Giant Customer Service Complaints - page 3

I am not shopping at my local Centerville PA Giant store because:
* Savings discounts have changed from what you offered 2 years ago. You require that I purchase what you want me to purchase (in categories) as opposed to a discount on total sales of what I want or need to purchase.
* There is no sign requiring face masks required before entering the store as per Governor's' requirements or just common sense on how to keep others safe. ALL most all other local grocery stores have signs posted.
* There is NO HAND SANITIZER provided at entry to the store. Come on folks...Every store grocery or not, has this!!!!
* Giant cashiers at this location do NOT wipe the belt or the pin pad between customers. Other local grocery stores do this as standard operational procedure. This is just common courtesy to customers given the Covid virus situation that we are in.

I'd like to know if giant will ever change for their home delivery system and allow people with SNAP to use their service as long as we are paying the delivery fees in cash I don't see why you can't let us use our snap cards and keep them on file to choose what card we want to use when we're placing an order and then let us pay cash for the delivery fee since that would not be covered on snap I'm for $15 or less we can have our groceries delivered I know some people get $5 $600 a month and I know I get $112 a month and I got to carry my groceries home with me I got to pull them in a cart and I'm 62 I'm not old fail or bent thank God but I'd like to see this included to let people get their food delivered as long as they're paying the cash delivery fee this is 2020 white corporation has to catch up

I just left our neighborhood Giant on Chain Bridge Road in McLean, VA and it was AWFUL. This has been our neighborhood grocery store for decades. Today I went in to grab flowers for a friend of my son's who recently had surgery. I grabbed a few other items that we needed, and had intentions to shop more. But I didn't feel safe. This is the first experience I have had like this since COVID. And it was at our local Giant. Wanting to escape as quickly as possible, I went to the self checkout line. This place was PACKED. Most people but not everyone had masks on. Many who were wearing masks were wearing them under their nose or chin. There was no suggestion of social distancing or standing apart. People we cutting each other off, bumping into each other. Not even 6 inches apart were being respected. Clearly, management should NOT be allowing unlimited customers to shop at once. When I say PACKED, I mean, imagine your local grocery store the day before a snow storm or hurricane is coming. But WORSE. Aren't we in in the middle of a pandemic?? This was stressful and dangerous for everyone. Several other shoppers were heard expressing the same sentiment, expressing feeling especially horrible for the poor employes forced to work in these conditions. Shameful. Giant, you need to do better. Until we have some reason to believe that you care more about the health and well being of your shoppers than making a few extra bucks, we will be doing our family's shopping elsewhere. So disappointing! Get over your greed.

Today I purchased 2 packs of oxtail from your store on Sinclair in Baltimore. When I opened the packages the smell let me knoe the meat was bad. When I took the meat back the manager refused to come out and talk to me. My money was refundedI felt disrespected by the manager. I shop at this store for my family and my job.

I am concerned why your store on Old Court Road in Baltimore
County only has one door to enter and exit your store.
This is in contradiction to the six foot distancing policy mandated my the state of Maryland. The space in that entrance does not allow for social distancing. Why is this happening? I have noticed that other food markets do not have one way in and the same way out of their stores. This policy has stopped me from shopping at this store location.

I just heard that Giant is having seniors only shopping fro 6-7am. How absurd is it that a 70 or 80 year old should get up at 5am to grocery shop!
You should be ashamed of yourselves. 8-9am is a much more considerate and caring option. I have dipped at Giant for over 50 years. No more.