Posted by Steaming Mad in San Antonio
Called John Hancock to try to get information on what I needed to do to roll over an401k into an IRA was given bad attitude by the customer service person from moment one, Then when he just does NOT understand the simple question I was asking "How do I roll over the account and what is entailed?" because once I brought up my husbands 401k he started talkking OVER me to tell ME what I meant and he was getting it wrong so finally I got so frustrated I said "fine I will take my business elsewhere" The next thing I heard was "JESUS" and the phone clicked in my ear. So I call back only to get the SAME person (yes they were American) who just starts right back up with me and MY attitude was fixing to explode, so I calmly ask to be passed to another person who might actually be able to help me, and SAM picks up and starts in right where the other guy left off (I could hear the other guy telling him his version of my issue and they were laughing at me in the background Sam kept putting his hand over the phone and they would start laughing and he then came back and gave me the information finally, but made me so mad I decided to really go with another company. I not only felt angry but very upset that your employees could not at least be profiessional and not laugh at me and take the lords name in vain really upsetting,just because I am not already aware of how a rollover works. tHEN Sam tells me to hold and HANGS UP AGAIN on me!!!!! Not only did he try to make me feel stupid, but he acted like I was bothering him to even help me in the first place. Thank Sam and his coworker for losing a customer ( the John Hancock 401k will now be rolled over to another company.)
Edward Salinas