Kenwood Customer Service Complaints - page 3

I bought a product in NZ. However, when I tried to register it online for warranty purposes, I was unable to as one of the mandatory fields was to select and Australian state. Being in NZ, I simply couldn't do this so was unable to complete the registration. I then contacted customer services via their online form, but have heard absolutely nothing back. The option to phone Kenwood is also not available to NZ residents as the only number listed ANYWHERE on their website or documentation is a 1-800 number, which will not work from NZ. I really wonder why this company sells to NZ at all. They clearly don't value our business.

I have bought a Titanium Major Kenwood mixer in August and was promised a Kenwood cookbook which I ordered via the web for free but never received. This is already 10 weeks ago. I used the link about 5 times already to complaint about my book with no luck

Dear Team, pls. note I purchased Kenwood Lotus AC through Bank Alfalah scheme one month back from Kenwood Gujranwala outlet at 216-E, St. Town. Gujranwala Pakistan.
This was my first experience to buy any Kenwood product and I was really very touchy about it. Anyways, the AC cooling was not up to the standard, first I thought that may be this was the final cooling of Kenwood, but each day I found cooling down and down then previous day, upon calling at UAN help line number ((+92 21) 111-764-111) the company’s representative visit and check the AC and found the leakage of gas from the unit and guide me to reinstall the outer and indoor unit and all related pipes etc. and drop it at Kenwood office from where I purchased it (Kenwood Gujranwala outlet. 216-E, St. Town. Gujranwala. Pakistan). I obeyed the same last day and there company’s representative guide me that faulty parts should be replaced or repaired within couple of days.

Team, I just want to know about my offense to purchase Kenwood product, that;

First, I ordered “Epic”, instead of “Lotus”, but Kenwood company gave me “Lotus” as they said that “Epic” is out of order and will be available in next season???
Second, banks informed me about free door step drop facility will be provided by Kenwood, but I have come to know by Kenwood to pick the unit myself from Gujranwala office (Kenwood Gujranwala outlet. 216-E, St. Town. Gujranwala. Pakistan) and I did it via hired a loader on Rs. 1000.
Third, now its faulty, I again hired a loader on Rs. 1000 to drop it again at Kenwood outlet at Gujranwala (Kenwood Gujranwala outlet. 216-E, St. Town. Gujranwala. Pakistan).
Fourth, I paid Rs. 2500 as installation charges and now Rs. 1500 to reinstall and again I have to pay Rs. 2500 to install it again???
Fifth, again I have to pay Rs. 1000 of transportation charges from Kenwood outlet to home.

Team, your cooperation and support is required on below mentioned points pls.

First, pls. replace the unit with “Epic” as I ordered “Epic” and Kenwood provided me faulty “Lotus” unit!!!
Second, free door step facility is required as at first time I didn’t entertained with this.
Third, free installation is required by company’s officials as I already paid installation charges???
Fourth, all additional unnecessary cost of Rs. 7500 have to return by Kenwood.


Thanks and Regards,

Samee ul-Haq
6/ CB, Bilal St., Sharif Farm,
Rahwali Cantt. Gujranwala.
+92 55-3864389/ +92 333-8100031