Garmin Customer Service Complaints - page 3

I recently purchased a Garman 51 GPS for my mother and I was trying to get some updates because it was not locating my mother's home address. I was referred to Technical Support and spoke with Gracie Smith on 7/13 at around 11:00 am! She contacted me! She was very rude and I asked to speak to her supervisor and she said, "Why?" and would not refer me and then proceeded to hang up on me! Very disappointing and I hope her comments were recorded and they can review to prove she was in the wrong! I will be returning my Garmin

As a runner I have remained loyal to Garmin even as many other in my community have moved on to using Coros, apple watches, etc. I was under the impression that Garmin was the top standard for a personal GPS device. Boy was I wrong.
Either the products have gone downhill over the last decade, or they've just ditched their customer service.
When the battery in my watch died, not only did the "support" refuse to respond to my specific concerns, but they insisted that I needed to buy a new watch...
Absolutely no reason to keep investing in Garmin if the product is basically disposable and I can't even get the help I need when something goes wrong!

TERRIBLE SERVICE. NEVER, EVER ORDER ONLINE FROM GARMIN.
It has been a week I have placed an order to be delivered in Calgary that stated "in stock", and paid for 2 days delivery. I have called them, they say the product is in Canadian warehouse but they don't know when it will be shipped. and they would refuse to follow up with me whether the product is going to be shipped or not. When I said I could have ordered through Amazon and receive it in less than two days, his response was , sure, you can cancel your order through us and order it through Amazon.
Disgusted by their service.

I am totally fed up with my Garmin GPS. This is the third Garmin GPS we have owned. Our second one lasted 2 years and the button on top fell off and couldn't be used, and this last one NUVI 40LM was purchased 04/07/19 at Canadian Tire #305, 2850 Queen Street East, Brampton, Ontario and we paid $158.19 incl. tax. It hasn't lasted l year and the button that turns it on and off does not work. I'm sure they are supposed to last longer than l year. We used it to get us to Myrtle Beach, S.C. last year in May. Everyone says buy Garmin they are the best, i have my doubts. What am i supposed to do with this useless Garmin.

pathetic customer service

ordered gps reconditioned directly from Garmin was shipped in yellow bubble envelope.screen was smashed . garmin asks for my non working unit to be shipped in a box but does not do the same . 2 hours 6 reps later still waiting for my replacement . get your act together garmin ship in boxes

I bought a Garmin 500 in 2014 and it lasted 3 years for the back clips perished.I sent it back to Garmin SA in 2017 they gave me a replacement unit which was a GarminEdge 520 .In 2018 after 1 year and 2 months the heart rate and cadence sensor was not working, I spoke to an employee at Garmin and informed me when they swap out a unit it has a 90 days warranty,which makes no sense.I paid R3000 for my Garmin 500 in 2014,and when I swopped my unit out I paid R1735.Now I got a new bill to fix my Garmin 520 of R1535.16 to fix to fix their unit they gave me after 1 year 2 months in total I would have spent R 3270 for a ninety day warranty ,how do you justify spending this amount of money for a ninety day warranty ,when you can go to the opposition Polar and get a similar device as the Garmin Edge 500 for R3400 plus a 2 year warranty boggles the mind ,who is selling inferior products with a 1 year warranty .I hope more clients like myself move away from Garmin

I am havin a great deal of problems with my Garmin which I bought Christmas 2017 I cannot get a proper reading of my steps I did 18 holes of golf and it only showed 6900 steps whilst my phone said 16000 . This can�t be right Please contact me on yours Carol Lea

Tried to up date maps today. major problems, could not down load. Was in to chat, then to tech support, then to a man I had trouble understanding due to poor phone connection.
He told me my drivers were not working and all kinds of people getting into my site etc. He then wanted to fix every thing. $$$. that's when I hung up.
Had a neighbor with computer smarts come and look. Could find no problem and down loaded up dated maps. Worst service ever. Garmin your tech service stinks.

Received a Virb for Christmas. After following the directions to a "T" - camera would not turn on. Would not charge. Looked for troubleshooting info - It all starts with terrible documentation, right out of the box. If you need/want to troubleshoot a product, you're screwed. If you reach out to them, they don't answer the phone, and the "email" option took over a week to get a response!!!

Absolutely worthless. Kimberly was the rudest customer service rep I have ever dealt with. Not familiar with their own products. Stay away from Garmin products.

Purchased Map Update For $52.99 March 28,2017 Item In Order 102789056034 I Needed Help Updating Maps. Called Customer Service.guy Gets Into My Computer Says There Is A Virus And He Did Something That The Update Can Only Be Done On This Computer So I Either Get This Computer Fixed Or Pay Another $52.99 To Update It From Another Computer. I'm Calling My Card Company To Decline. This Guy Said If I Had Told Him There Was A Virus He Would Not Have Designated This Computer. How Would I Know There Was A Virus. My Son Started The Update On His The Day We Purchased The Update But Obviously Didn't Complete. Basically I Got Scammed.

It's taken me almost 30 years to come to be able to say that Garmin products today suck.

I've used many Garmin GPSs in my work as a professional exploration geologist in many countries. Up until about 6-8 years ago, I was a champion of their hardware and software.

Today, their products are getting stupid expensive and they're buggy and the software Basecamp is pathetic.

Up until the 64 and Mapsource, things were fine. I bought a Montana a few years ago and found the software ridiculous as the note field, even though now a keyboard was available, was restricted to ?? characters like the 64s. The screen was unreadable with an image loaded, the resolution was poor and the worst of it, the screen delaminated in the second year. The machine was a throw away as there is no fixing them. Garmin was impossible to reach for any repairs of advice. It was a couple of weeks before they got back to me and basically told me to chuck the GPS as repairs exceeded the cost of a new one....Oh yeah, of course the warranty was gone by a few months.

I now pissed away nearly $800 Can on a Monterra. Mystery screen and camera freezing and useless 4 hour battery life, it weighs like a brick and data handling (onboard editing) is from the 1990s. It's Android so apps can be added. I'm now using geology apps that replace most of the functionality of the Garmin software.

This will likely be the last Garmin I ever buy. My Android phone works far better. I just can't drop it like a Garmin. But for all the headaches and daily head scratching as to what the fuggin thing is doing, I'll just buy more phones. It's cheaper. Android phone technology is leaping ahead every year. Garmin seems to be mired in a 1990s headspace.

Goodbye Garmin. It was fun. RIP.

I hate Garmin. The products are good until they go wrong, then you find our how good a company is, or in Garmins case NOT GOOD

I have purchased Garmin products for at least 17 years,for my sailboat and power boat but I am looking at different manfactures after purchasing a GPS map 78sc and with the unit the poor instruction booklet you supply how cheap.

Good people at customer service but they could not give any sort compensation. Final decision was: buy a new one

I live in the UAE and there is no customer service for the middle east client>? did I miss something?
Map download for example are available for US addresses only? common Garmin, you are selling a global product, you need to upgrade your customer support immediately and include 1) Toll Free number 2) online chat 3) quicker reply to email support (not 3 working days!!!

I purchased a garmin and it gave me wrong directions twice . I brought it back and purchased a new one and it did the same thing .

The maps are terrible the updates are 3 years old in some Connecticut towns. It had me taking a right hand turn onto a street from the interstate. The route planner is terrible actually Beyond terrible. if the vehicle is turned off when you arrive at your stop or powered off then there is no power to the GPS. it will, when turned back on, Route you not to the stop that you are supposed to go to next but the one after that skipping stops. It is by far the biggest waste of money I have spent in a long time

I bought a Garmin Approach G3 to help me judge approach shots to the green.

Somehow I cracked the screen and the device got locked up with no response to screen touches.

I contacted Garmin support via their web site and submitted the problem. So far so good.

Eventually I received an email response suggesting using the screen to unlock the device, this despite me saying the problem was that the screen was not responding. After more email dialogue I was told that the item would need to be repaired/replaced and directing me to their web site to get a RMA number (needed in order to mail in a defective device). Unfortunately the link given in the email took me to the web site where it asked what the problem was - exactly where I had been when the dialogue was initiated.
I started this process in May 2016 and now in August. every time they email me and say i need it repaired/replaced they send the same link which takes me around the usual loop back to where I started. I have emailed pointing out that the instructions just take me in a loop but no response. Have tried phoning but told that there was a 25 minute wait.

I give up. I will never buy another Garmin product and advise everyone to steer clear of them

Very Disappointed in my GARMIN 6008 Chartplotter.

Bought this unit brand new and had it professionally installed. Initially it worked nicely, but after I arrived on the Irish west coast the unit began to freeze and loose satellites. The unit was shipped with outdated or defective software and the GARMIN support staff, in a most inefficient way has conveyed that new software is needed, and this cannot be updated with an SD card, even one purchased by GARMIN. One must obtain a Windows computer, secure a wifi connection, remove the unit, plug in a jump cable, and try to upgrade. This was quite impossible if one is cruising in remote regions. GARMIN support has tried to help, but have led me down many dead ends to try to fix a product that should never been shipped in the first place to a cruising customer.

I paid for an addon to enable my garmin satellite navigation system to be used as a hgv satnav at the beginning of may still not received said addon was offered a proper hgv satnav as compensation in mid June and even this has not appeared so will never buy or recommend garmin products

Garmin does not care about its customers. I called and emailed tech support for help re-installing chart data onto a data card after my data card was stolen. All they do is give excuses and state that their database does not have information on my system any longer and they no longer store information on products past a few years, because it is not worth it for them. That is literally what I was told.

I purchased A dezl 770 because I drive a heavy truck (tandem trailers) this machine is a total fraud. While in Canada the unit had to re-route me Because my usual route was closed, right into down towm Montreal. The disclaimer that appears on the screen is just a ruse the machine has no Idea of road closings or specific truck routes!! This has happened multiple times. Up dates are current purchased a memory card that the unit say I do not have(yes it is specific to the unit)! Bottom line I got taken by Garmin. if you drive a truck stay away from this one.

I have a GPS watch which is supposed to be waterproof to 10m. It went on the fritz in the rain, not even submerged. The watch is only 1 year old. I contacted Garmin by email and they say it will be up to 72 hours response. They use most of the 72 hours before responding. They did not read the issue and offered standard troubleshooting, which I couldn't even do because the screen is not showing any data. After about 4 emails, adding 72 hours each time for their response, they offered to exchange a refurbished watch for $59 + + +. Now, I'm glad they are doing anything, even though this $200 watch only lasted 1 year, but they made it an extremely frustrating process. I expected way more from Garmin. I've owned any used many of their products to run, navigate in my car and in an airplane, and track fitness. This was a terrible customer service experience.