Posted by Anonymous
I am a cashier at K-mart. I feel like I do my job really well. I'm always trying to please the customer, and check them out as quickly as I can. Customers get upset about asking for Rewards Cards and all of the questions the cashier asks. CORPORATE puts questions on the pinpad...not us. I know it is super frustrating and annoying...some people end up swiping their card three or four times because of the survey and then the e-mail question. Believe me, the cashiers don't want those questions on there either! It is hard to deal with a line of 10 people when every single one has to answer 20 questions. K-Mart could be a successful business if they weren't driving their customers (and employees) away like this. One thing customers do not understand though is that we are PRESSURED by our managers to get those dang rewards cards. We hate it as much as the customer does. But when our jobs are being threatened by our rewards card/smart plan numbers...what do you want us to do?
--A disgruntled employee