Mazda Customer Service

Bad business having trouble with the air conditioner we were down there all morning on July 28,2023 the guy claimed he fixed the air he totally lied not fixed still blowing hot air it's to hot to be without air we live in walnut Grove Mississippi had to go all the way down there for nothing. Our air still not working. The truck is still under warranty. I've been trying to contact the cooperate office to report this matter. I feel as if the guy that was working on it got angry because we checked to see how long it was going to take because my daughter had to go to work. That's bad business . My name is Evelyn Milsap also they want even answer the phone there poor business

While we love our CX-5 we are disappointed with the service we received.
Upon arrival we told the service advisor that one of the infotainment buttons was stuck. He immediately stated that this was not a part that failed and we must have spilled something in it. I asked if we could get it checked and he blatantly stated Mazda would not approve the repairs.
I then spoke to the service manager who agreed to have it checked but I would have to leave the car and it could take a week because of how backed up they were. I further explained that I did not have an appointment because the issue just occurred and the warranty was about to expire. Knowing this there was no offer to bring it back in after the warranty expired to get the repair completed..
After hearing nothing for 5 days I emailed the service manager and COO to ask if the car could be ready within the next two days as I was already out $500 for a car rental.
While I didn't receive a response directly the service advisor did call to say that the car was ready the same day and the part was defective.
Accusing a customer of damage without any proof is an unethical business practice, especially when the part was indeed the problem, there was no apology for the accusatory statements made by the dealer.
I find it hard to believe that I would ever buy another Mazda.

I made an appointment for service and drove 89 miles to be told my last service under my maintenance agreement was the prior one performed at the Burlingame Mazda. At that time I was not told that was my last service under my maintenance contract.

I also had someone to pick me up from your dealership in Dublin which I had to cancel, but by then they were almost there.
This was a complete waste of time and money.
When I called for my appointment the receptionist should have been able to see my maintenance agreement to inform me that my last service was already performed, but apparently they have no access to this. I have had nothing but trouble with the services performed on my vehicle in the 4 years I've owned it. When the console sunk-in. There was a clip that slipped, there were no parts ordered or replaced, but I was still charged a $189. Each concern that I had mentioned to the rep. in Dublin, I was told each one would have been a diagnostic and would have cost me money. What is the point of your maintenance contract. Why I drove so far for service. The Mazda dealer in Santa Rosa closed, so could not have my car serviced in the town I live in, where I bought the car.

I brought the car in each time the dashboard told me to. As s result I was servicing it too often, due to your faulty reminder message.
So I am told now my maintenance contract expires on 12/22/22 but all the service calls are used up. I have not reached 60,000 miles yet.
You can be sure I will never buy another Mazda, and I will never refer anyone to Mazda again. Very poor customer service. Very poor company policies.

Mazda customer service gets a 0/10. They actually deserve less than 0. They are rude, disrespectful, and are absolutely NOT helpful in anyway...and that ALMOST resulted in serious injuries or death of my family! I called to have recalls taken care of, and was connected with a dealership to do so. It took over a month for them to get the parts. Then, when trying to schedule the appointment, we were told they could no longer do the repairs due to a buyout. I called the recall number back, and I was only met with complete ignorance. The person who answered decided she couldn't help me after I explained everything. She transferred my call. The next rep answered the phone "hello". That's it. I had to ask if she was with Mazda. She still didn't identify herself. I explained the situation again. She then tells me she can't help me either because she's in accounting. Why did you let me keep talking? I asked why my call was transferred to her then. She was ignorant with me and told me all calls go through her. She then told me she was forwarding my call to the service department. What she didn't tell me was that the service department she was forwarding me to was from the dealership that I already explained could NOT do the repairs. I didn't even figure it out until after I got off with that gentleman because he only answered the phone "service". Right. So I got zero help AGAIN. The recall team called me like a week later to inform me that the recalled parts still need replaced. DUH. I explained the situation to her, only for her to tell me she would pass that info along. I ASSUMED someone would be calling me back. That didn't happen, and then one of the 2 recalled parts failed while the vehicle was being operated. The lower control arm separated from the ball joint, which also busted the axle. Had it happened anywhere other than our driveway, it would have been bad, especially when the second recall was for the airbag!. (And, no, we couldn't just park the vehicle to avoid this as it wasn't a choice.) It then took me 2 months to get someone to help me get this situation taken care of. In that time, we were majorly inconvenienced. The lady with the recall team was amazing. She also explained to me that Mazda's customer service treats her badly, too, and has argued with her. She was a dear and called them for me to explain things. She then had to connect me with the Mazda rep. Guess what? She was rude and cold. She told me she would schedule the appointment with the dealership and the tow company and then call me back to Ok everything. You know when she did that? At 7:30 am, 30 minutes prior to the tow company picking up the car. We were also refused a loaner vehicle, and were inconvenienced more. Now, the dealership fixes the recalls and damage from the failure. They go on to tell us other issues with the vehicle. One being a massive oil leak, another being the sun roof won't close (duh), and another being the tires are wore (caused by the recalled part). When we tried to ask about getting these things fixed, though, we were talked over and ignored and told to buy a different vehicle. I'm sorry, what? I then call Mazda Corporate back to have them approve the two tires under the recall because we have replaced those same tires 2 other times in the last 6 months. They told me to contact the tire manufacturer. No. It's not their fault that there was a recall on a part that caused the tire wear. They told me they would not replace the tires. Excuse me. All of this entire situation is Mazda's fault, and you should be CATERING to me! You should be sued for everything.

Forest City Mazda's service department is extremely poor; they lack respectful customer service. After they sold the car, they didn't seem to care about customer satisfaction. They did not return calls on several occasions despite leaving messages requesting a call back for a service appointment. I would rather drive further from home and receive appropriate customer care. I definitely do not recommend this dealership.

I had a very bad experience with an employee (Andrea moniz) from Mazda Hamilton. I had 3 years of issues with my vehicle finally I got upset because Mazda always "takes" my cx5 for multiple days for service leaving me without a vehicle. Andrea said she would help me this time and get my broken windshield replaced because it bud been months. She actually gave me a loaner car which I appreciated. Then 5 days later she calls to say I need new tires and brakes and rotors for 4000k dollars. I said "the vehicle only has 55k km on it. But I will look into it on my own" she mentioned it would be u see warranty but for brakes I wasn't concerned. She then told me I had to return the loaner car immediately. So I took it back and while I was paying I mentioned that it is very expensive and weird that all tires and brakes need to be done at 55k and SHE STARTED YELLING at me! She told me she is fine with me and to pay and leave! I was shocked. I said why are u so rude to me? She said because if u don't want the service then pay and leave I don't want to hear about it.
I then called Mazda Canada to complain and they told me that she is a god employee so maybe I was rude! I said check the cameras. I have nothing to hide. Check the phone records. I was nothing but polite.
Basically Mazda Canada took her side. No disciplinary action. Nothing! And they told me to go to a farther dealership that is owned by the same guy. So basically he gets his money Andrea gets off with being rude and me the customer that spent 50k on a vehicle is pushed aside.
For this reason I will NEVER buy a Mazda again. What's worse is when I called to complain that the same guy owns that further Mazda dealership. They said they would call back with a solution and I never heard from them.
If you don't care about your customer why should I spend my hard earned money on you?
Thanks for nothing but trouble and disrespect.

I unfortunately had an accident September 6, 2021 in my 2019 Mazda CX9 Touring. It was the driver door and front fender that needed replacement. My mid January, 2022 the parts were STILL not in to fix it. Mazda would not even respond to calls from Caliber Collision for an estimated deliver date. Weeks and weeks of waiting. Wrote to Jeff Guyton CEO of Mazda North America and no response in 3 weeks. I asked for partial reimbursement of rental expense. Called Mazda experience in mid February asking for assistance. Customer Experience told me someone would be in touch within 3 days.......a week later I called and said no one contacted me. LOUSY customer service...it starts at the top with CEO not responding to anything. First and last Mazda

Mazda customer service is horrible. I purchased a new 2021 CX-30 turbo at the end of February 2021 and got sideswiped in late June. The dealer has been unable to get the new parts, so they kept on pushing back the date for taking my car in for repairs. They finally acted like they got the parts, so they took my vehicle in and started tearing it down a month ago. Then they said the parts were defective and it will at least be December before they receive them. Well, now my 30 days are up on the rental car through insurance, and the collision center said they don't have any more loaners available. So I have no transportation. Mazda and the dealer (Noller Mazda of Topeka) act like it's not their fault (but it is), and the insurance company (USAA - scammers) say it's not their problem too. I hope their is some kind of class action lawsuit against Mazda pertaining to this issue.

I have a problem with the service I received and the Mazda card itself. I got my car in 2016 and immediately first winter my navigation system would reboot every 5 seconds. Went to go get it fixed, they "fixed it" and yet it kept happening every winter. Trying to get it fixed now in 2021 where it is still happening and they are telling me I have to pay for run diagnostics. When I'm exact, anyone can google and see this is a common problem, not a problem with just my car. They are irresponsible, rude, and do not take responsibility.

Honestly, from all my friends with Mazda's, I have never heard 1 good thing.

Never go to Mazda east Brunswick New Jersey. Don't my a Mazda. Save yourself the headache. Can't wait to get rid of my car.

After warranty Care by Mazda is a complete joke. Items that were service bulletins and should be identified or just written off. I've had a bunch of repairs needed after warranty and even with the defects in this build the company refuses to acknowledge any of them and work with me. They don't care that a customer buys one brand mostly their whole life and they're losing me and all referrals I will ever give. Once you've bought your car they're done with any sort of customer service. I've had a broken back shock for no reason a leaking chain gasket that isn't in serviceable cuz it's not supposed to be a problem rust popping up all over the place rattling speakers that are defective but they won't repair and the doors are always filling up with water because of the poor design. I have to mention this is a CX-5.

Hello,

I have owned my Mazda CX-5 for a few years now and take my vehicle for service Often to keep up with functions of the vehicle. There has been no reports of any issues or recalls for my vehicle according the service advisors when I bring my car to Mazda service center.

I recently had an accident (front collision) that endured massive damage making the car undriveable. I am lucky to be alive with a few medical concerns that stem from the accident however the air bags never deployed during the accident. This is definitely a major concern for my safety and needs to be addressed.

My life is precious and no one should have to go through something like this.

I called the number given to me by Mazda, only to be sent to coorperate, as they couldn't help me. I got on the phone with a man named Sharbil, who told me I must drive my vehicle on the highway, in winter, with dangerous potentially lethal airbags, to the nearest Mazda Dealership (four towns away), which is currently in a Covid hotspot. I was told that was the my only option. Risk my life because of their faulty product, or, don't get it fixed, and risk my life every time I get in the vehicle.

Mazda Maple Shade is the WORST! Not accommodating at all, and basically tell you to go elsewhere. I will never buy a Mazda again as long as customer service people stay same.

My experience with Mazda has been terrible, they're EXTREMELY RACIST, they're very quick to take your money, but if you need anything, you're sh*t out of luck. They don't take care of their customers, and if you need ANY SORT OF ASSISTANCE..... you better go and look else where. I would call the dealership and get bounced around from extension to extension, until the head idiot in charge would tell me that they can't help me (this is after I got a letter in the mail for a SPECIAL EVENT VEHICLE EXCHANGE for my vehicle specifically).

If you want a Mazda, get a used one off craigslist or something because if you go to a dealership, they'll smile in your face and gouge you every chance they get.

PS, they ask you to rate the friendliness: IF YOU'RE WHITE YOU'RE GOOD. THE DARKER YOU ARE..... WELL YOU KNOW HOW THAT GOES

I purchased a new 2019 CX3 last October of 2019 from Hiley Mazda in Hurst Texas. That was the biggest mistake of my life. #1. The day I went to pick it up and do the paper work,my parents came along. We went into the financial managers office,his name is Andy Q Pham. He was going through the paper work and had asked if I wanted the extended warranty,I turned to my father and he said don't get it. I told Andy I didn't want it,he said ok. Finished up the contract,gave me my copy and we were done. Picked up my car. Not impressed at all yes I like the car,but they didn't detail in inside at all,it looked like a dealers car,that was being used. Fine I go home. Go over my contract and guess what? Andy added the $2,800 for the extended warranty against my will. I called him immediately and I was not happy,and I am sure he could tell by my voice. I told him I want that removed immediately. I asked him why did you add it after I said no. He said,ma'am you should have read the contract before you left,and I told him I trusted you after I said no. My parents are my witnesses. They did remove the extended warranty. #2. I was not shown about how,anything worked in my car,only Bluetooth. Is this real customer service? We took it for a ride me and Nicki,the salesperson,who sold me the car. Come back,not knowing I had run over a nail at the time,I just drove it home. Next day a blue light comes on,I researched in the Manuel that it had to do with the tires. Took back up there second day and sure enough a tire had a nail. So frustrating,I went ahead and got it fixed there at a cost of $197.41 dollars. Did they offer to at least reimburse any of it? No,because the customer is not first,the money is. I was told by the service manager he could see what he could do and told me to come back and talk to the manager,which I did that same week. Got there,asked for a manager,they said he would be with me in 30 mins. I waited,waited. No one ever came to talk to me. I just left,I knew they were pulling my leg. #3 Mazda had sent me an email about the service I received there at that dealership. It wasn't a pretty response. I told it from my heart. The things they put me through with out a care in the world. Well,received a call from the manager about the survey results,he said I cost them their bonus with what I had said. Like I care. Once again it's about them and not the customer. They sent another survey for me to fill out and I didn't, they don't deserve anything. #4 yesterday 07-14-2020 I took my car in to get serviced,along with that they went ahead and gave me an oil change,I was surprised. Left dealership,got home parked my car in the garage. Today,I opened my garage to pull my car out a little enough to lift the hatchback,to place things in there. I looked down and there was a big puddle of oil,lots of oil. It ran from the bottom seam of garage door from one side to another,it dripped all over my windows,car. Call the dealership again,the service guy said bring it in. Mind you I don't live in Hurst,I live in Irving. It's a trip having to go back and forth for all these things that are happening out of my control. They finished the job and he said they forgot to tighten a screw so the oil leaked out. Omg. I didn't say a word,he gave me a card with a free oil change for next time,how nice..NOT! Wow this car has not given me happiness at all. I love it but something has to give. I am so scared of what will happen next. I will never ever buy from Hiley again. I was warned about this dealership and now I believe it. I will put up my reviews on different websites.

Good afternoon,

My name is Carmen Jackson,I want to tell you about my experience with Mazda, I knew I wanted a new car, so I went to our Mazda dealer ship, that's when I was very nicely welcomed by a young men names Mr. Shawn Robinson,I explained to him that I'm very, very nervous about the hole thing, he Was very nice and had very good knowledge about the car I was interested with, I really appreciate he took his time with me, even though I probably ask him the same question 100 times ?, after I went home and thought about the hole situation, I deceited to go back and get my dream car,
I really want Mazda to know, because of Mr.Robinson I got this new car, his knowledge and patience helped me deceiting to buy this new cx 9 2020,
I will tell my family and friends about the outstanding customer service I experienced
I hope this goes to the Top and Mazda recognize how much I appreciate Mr.Robinson

This is the dealer ship I went

Mazda Hennessy
Mr. Shawn Robinson
7261 Jonesboro Road
Morrow,GA 30260

[email protected]

I took 2015 Mazda 6 Touring into Howard Mazda in Sarasota to have them look at the radiator and they called me back to say that the lines were bad and that it would be $680 to repair, plus they noticed that I needed new brake pads and that would be another $360. I told them that I would need to get a second opinion and they said if I chose not to get the work done, they would charge me $149 for the estimate! I am outraged. The only reason that I took it there is because I have an extended warranty. Never again.

After contacting customer service Australia every day for the last 2 weeks about a stuffed transmission , never once did they call us back like they said they where going to . Every time 40 min wait to get them , and to be told lies , we'll be contacting you , next supervisor will contact you , then tech team will contact you , not once did they return our calls . Even the workshop where we have the car said it's not that many kms for the transmission to be stuffed , contact Mazda to see if they'll help , Mazda's a joke will never own another one

After reading the account of Steve & his issues with Mazda, I will now buy a Subaru as I have always found them to be customer focused. This Steve fellow now has an inoperative feature & Mazda doesn't seem to care. An SD card is a cheap & easy fix. ?

Mazda Australia declined to renew my Navigation SD card despite the car still being under a new car warranty.

Mazda has a recommended process whereby you download and app onto your PC called Mazda Toolbox. It asks you to insert your SD card into your computer and the log on process is supposed to begin.

In my case Windows could not read the SD card and told me to format the card. I declined to do this as it would wipe the data on the SD card. I put the card back in the car and the navigation system failed to work.

I made a claim under the new car warranty at Mazda Wyong. Mazda had the card for a week. They came back to me to disallow the claim on the grounds that the card's failure was due to "external factors". Upon asking Mazda what these were, they said it was my PC that corrupted the card. My PC was only 2 weeks old at the time. It reads and edits other SD cards perfectly. Only the Mazda SD card cannot be read.

When I pressed Mazda for proof of their counter claim, I was most surprised when Mazda did not, would not, could not, provide proof that my PC corrupted the card and Mazda still declined to honour my claim. Mazda refused to accept the possibility that the card failed under its own accord. It being man made, cannot last forever. Mazda failed to accept the possibility that the card could fail when taken from the car. But Mazda won't offer proof of their claim.

The dealer did offer me a new SD card with map software on it at the eye watering sum of $1,123.44. This is price gouging in the extreme. This represents at least 6 - 8 times the price of equivalent off the shelf packages.

Mazda has not offered any compromise.

That Mazda a large and respected car manufacturer can do this and get away with it is most disturbing. It is totally immoral to take advantage of Mazda customers like this. It is most disheartening, especially under current circumstances, where the joy of buying a new car has evapourated instantly, Mazda, apparently, want to take advantage of my situation, which is not of my making.

Mazda is a joke of a company. Their finance company tells you one thing and the dealers do whatever they please. Just to return a lease you have to take a day off from work, no Saturdays. Car must be returned to the same dealer you bought it because no other dealer will take it although the finance company says to go to any dealer. Paid for extra miles that I did not use so I ask for a refund and was denied.
Mazda of North Miami doesn't care about their customers. Never again.

I am writing to express my complete dissatisfaction with the 2012 Mazda six I purchased as a new car . After one year, the car required a state inspection. The car failed that inspection because the bolt used in the exhaust system were defective and fill out. Yet Maxda did not notify me of that.I had leased the car and then bought the lease. As soon as I bought the lease, I was advised of the airbag recall despite the fact Mazda knew about the recall prior to my purchasing lease, that information was not conveyed to me. Then there was a recall for the door locks. Then the sub frame Rotted which ended up being another recall issue now with 70,000 miles on my car ,a car that is well-maintained and driven locally, I need a new transmission. The transmission has inexplicably failed. It appears that Mazda utilized subpar parts in every aspect of this car. I am completely disgusted and disheartened by the product and the misrepresentations of Mazda Be advised that I am seeking legal counsel with regard to any available remedies I may have to address Mazdas Deceptive acts and practices.

Mazda Customer Experience does not care about it's customers. Why have a customer experience phone number if they are not interested in you. I spoke with Anthony yesterday. My 2019 CX5 has been in the shop since Dec 17, 2019. It has only 4500 miles on it. I have lost confidence in this vehicle and request a replacement. I like this vehicle, but feel that too many things are wrong with it for me to take it back and feel comfortable. It is still being worked on!!!! However, my service manger at Schomp Mazda is the best. He is doing everything he can to help me.

Anthony who is a rep in Mazda USA customer experience told me to research the laws in my state (CO) and/or file a complaint against Mazda with the BBB. What kind of response is that???? I asked to speak to a manager and after 30 minutes, Anthony comes back on to say she is not available, but that she agrees with him 100%!!! What????
The entire call took 45 minutes with no resolution. The case number is 1-2484905812 with Mazda Customer Experience.

I am pursuing my request for a replacement vehicle.

Terribe dealership Yorkdale Dufferin location in Toronto, Canada. The sales rep accused me of attempting to swindle him out of winter mats despite it being listed on the bill of sale. He accused me of writing it in after the fact. The problem was that I had a carbon copy and when he pulled out the original bill of sale, winter mats were listed and his initials were next to it in hiw writing! The registration on the vehicle I bought was not even transferred over to me by the dealership for over 5 months post date of sale!!! After driving the car off the lot, there was another owner's registration found in the car despite the sales rep swearing on his mother he went through the car before I arrived. This was clearly a breach of someone's privacy. There was also no key to unlock the tires in order to be able to change a flat! The sales rep also was unkept and looked as though he hadnt showered in weeks! The dealership was horrible from my perspective, and I will never be going back to Mazda... Period. This is after being a Mazda customer for years!

Mazda is not interested in the customer at all. After voicing my case, Mazda refused to compensate me for an issue created by them. Upon hearing that, I stated that I would never purchase another Mazda product again and would recommend to EVERONE I know NOT to use Mazda in the future. Mazda was OK with that. Should have bought a FORD again, I've been buying them religiously since 1986. Bad move Mazda. Goodbye for ever!

We love Mazda CX 5. This is our 3rd Mazda.....they continue to get better....

Very friendly

I recently bought a Mazda 6 from the Southampton showroom, on Bursledon road and the service I received was nothing short of exceptional!
My thanks to all staff but especially Jamie Cook, who was my main point of contact.
By the way - the car us a dream!
In life we have choices and make decisions. I love it when I get them right!

I have driven several cars f different brands and my wife drives the Mazda 2. I drive it sometimes and I take it for her to service. I have always received positive treatment and I am always made to feel like the only customer in the world. MJostly I service her car at Ford Fury Sandton South Africa and they are a excellent bunch. I would also like to give a shout out to the Ford dealership in New Road Midrand and the Imperial Mazda in Germiston. Thanks guys keep it up.

I received excellent customer service today at Mazda of Panama City, Florida. I drove a Passat and a Jetta previously (last 12 years) and the customer service at Mazda is 100% superior to the service i received at Volkswagen. I want to express my my appreciation of being made comfortable while I waited, the expertise, and the timely service. The staff you have working there definitely has my vote. Monika Perez, proud owner of the much better car when compared to the Passat and the Jetta!



Monika Perez

MAZDA is a very good car (van mpv 1993) my family car.If I were able(moneywise) to buy one that will be my only choice. Thank you for making a good product. Keep the good wotk.

Posted by Dissappointed

on 7/27/15 at 8:13AM

~~~UPdate~~

Just received a call from the local Mazda Dealorship. They phoned to tell me they have changed their mind and have made the decision to replace my dash.

It was fun to tell them that it wasn't my dash anymore, it was theirs...I traded my car in yesterday for a shiny new Mazda 3 sans melting dash board.

My faith is restored in Mazda. Kudos to you local Georgetown Dealorship, Kudos to you.


p.s. The sales team was awesome and the process was smooth and quick, no haggle, no hassle, no heartache. James Gillespie and Charles Turner were both friendly, professional and fast. They answered every question I had and provided me with a beautiful new car with every option I asked for. They went above and beyond to make sure I was a Very Satisfied Customer, and I will be referring everyone I come across to them.

i have Mazda 3 only one comment where the care is excellent but there is no Cover for the engine like Mazda6 and CX9 i don't know why
also the agent here in Saudia Arabia its not improving his service although selling a lot of cars and this make for us problem when we are doing the routine maintenance we take so fare date and we have to leave our care for service at least 2 days
so i think agent have to improve his service
also i have another problem with the agent where after i purchase my car and before i receive it he down the price 10% so i lost 10% of my car before even i drive it and they didn't announce me that they going to do that before i purchase my care

We have a 2001 Mazda MPV Van with 270,000 miles on it. It has been an extraordinary vehicle to own! The van runs just as well today as it did the day we bought it. Admittedly we maintained the vehicle well, but it is a well built, reliable vehicle. Only problems we have had over the 14 years we have owned it is that both back door handles broke off in subzero weather. Ignition security system locked us out and needed replacing, we disabled. Other than that, CUDOs Mazda for making a vehicle which we have depended on and which we anticipate depending on for many miles to come!

It has taken me a long time to write this. But I still feel very strongly about it because I could have had a heart attack. And it still effects me just as strongly and freshly today as it did the day I had the experience. I was shaken up. late last spring, I walked into the Wilkins hyundai mazda dealer in Elmhurst, Illinois. The sales consultant Emmanouil (Manny) Tzoumas picked me up from the airport as a courtesy ride to the dealership to test drive a Mazda 5. I am a full time employee working for the airlines and I was expecting to be away for a full 10 days. So I was not going to be making any concrete decisions to buy that day. This particular mazda dealership had the stick shift I wanted in the Mazda 5. They ran my credit and I told them I would like to think about it for a day or two and call back with a security deposit. This way I can arrange plans to drive it back home to Michigan. I had already test drove a few cars by G.M. , Ford, Kia, Nissan and Chrysler with no hassle. The car dealer along with the manager he kept on consulting with in the back did not take no for an answer kindly at all even though I wanted to think about it. I was going through major life changes and all the car salesman said was that I looked stressed, which was very inappropriate. I still needed to get a car because my Honda CRV broke down completely. Manny came back and said that his manager said that since I wasn't going to buy a car that day, then I would have to find a cab ride back to the airport. I just about had a heart attack. I had about a hour to get to work and the manager stated to Manny which in turn relied the message back to me that all the porters were busy and I have to get a cab ride back. I could tell that Manny started to genuinely feel bad as this manager was calling all the shots. As manny scrambled on his smart phone for a cab company to call, It wasn't until I walked over towards the counter and asked for an available porter to please drive me to Manny and I told him I was going to be cutting it close to get to work. Even the customers were becoming aware of the situation and were observing me asking for a courtesy ride back and I even saw one customer shake their head in disbelief. The manager was clearly in a bad mood. He showed the utmost un-professionalism and couldn't even look at me but managed to find a porter that wasn't "busy in the back". When I got in the courtesy van, I asked the porter if this was normal behavior for this manager and he said yes. I was very upset as I feel that they ran my credit and I hadn't let anyone run my credit at that point. This was a huge deal to me. As I am obsessed with my credit score lately.

I waited to go to the Ralph Thayer Mazda dealership in Livonia, MI. I was skid-dish. And very afraid to go into any car establishment at that point I encountered the sales team there which gave no hassle at all whatsoever. The atmosphere was considerably different. I had not mentioned my incident in Illinois as I was completely traumatized. Pam, which was the car salesman that showed me cars that day and let me test drive the Mazda 5 grand touring Mazda 5 sport and 2 Mazda 3's. I told Pam that I wanted to think about my purchase and she gave me no hassle. She was so respectful. I came back and put my $2500 dollars down I saved and got a fully loaded Mazda 3 sedan and I was completely happy with it. It wasn't until I had placed my deposit and the buying process was well under way that I told Pam what had happened. Pam and the sales team at Ralph Thayer Mazda in Livonia , MI were complete polar opposites from what I had experienced in Elmhurst Illinois. They had ordered and secured my car from a different state and she kept in touch with me everyday with the process. Her communication was very professional. It's no wonder she has so many thank you letters on her desk. The whole team was so unbelievably nice, courteous and respectful. In short, I am very in love with this product. I am glad my experience at the previous Mazda dealer did not deter me from test driving further Mazda cars as I believe in the product. It took me a while to muster up the courage to write this. But the proper people and channels need to be made aware that this type of behavior is happening at a Mazda dealership as Mazda is very reputable and has come very highly recommended to me by others. Ralph thayer mazda in Livonia Mi has given me immpeccable service with my oil changes and I have had my mazda 3 going on 7 months now! I'm glad I chose this dealership and their team!
Thanks. Sarah

Just leased my brand new 2015 Mazda 6 from South Motors Mazda in South Florida. Thanks to my sales agent Jorge Ovalles, my buying experience was excellent. Such a nice guy, not pushy, and incredibly knowledgeable on the product he's selling! I almost bought a Kia Optima next door from another great agent but not only was I sold instantly on the quality and luxury of the 6 vs the optima, but the thorough explanation of the vehicles features and great deal Jorge got me is what sealed the deal! I live 50 miles from this dealer and only went there because I was visiting family but I can guarantee I will return to get my next vehicle from Jorge at South Motors Mazda! Kudos to Mazda on the great team, knowledge and service training, and of course on the product. I feel like I'm driving the most luxurious car on the market! Thanks again to Jorge Ovalles and South Motors Mazda of South Florida! You guys are the best!

Our 2 year old BT50 suffered a major mechanical issue in Charlton Victoria on our return to Melbourne, towing a caravan.
A phone call the RACV also to Mazda Australia and the BT50 was loaded onto a tilt tow truck, the caravan on behind the truck and we were delivered to the RACV depo.
We were duly contacted by Mazda Australia and told the caraven would be taken to the caravan park in the town, Charlton and in the morning, we would go with the tow truck, caravan towed behind and be taken to Bendigo, the closest Mazda Dealer for repair.
When we arrived, we were given another BT50 to tow the caravan to a caravan park and on returning said loan BT50, we were given a Mazda 6 vehicle to use for the time we were in Bendigo, waiting our BT50 repair.
The service manager was in touch daily re the work being done on our vehicle and we were even granted our request to view damage to the vehicle's gear box and clutch.
Mazda also contacted us daily re our satisfaction re Mazda Bendigo and information we were receiving and our satisfaction re the process.
Except for paying for our caravan park stay, there were NO costs to us for this whole "expensive" process.
Mazda Australia even paid the RACV charges for their Road Side Assist (for which we are members) also transporting fees for the taking us and our caravan to Bendigo.
We are totally satisfied with the whole experience with the Bendigo Mazda Dealer, Mazda Australia and the RACV service and of course very greatful for the organizations communication, assistance and for working together to supply the fantastic services we received.
We were also informed by Mazda Bendigo and Mazda Australia a full review re the cause of the failure would be forthcoming and if we had a re occurrence of such failure, even if the vehicle was not within the warranty period, it would be fully covered again.

I own a 1998 Mazda Protege, and without a doubt it is the greatest car I have ever owned. I travel quite a bit for work, and have just over 193,000 miles. Other than regular maintenance such as oil changes, ( which I do myself), and brake shoes, I have had no problems with my car. Unfortunately, due to my increased travel schedule, it has begun leaking oil and smoking excessively and I fear it will cost more to fix than the Blue Book value. Since I'm not wealthy, I will be looking for a used car, but I assure you it will be a Mazda, as you have won a customer for life.

I am writing to give my commendation to the customer service staff, Paul Tait from Melbourne branch in Australia. I am truly impressed with the service and support he has provided, when I called the centre in desperation related to the repairs of my fairly new Mazda CX5. The car was in the garage for over 2 months awaiting for the spare parts to arrive from japan. Paul has helped sort out the spare parts very quickly and has continued to follow through with the supplier and keeping me posted whenever he has further updates. The services he has provided has boost my confidence and faith with Mazda, and is highly commendable.

I understand people have issues with their mazdas but I love my 2008 Mazda 5 it's what I use to get my wife to work and my terminally ill 17 mth old son to children's hospital of Philadelphia for his drs visits but people its only a car piece of metal that can be replaced don't get me wrong I do understand all your frustrations but if someone like me sees all the complaining about a car knowing that I have a child that will die at a very young age because of his disease it just pi$$es me off I'm sure 95% of you have healthy child/children and the car can be replaced my son can't and if my Mazda 5 dies on me yeah ill be mad but ill get over it it's only a car but ill be screwed cuz I won't be able to get my son to his appointments because I don't have the money to fix or replace it so please step back and look at other people's situations like mine because you really only have a minor inconvence dealing with your car

I am writing this letter because my daughter had a mazada 3 (I think or it could be a 6 ) she had an accident the car ended up going 18 feet in the air, in a wooded area and spun threw the air took out the tops of trees. It was a mircle that she actually walked away from this accident with only burn marks on her arms, and seat belt marks across her chest, and a bruised ankle. We are so thankful and blessed. Thank God that she was driving your vechile it saved he life.

Feb.28,2013 - 2009 Mazda3i, 137000 miles. Survived head-on when 4-dr truck pulled-out in front of me while cruising at 55mph. Broke arm, toe. Bruised, sore, but alive. Thank you Jesus, thank you Mazda.

Martin Mazda service center in Newark Delaware provided great last minute service!

I am new to the area and have started going there for a short amount of time for service on my Mazda. Recently, the tire light came on my dash board and I didn't know if it was the change in the temperature because I had just had it serviced there a month ago. I put air in the tire and the light on the dash board had gone out. but the next day came back on again.
I work the same hours they are open and could not get to get it checked out until the weekend. So I just walked in and told them about the problem. Not only did they squeeze me in, but they found a nail in the tire and fixed it free of charge. Now that is excellent customer service! Thank you to Henry (the service provider) who made my day and fixed my car!

November 20, 2011
Dear Mazda Corporation,
2 days ago, on Friday, November 18, 2011, I was involved in a serious accident.
I was the proud owner of a 2001 Mazda Tribute. Although my car was 10 years old, I still enjoyed driving it. It was Our Primary Family Car. Over the years, the car required the usual maintenance, and still performed wonderfully.
On Friday Morning, November 18, 2011, I had ventured out on several errands. I dropped off my 5 year old daughter at St. Ann’s School in Kaneohe, dropped off mail at the Kaneohe Post Office, dropped off my Husband at the Straub Medical Hospital in Honolulu, went shopping with My Mother at a couple of places, retrieved my Husband from the Hospital, and went on to Wal-Mart and Sam’s Club on
Keeaumoku St. After shopping for groceries, we got back into our Mazda Tribute, and headed for home.

What transpired next was the scariest moment of my life thus far……………..

While waiting on the corner of Likelike and Kahekili St. at a Stop Light, I heard a horn blaring from behind. I looked in my rear view mirror, and didn’t see anything. Then, I saw a very large truck coming around the bend very fast. The Driver was holding down on his horn, and coming fast. I couldn’t go forward as there were cars ahead of me, and cars lined up next to me on the right preventing me from pulling over to the right-side of the road. Everyone was stopped at the RED LIGHT waiting for it to change.

The only thing I could do was say, “Oh My God, Oh My God, He’s going to hit us!” I braced, My Mother who was sitting directly behind me braced, and My Husband, who was sleeping in the front passenger seat, awoke to me yelling…… “He’s going to hit us!” Then, CRAAASSSHHHHH! We were hit from behind. Our car slammed into the vehicle in-front of us, then, we were hit again. Our Airbags went off, and all I saw was smoke all around me. I thought the car was smoking, and getting ready to explode into flames. My Mother and I tried to get out. My Husband took off his seat belt to get out, and couldn’t move his leg. He had leg injuries and his left side was hurt real bad. His Head, Neck, and Back were also hurting. The Ambulance immediately took him to Castle Hospital for treatment.

My Mother and I sustained some bruising and 1 day later, started to feel the effects of the accident.
We both had Head, Neck, and Back Pain, as a result of being hit so hard from behind.

The real story is that there were NO FATALITIES. Our Mazda Tribute, although completely smashed in the rear and in the front (Engine) of the car, remained INTACT in the seating compartments of the car. Our Groceries didn’t make it, but, All PASSENGERS lived to talk about the ordeal afterwards.

When financially possible, we will definitely own another Mazda Tribute.

The Safety and good build of that Car, and God up above, SAVED OUR LIVES!


Regards,
Lanette Lopez & Family

wow! they answered promptly. were professional and fast.they verified who i was ..did not question my knowledge and or inquiry ..and did not try to sell me anything....

Its a shame that Mazda just screwed every sales person on the planet by changing the incentive plan for there front line sales people. Now we cant make money on the sale of the car because of the price points and cant make decent spin money either. Maybe some one from corporate shoud
try working 12 hours a day 6 or 7 days a week for $70 dollars a car.