Haier Customer Service

I had recently purchased a Haier refrigerator model no HED-1812BKS-E.i tried calling all Haier service centre. No one has a one minute to listen the problem. Finally I got the answer from them they are contractor they don't know anything. Then why such a big company giving their numbers to irresponsible people.

service is very poor at workshop. staff is not cooperative over all bad experience

Don't buy HAEIR TV ,they are poor quality and sub standard.
I just bought 60 inch smart HAEIR tv 15 days ago and it's already broken.It's showing multiple lines and it's irreparable.Supposed to have 2 years warranty but they said it's already void and not covered by warranty.Don't let them fool you and don't waste your money buying their products.

Very poor service against any complaint registered the officials don't even bothered about the products but are in favour of getting money by putting parts with no company bills. I have purchased two products till now one is the 65inch LCD and other one is 4 door Haier fridge. I gave the complaint of screen replacement of the Tv which was in the warranty but the company Costomers care people don't even talk and send the person which says the company don't have the screens available. The are very poor service providers . For any more information and if any official is reading should contact me 9814074738

Never buy Haier refrigerator as I made a mistake Buying it and in 2 years it is repaired two times with huge amount of cost Haier support Services charges you by visiting and repairing both charges different other than parts prices Haier has done it Quality very much kindly avoid buying Haier any product

I Made the mistake of buying a haier airconditioner with a 5yr warranty . what a joke warranty only applies if you can connect with the company and get them to fix it. this prodect is only one year old and i have already had it fully replaced once now I cant even get the company to repl to my emails or phone calls. I am about to go to consumer affairs this company needs to be shut down because they
never ever live up to their promises with regard to their products

If u love ur money dnt buys or suppport haier brand tv..im buy 55 inch tv with 2 years warranty but the end im want to claim cause board problem no spar parts..how comes sell the product no spare part?then ask me to pay additional for other spare part.bad experience.

What a pathetic response of Haier customer care.

My Ac is stop cooling. I complained about this matter 13 days ago. still waiting. Calling to customer service twice a day rap saying some one well contact you today. No one is contacting.thay have 24 hours response time. And now it's 13th day. Shame on Haier.

Im calling twice since last week to operater about my tv no picture.the operater promise me they will return call me but never.they said will inform to technition but until now im still waiting. slow service.

I purchased a refrigerator and the LED lights stopped working in less than a year and they won't pay for it... I will not buy another Haier product again. To add fuel to the fire I purchased it from Sears which has gone out of business.

I bought a haier washing machine and I had problems thrice in less than two months. Service is pathetic and the technicians never come on the time they specified and they are always rude. Never buy a Haier washing machine.

my air condition is not working already 2 week. i am calling to Haier service center every day. They came first time after 5th day from my first to repair it. However they did not repair it well so. it is not working well again. Haier service center informe that they would send my home master again 3 days ago but master still could nt reach my home.

I need help figuring out the temperature I put it on one that put it on 7 all freezes I don't know what's going on

I am From pkistan , and t am very disappointed from haier company, very cheeped company,

I am purchased new Ac But almost use 1 month or two month properly , and he was still not working

I bought my autistic son a Haier9" Tablet-HG9041.He has only used it for 2-3 months and now it will not charge by any means.When I try to charge it it just gets burning hot.Not sure what can be done to remedy this.Very disappointed with this item.

BOUGHT over the stove microwave works okay BUT attempting to set clock comma between numbers blinking continuously called support line lady could not find answer how to stop this blinking & was to call me back Well that was 3 days ago. so much for customer service

I purchased a haier bottom freezer counter depth refrigerator from hh gregg. The basket in the freezer has a broken piece but worse the whole side where you close the doors came completely off. Had to glue it but still is crooked. When it comes off you cannot close the doors. Awful experience.

Your company do not help. Just found out my washing machine was not manufactured after2014 that explains why a local plumber wouldn't touch it had never heard of 0800 repairs until 2015. Always had problems with the spin cycle now I know why faulty machine

In June 2016 I bought a refrigerator type HRF-628IW6 (American fridge)
for our house in Spain (Nerja). In October (19th) it began freezing everything in the refrigerator. I called the Haier service center in Spain, which was very difficult because the Haier service section in Spain they do not speak English. They promised me that they would come latest Friday to repair it. They did not come. I have talked to Haier many, many times. At once a service guy came after 14 days, spend 15 minutes and told our caretaker, that the problem was now fixed. It wasn't. We rent out our house for holidays and over the last month I had to pay discount to the people renting for more than 500 Euros. Last Friday at last a repair man came. Checked the refrigerator and told us that the air ventilation in the refrigerator was not working. He did not have the spare part, but would order it and call us Monday. Now it is Friday and we haven't heard from him. I have called Haier again to day and a guy in their service section had the audacity to tell me that Haier do not take care of the warranty issues. He told me, that it is the reseller, who are responsible for that!!! According to European law you cannot sell anything within EU if you do not live up to the warranty regulation, which tells that the manufactor are compliant to warranty.
Also in the refrigerator there is a list of all the Haier service no. We feel absolutely ignored by Haier. 1 month and 1 week without a refrigerator not working.
DO NOT BUY HAIER - Tell everybody.

Do not buy haier washing machines , have a recall machine but after being modified has totally packed up

Have a haier washing machine modified last year. The machine has totally packed up 4 months ago. Total rubbish. You should not sell faulty models like mine and need a replacement if not will put this in the press not to buy your products

Called to get help with my TV because the hdmi ports aren't working. Lady was rude told me I had to pay for repairs didn't offer any advice nothing. wouldn't recommend this brand to anybody

I purchased a portable ac unit 18 months ago. The condenser fan burned out. It was out of warranty and the cost to repair would have exceeded the cost to buy a new one. I am an HVAC engineer and discovered the reason that the fan failed. There is no filter on the condenser coil inlet only a series of louvers that draw in room air. THIS IS A DESIGN FLAW. If this louver had a filter behind it the coil would not plug up. There is a filter on the evaporator coil (the room air coil). In time the condenser coil will fully clog up as it did in my case. My advice is to "only purchase a dual hose portable ac unit" and make sure there is a filter on the inlet hose connection. If not add one yourself.

Several years ago, I bought a 10,000 BTU air conditioner (HWVR10XC6). The fan worked, but the compressor would not turn on. I called Haier and was told that the unit needed to be on a dedicated ciruit. I had an electrician come out and install a dedicated circuit, but the compressor would not work. When I called Haier, the girl with whom I spoke immediately told me "the compressor is bad."

However, even though it was within the first year, they would not honor the warranty. I sent Haier all of the bills from the electrician, but they still would not honor the warranty. They also would not honor the five year warranty for "sealed parts."

I had to purchase another air conditioner. Unfortunately, the only ones available were Haier. This time, the model number was ESA410J-L. The unit worked fine for a few years, and then the fan motor failed. The five year warranty will expire soon, but Haier will not replace the parts.

This company is horrible, and so are their products.

I have not seen Haier products in the stores for the past two years. I guess the stores are sick and tired of dealing with angry customers, and the high rate of returns.

Haier has purchased GE. As a result, GE products are now poorly made and they are not standing behind their warranties, either.

You may sell more products than any other company, but what good are your sales records, if you neither build quality products or you don't stand behind your warranties?

Never again.

I called today around 13:00 to book an engineer to come out to look at our washing machine which is leaking and was very appreciative of the customer service I received from Vicky. She was clear, efficient and friendly. Nothing was too much trouble for her and she got me booked in with no hassle. It has been a while since I have received such great service - so thank you Vicky

Last week i have comment about my tv no spare part to repair (still under warranty),today they send me a new tv...thanks haier with a good service..

I for one am now a true Haier customer!!!!! Their willingness to make their customer satisfied went beyond what I expected. I haven't had service like this from some of the other big name brand retailers, so for me whatever has Haier on it and i'm in need will be purchased. Great Customer service......

Haier customer service is best. i have experienced two times in lahore. it is best and within 24 hours they come to check ur products and i lkie their product.
wish u all the best haier

I bought haier TV from Om electronic,Singrauli(MP)after some days red patch on my TV screen i made this complain to TV shop after regular follow up reapair man came to my house and insure me i will come between 3 to 5 days and sought your problem and today i have got message from Haier your problem is resolved and reference no is 122090016 is it good satisfactory servise provide by HAIER?

Arif
7566664258

If you were to call the parts hotline they will redirect you to the appropriate customer service department. They were friendly and answered the phone quickly.

I, however, don't speak very highly of their air conditioners.

I needed a replacement cord for my air conditioner because y dog destroyed it. I managed to find the number for Haier parts and services, and it is as follows: (800)313-8495. I ordered the new part within a matter of minutes.

As an ex Haier employee, I can tell you Haier cares nothing about customer service or products. All Haier cares about is printing money. They change their product line more than a hooker changes her underwear. Parent company in China has no clue how to make relationship with retailers/resellers. Most Haier employees hate there job and don't give a damm. Most managers do the blame game to China and all of a sudden, good employees are fired just to send a message. Most Haier products do not work past 1 year (right when warrantee ends)