents. She stated there was no way to do that. I asked to be transferred to a manager. After being placed on hold for more than 15 minutes she came back on the line and told me no one was available, and I could call back after 11 AM today.
I am still without a refrigerator with no guarantee that the appointment set for 2/10/2022 will occur. No reimbursement for spoiled food. Yes, I asked for that. No loaner refrigerator. Yes, I asked for that. No reimbursement for renting a refrigerator during this time. Yes, I asked for that. No replacement appliance because this one can be fixed. And no way to talk to someone besides the offshore agents.
This is not my first Professional Refrigerator/Freezer column. I had a pair in my previous home. We sold the house - the appliances went with it. I was in my new house for three months before the new Refrigerator/Freezer columns arrived. I had to rent a side by side during that period we were waiting. I did not have any issues with the last set.
I don't know what Electrolux/Frigidaire changed on this new model. I am definitely not impressed.

I purchased a washer/dryer set from Electrolux and upon using them for the first time discovered that the dryer has no heat and it's not actually drying anything in spite of running for hours. And so I attempted to reach out to Electrolux to have the machine repaired and what became immediately and abundantly clear is that Electrolux has HORRIBLE customer service. You call the one and only 800 number they have, follow along with voice control prompts that don't work or recognize what you're saying, you're forced to wait forever to talk to someone and when you finally get a person the connection is terrible and sounds like they're in a wind tunnel. This was the case all 3 times I called.

Very disappointed in Electrolux washer found packing foam in the drain tubes cannot get any response from Electrolux

We bought electrolux washer and dryer and less than three year..The dryer is giving us a problem for the second time..What a jubk machine.

Complete junk for washer and dryer. We have already replaced the washer that was less than 4 yrs old and 6 months later the dryer. They are junk don't let the salesman lie to you!!

In October 2021 I have purchased in Ukraine, city of Kyiv, the household electronic goods of Electrolux, namely: refrigerator RNT7ME34G1, washing machine EW6S327SUI, cooktop EHF96547FK, dishwasher EETM43211L, wall oven OKC6P51X. After moving to the new flat, I have placed the application № 9880/2021 for the visit of service center's employee to connect devices. I was forced to address to the service center twice in order to finally see the service center's employee.

After the connecting all devices by service center's employee, it revealed that the washing machine can not be uploaded with the water and show the error "E 10". When observing the machine, we saw that the hose is completely bent (we fix it on photo) and thus obviously it provokes the water from filling in the device.

On December 06, I have registered with the Service Center the application № 10400 / 2021 for the visit of service employee to eliminate the mistake of previous employee and ensure the smooth work of the device. On December 11 at 9 p.m. I received the call from the service employee who was asking if the repair it is still required by me and I have received the promise that he would come on next day.

As of December 20, 2021, no service employee fulfils the request for repair and visit my apartment. When making my choice about the brand of household electronic goods, if I knew that the service center has such poor and horrible quality standards, I would never buy Electrolux devices. Even more, when connecting all devices, I was asked for additional payment for swapping the refrigerator's doors (I needed it to be opened for another side). I paid it without problem but are you serious? I have equipped the whole apartment with Electrolux devices, and you are asking the client to pay for changing the side of doors' opening? I will not be very much surprised if in the case with the washing machine you would tell me that it is not the guaranteed case and would ask to pay for the visit of technician.

Worst customer service in philipines.
Toll free number is always busy with a message to call back later.

First time I called, the lady that answered was sweet and tried to actually help. She asked me to troubleshoot the washer to see if that would help. That didn't do anything, but she kindly scheduled an appointment for their partner company to send a technician out to help. On the day of the appointment, I got off work early to make sure I don't leave the technician waiting. At 4PM, still no signs of anyone (the appointment was 12-5PM), so I called the partner company for a wait time. Instead of a wait time, I got "we don't have any work orders for you today."

Already pissed that I am still unable to use the washer after over one month of purchase, I called Electrolux again to schedule another appointment and let them know that the work order that was supposed to be sent two weeks ago didn't go through. I was on hold for over 1.5 hours on the phone, waiting for a customer service representative to pick up. The lady that picked up, Anna (the name I heard), did all of the usual customer service greetings and questions. Throughout the call, I was trying to let her know that I was supposed to have an appointment scheduled through Electrolux today, but apparently it didn't go through, so I would like to schedule another appointment to fix the washer issue. I told her the issue that I was having with the washer, too. Instead of just making another appointment, she kept telling me to call their partner company instead for the issue (I have a warranty on the washer with Electrolux) and to just check the manual to solve the problem. How am I supposed to solve an issue about why the washer kept saying to "Close Door" when I try to start it. She kept repeating "you need to consult the manual for the problem." The entire time, her tone was "Why are you wasting my time? That's not something you should be calling me about. Go solve it on your own." She wasn't understanding what I was trying to tell her and that made me very annoyed. Was finally about to make an appointment after she called their partner company.

I bought Electrolux washing machine back in October 2020, within 6 months of purchase washing m/c stopped spinning the clothes. Because it comes with 1 year warranty they did repaired it but it broke down again next month, they again repaired it and again it broke down in 2 months. After 1 year of warranty, they stopped providing service to me. I will not recommend this brand. A defective washing machine was sold to us, and they did not do a good job at repairing it and asked us to buy the warranty instead.

UPDATE ON REPAIR OF GAS LEAK OF BRAND NEW Electrolux Dryer (see 11/12/21 post). I hesitate to describe what happened next in my dryer saga because you will think I fabricated this story but it is ALL TRUTH. The good news is the part finally arrived...not1 but 2 gas valves. I called Electrolux to kindly let them know I received 2 valves and what should I do with the extra valve. Instead of thanking me for the call, I was informed that technician #2 was not permitted to repair my dryer because he did not diagnose the problem. The agent said whoever made that decision made a mistake. He said he was cancelling my appointment and would start the process to set up an appointment with technician #3 ("which will take 3-5 business days to schedule"). Just a reminder that my first call to customer service was on 10/26 so 3 weeks later I'm back at zero appointment/zero repair. I was so flabbergasted I couldn't respond. However, I did contact technician#2 to see if he knew that my appointment had been cancelled. He hadn't. Now...here's where the story takes a twist you didn't see coming. Shortly after my conversation with technician #2, I received a call from technician (drum roll) #1!!! He was on his way to my house to repair my dryer. So, if you are still reading this just know that organizationally, Electrolux is out to lunch.

I believed all the hype about Electrolux. I shouldn't have.
My 6 month old gas dryer started leaking gas inside the drum and my utility company issued a hazard warning. Electrolux sent a technician who determined the gas valve needed to be replaced. He scheduled a repair date but the part never arrived. He did not tell me it was back ordered. This went on for 3 weeks. Finally, I called Electrolux again and they said they would expedite the part and send the technician out in 3 days. Of course, the part didn't arrive when they said it would; however, they sent me a text message at 4:00 am today letting me know that they were canceling my appointment. I called back and was on hold for 50 minutes while they tried to find another date for the repair. I finally hung up and several minutes later received a text from a different appliance repair company asking me to send them photos of the problem!!! They want to send someone to diagnose the issue in 10 days. Electrolux gave them zero information. Unbelieveable!
I'm crying for my old Maytag.

Dishwasher was installed on July 30. Stopped working after 3rd or 4th use.
Repairman came on Aug. 27, the latch was faulty and there was an ant colony sealed in the control box. Repair company couldn't get the parts so I called the warranty company who said they would send it out the next day, a week later, no part. Called again, they said they would send it, a week later no part. Finally the repair company calls, they have part and fix the dishwasher on Oct 13. Today, Nov. 10 I received the part. Not a good experience, will never buy an Electrolux product again.

I'm very disappointed with customer service. I have a new home with a new Electrolux freezer - I have a side-by-side.The freezer hasn't worked since I've been in the home and we are at month 8. They sent out 3 technicians that they have certified for work on their brand items to only have them put the wrong refrigerant in and now Electrolux is saying that the freezer must be replaced BUT they can't replace it because of inventory. They have offered to buy back; however, they buy back at the price I paid while they have increased the price of this freezer since my purchase by 10% and then they expect me to also pay, yet again, for installation. This is their fail and I should not have to pull more money out of my pocket to have this item ordered, at the new market value, wait 6 or more months for a new freezer, and also pay again the installation cost. Poor poor poor customer service.

Unfortunately my satisfaction didn't last, after few months the washer started messing up my bed sheets (6 of them) and the pods detergent wouldn't solve and left sticky stuff on the items been washed, also the softener compartment have gooey stuff. I got in touch with Electrolux and the Sent a technician to find that the tub itself is defected but instead of replacing it with another washer they said they would replace the tub. Almost a month past until they finally came today to do this and now they are struggling with disassembling the washer. I just can't understand why all this hassle

Stay clear from any Electrolux products, worst after purchase service, machine not even two years old, followed repair protocol for an E11 signal, replaced 500$ worth of parts still does not work, company is basically telling me, sorry, nothing we can do, wants to send another technician, at my own cost, and if that doesn't work, offers a rebate on purchasing a new Electrolux machine!
Never mind the terrible phone in service. Their assets should be seized and redistributed to all of the people they screwed in the last 5 years!

Had an Electrolux dishwasher that came with my new home, builder provided. It had a one year warranty. Eighteen months after we moved in the electric control board failed. Cost was enormous to repair it. Bought a Whirlpool to replace it and love it. I will never buy another Electrolux appliance.

I called customer service twice today and I think I may have had the same lady on the other end of the phone both times. She was very blunt, rude and you could tell she hated her job from the other side of the phone by the monotone responses she was giving me. Not very nice to have to deal with those sort of people when trying to put a sale through

I wanted you to alert the public of what I believe is a scam that Electrolux is engaging in with their customers.
Until a month ago, I enjoyed my recently purchased Electrolux refrigerator. Approximately two weeks ago my Electrolux refrigerator began showing fluctuating temperatures in the freezer and refrigerator . I called a tech who contacted Electrolux and arrived at the need to replace the control unit. My tech said that he ordered the part but it was not in stock and it could take 2-3 weeks. I immediately called Electrolux and could not get through. I tried to chat with Electrolux and could not get through. I emailed customer service and received an email that a rep would contact me in three days. A week passed and I emailed the CEO Jonas Samuelson. Elizabeth finally called me and got Gail to send me the control unit. I made sure that I took a picture of the model number and serial number so there would be no problems. My credit card was billed and I received it 4 days later. I called the tech to install it. He notified me that the wrong part was sent. I made countless calls to Electrolux over the course of the 2 weeks. My family fell ill from the spoiled food that we must of eaten as a result of the fluctuating temperatures. I finally got in touch with Elizabeth and informed her that the part sent was indeed not the correct part. Her response floored me. "We do not have the part in stock and have no ETA for this part to be in stock." So Elizabeth's resolution was to send me a 50% off certificate to buy a new refrigerator. In the past month this refrigerator has cost me over $200 to replace the fan motor, hundreds of dollars in spoiled food, service calls expenses to realize that a wrong part was sent not to mention our family falling ill in the process. Elizabeth's resolution will now cost me close to $2000 to get me back up and running as opposed to $170 for the part.

I believe customers should be alerted to the fact that if they buy an Electrolux product, they may have to buy another product in the near future if parts break down as they could be unavailable. This is appalling in my opinion. I have recently emailed Jonas Samuelson CEO to ask for a full refund for the wrong part and a new refrigerator to replace this lemon. I emailed him and left messages for Elizabeth but my plight is not a priority for them and nobody has responded.
"The Electrolux vision is to be the best appliance company in the world as measured by our customers, employees, shareholders and planet. CUSTOMERS - Electrolux focuses on creating the industry's best consumer experiences for the products and services offered." Do you think that Electrolux is doing all this? I do not.

I wanted you to alert the public of what I believe is a scam that Electrolux is engaging in with their customers.
Until a month ago, I enjoyed my recently purchased Electrolux refrigerator. Approximately two weeks ago my Electrolux refrigerator began showing fluctuating temperatures in the freezer and refrigerator . I called a tech who contacted Electrolux and arrived at the need to replace the control unit. My tech said that he ordered the part but it was not in stock and it could take 2-3 weeks. I immediately called Electrolux and could not get through. I tried to chat with Electrolux and could not get through. I emailed customer service and received an email that a rep would contact me in three days. A week passed and I emailed the CEO Jonas Samuelson. Elizabeth finally called me and got Gail to send me the control unit. I made sure that I took a picture of the model number and serial number so there would be no problems. My credit card was billed and I received it 4 days later. I called the tech to install it. He notified me that the wrong part was sent. I made countless calls to Electrolux over the course of the 2 weeks. My family fell ill from the spoiled food that we must of eaten as a result of the fluctuating temperatures. I finally got in touch with Elizabeth and informed her that the part sent was indeed not the correct part. Her response floored me. "We do not have the part in stock and have no ETA for this part to be in stock." So Elizabeth's resolution was to send me a 50% off certificate to buy a new refrigerator. In the past month this refrigerator has cost me over $200 to replace the fan motor, hundreds of dollars in spoiled food, service calls expenses to realize that a wrong part was sent not to mention our family falling ill in the process. Elizabeth's resolution will now cost me close to $2000 to get me back up and running as opposed to $170 for the part.

I believe customers should be alerted to the fact that if they buy an Electrolux product, they may have to buy another product in the near future if parts break down as they could be unavailable. This is appalling in my opinion. I have recently emailed Jonas Samuelson CEO to ask for a full refund for the wrong part, a new refrigerator to replace this lemon or repair the control unit for free including installation.

We have a new side by side refrigerator. It is faulty from the manufacturer and electrolux agreed to buy it back.

Unfortunately the consumer has to do all the work. Including get a sticker off the inside of the unit. After multiple attempts the sticker tore in many pieces. When i called customer service they said pour vinegar on sticker for 5 minutes.

I questioned how to do this on a refrigerator we are using. He hang up on me.

Worst customer service I have ever had. We dont plan on buying electrolux again

Extremely disappointed! When the product was delivered it was missing few connection parts which cost on their website £18, after spending HOURS on the call they suggested that I have to PAY for this.... so their product missing part and they ask me to pay... just ridiculous !!!

My husband and I moved into our home June 28th, 2021. When attempting to have the gas activated, our gas company alerted us to a leak in the pressure regulator of our Electrolux stove.

Our gas company told us they could fix the problem in about 3 weeks and they told us to contact Electrolux directly for a quicker fix. We contacted Electrolux on June 30th, explained our issue, and were scheduled for a service appointment on July 9th. July 9th, we get get call from a technician who was told the wrong address (and wrong town) as well as the wrong problem. He didn't have the part we needed for our stove and it would take until Aug 31st to receive it from the Electrolux factory.

He had to jump through hoops to get our part ordered from another source and called us back to let us know today, July 14th, that the part was in. However, the catch was we had to call Electrolux back to schedule him because he doesn't control his schedule. We called back. We get told that the earliest appointment with the technician in our city with our part is JULY 28TH.

We attempted to tell the call center technician that this was unacceptable and that we will have been without a stove for a month due to their internal error with our ticket. Technician didn't care, interrupted us, and told us basically, "take it or leave it." Apparently our only way to get an earlier appointment is to call several times over the next two weeks in hopes of a cancellation. Absolute joke of a service line.

Update: I sent this review to the Electrolux email support line and was told that I would have a response in 3 business days. As you can expect, no response two weeks later.

Our technician came today, July 28th, to repair the stove. Wouldn't you know it? Apparently Electrolux's INTERNAL documentation on our stove is incorrect and the part which was ordered won't fit on our stove.

It has been exactly one month since this problem started and will be an additional one week before it is resolved (maybe...) Our technician is returning next Wednesday, August 4th, to replace the part. Interesting how he was able to schedule his own appointments this time around...

Do not purchase if you want any sort of support for eventual breakdowns in the future.